to think re-scanning 32 items out of a 66 item shop isn't a sensible check?

[DwightDFlysenhower]

I'd used a self-scanner because it was a big shop and I'd carefully packed all my cold stuff together, heavy things at the bottom of bags, bread on top etc.

I don't mind being selected for a check, but when it's nearly half the items I just don't think it's reasonable. Apparently it's changed from ten items to a percentage of the shop (not sure whether that's value or number of items). There was nothing wrong with my scanning, so it wasn't as if it flagged a problem and asked for more, it was 30+ from the outset.

I'd have preferred it to have just sent me to a manned checkout to unload it all onto the belt if it needed so many to be re-scanned.

It took ages, while other people were waiting for approvals and help, and although the person doing it tried to be careful there really isn't enough space to unpack and re-pack carefully when you're scanning so much. And obviously they have to take from all levels of the bags, and the shopper can't touch it in case it looks like you're concealing something. I've come home and found my cheese has been ripped open and my chocolate eclairs have been squashed flat under my potatoes.

AIBU to think that 30+ items being re-scanned at the self-checkout is impractical as a check?

I hate seeing my fat face as I pay 🤣

No when you spot a better date you have to remove the item on the scanner and rescan the better date as the code is different even if it's the same item and same price so a rescan says you haven't scanned it.

@jannier this surprises me. Which supermarkets does this happen at?
I regularly change items if I see a better date and have never had an issue during a random rescan. Also when buying multiple yoghurts that may have different dates I only scan one yoghurt the correct number of times - not each individual yoghurt (Tesco and Sainsburys),

Barcodes are the same regardless of date

Hasn’t happened to me for months - wait now, tomorrow it’ll occur!

Smart shop personalised nectar prices don't work on manned tills in sainsbury's which is why it has to all be done on the staff handset. There is no record of a 'rescan' being done if it isn't done on the staff handset so the system thinks it's suspicious and causes a full rescan every single time. So just dumping the shopping and walking out if you're selected also causes this to happen.

Never used self scan, nor do I intend to, as I don’t drive, normally Aldi or Lidl, use a butchers and if I wanted counters I’d use waitrose!
Finding online expensive as dearest cat prefers Aldi wet food, he hates Tesco, which seems the best of a bad lot online, having minimum spend £50
There’s just the two of us

I fully understand the need to check and don’t mind it but I agree it would be better to provide the option to go to a till and get it all put through there (they can select every other item you double check as it goes through the conveyor if they want) so that you can pack it properly at the end.

This is why God gave us High Streets.

My teenage daughter and I recently accompanied my elderly mum to the local butcher’s, the baker’s, the ironmonger, the greengrocer’s. My daughter thought it was fabulous - and having such a parade of shops has become a priority in her search for a flat to rent.

Well, that and an Aldi.

I would refuse, you have paid they have accepted your money they need to have reasonable suspicion you took something, last time I was in. Sainsburys I just went through the barrier they had put in the way, which set alarm bells off while the woman manning it shouted "you can't do that you need to give me your receipt", I pointed at the till which I had left said receipt in and carried on. She told me to get it, and I said "help yourself" and carried on walking. Funnily enough the security guard allowed me to leave because he knows that they can't detain me.
I say the last time because I no longer shop in Sainsburys local to me due to this ridiculous policy of only having self checkouts after 8pm, which take longer anyway, then as said before they stop you from living because they don't want to pay staff to put it though. So we get doubling up of the job, it takes longer and this is meant to be "for your convenience"!

Sainsbury's....I had it a few years ago buying my husband's work jeans....two identical pairs scanned one label twice they came from different suppliers.

An ironmonger? Did you accompany her to the 1600s?

What would you call that sort of shop?

Ours is great. It’s between the ploughshare repairer’s and the candlestickmaker’s. Can’t miss it.

I'm too embarrassed to go back to my local Asda because one of these scan and shop checks 😄 I use a wheelchair so it's really obvious that it's me as some disabled staff members say hi and chat to me. I've been going in there for a decade.

I prefer the Scan and Shop for the following reasons:
I only buy what I can get home (I don't drive). I know the weight/bulk of the shopping bag(s) as I go around. It makes me think about whether something can wait for a big online shop or if I really need it right there and then. I can only carry so much and control my chair safely.
I can't use the self checkout effectively as I am constantly having to move between basket area and bagging area with each and every item.
The checkouts are all closed and I have to ask someone to open one. It physically hurts me and I get breathless (clots on lungs) putting the shopping on the conveyor and then bagging it all again.

So I've been using the scan and shop since it came in and have never stolen anything in my life. At least not that I know of. I must have had 50 or so of these quality checks, usually a few items, sometimes a lot. Never failed one. Let me just say that I am one of those people who thinks that if you see someone stealing food, you didnt. Especially from asda and the likes. But if I see people having a full rescan I did judge and think they must have tried to steal.

