to think re-scanning 32 items out of a 66 item shop isn't a sensible check?

[DwightDFlysenhower]

I'd used a self-scanner because it was a big shop and I'd carefully packed all my cold stuff together, heavy things at the bottom of bags, bread on top etc.

I don't mind being selected for a check, but when it's nearly half