My chair also sets off the detectors but not the ones on the main doors. If I was stealing something with tags they wouldn't know, I suppose, because the alarm sounds and the security guards ignore it when they see it's me. So I understand it must seem suspicious that I always use the scan and shop even when they offer to help me scan. I've had staff members on that area joke that I have forgotten to scan my most expensive stuff. There was an overzealous security guard (who I fell out with because he kept calling me Flash Gordon because of my chair), who once directed me to a till and stood over the cashier to make sure I'd scanned all my shopping and seemed almost put out when the total was the same. They said the scan and shop wasn't working but others were using it. This happened a couple of times and I thought nothing of it.

Last week I was with my partner and we forgot the online shop so we did a shop together. Everything neatly packed into bags in the trolley. I asked how much it had come to as I'd left my bag at home and transferred £160 to him. They had a quality check come up and it was over 30 items. She kept scanning and was like "almost there" and then held her head in her hands. "You're not going to believe this... the grapes! You've not scanned the grapes". They didn't treat me like a shoplifter but I wish they had because then they would know it was a genuine accident. As it goes, they didnt check the handset total and just left us to it. The shopping all had to be put through a till. The total was £159 which was only £1 more than we were about to pay... so it was actually just the grapes. I'd scanned those grapes at least twice as the machine kept doing a delay. I specifically remember it. It would beep and stay the same. On the way out I said "it was just the grapes" and the security guard gave me a look like "ha, got you finally".

I know if I go in now and don't use it I'm inconveniencing myself and they might think it's because I got caught and wonder how much I've stolen over the years...

Or, I could use it anyway and have continous checks because my "confidence rating" on the system has plummeted... in which case they might think I am only not shoplifting because I got caught.

It's not a big deal in the grand scheme of things but I wish that my appearance (the chair) didn't take away any hopes of just going around town relatively anonymously. I'm sure the staff wouldn't remember some random customer failing a check after a month or so but I'm in small town with not many powered chair users so now I'm shoplifting wheelchair lady.

I have a rescan almost everytime I shop at Sainsbury's. I've noticed that only women have to be rescanned. My husband has never had his trolley rescanned and he shops more often than me. Unfortunately there are so few 'normal' tills that it takes 15 minutes to do it that way anyway.

I had to stop doing the scan at Waitrose as my shopping had to be rescanned everytime but they don't have dedicated staff for it so you'd have to queue at their welcome desk to ask one of them to begrudgingly consider coming round to help.

Call me a conspiracy theorist... but I genuinly believe they want people to all do home deliveries.
They want "in-person" shopping to become increasingly inconvenient.

No more cash being used to pay for things, an all online cashless society.

My friend mentioned in my previous posts who works for Sainsburys was told when have a check on scanning items - do the expensive items and if there is more than one of the same item. As from her experience, customers put in cases of beer in trolley without scanning or if they buy tinned tomatoes, may have scanned 3 tins but decided to get another but forgot to scan it.

I loathe self scan shopping,the public have fell for the lies oh it better for you the customer..it's better for the supermarket as you work for free whilst doing your shopping.

I really doubt the majority of the staff are thinking you happily spent £160 on shopping but decided to steal a £1 punnet of grapes. I’m also not sure it makes that much difference to how often you are checked.
When kids were small I had at least 3 different occasions where there was some random item we hadn’t scanned. It made no difference I noticed to how regularly our shopping was checked. I’ve also more than once realised when I got home I’ve scanned something twice and paid double. Unsurprisingly on mumsnet most posters never have forgotten to scan something or had it beep and not register but in real life I know many people who have done it.

Overall I find the scan and shop useful to keep track of how much we’ve spent and to already be packed by end of the shop.

Yip ats conspiracy theory, supermarkets would miss out on millions of pounds of in-store impulse buys.

Id say 'I dont want that' to every item one by one. Then go elsewhere

Top tips- you will trigger a manual check if you use a phone app instead of a hand held scanner, you will trigger a manual check if you scan something and change your mind and put it back. You may trigger a check if you have too many large purchase/big value items - coffee, meats, alcohol… it’s a real ball ache!

I've used the scanner twice in Sainsbury's and had a check the second time. Assistant said it's only for 6 items but she scanned more than that while having a really good rummage through the trolley. Around an £80 shop. Remember years ago in the late 1990's they had self scanners in our Safeway. Taking my DM with Alzheimer's as she had to sign with a card payment and virtually every time we had to go back through a normal till. Nightmare.

At Asda recently they did a full rescan of my shopping. The man didn't even apologise after emptying out all my bags and just walked off and left me there to scramble around and repack after being treated like a suspected criminal!

If it's a big shop I use a manned checkout.

My friend who works in a supermarket says that a number of shoppers just walk out abandoning their shopping daily.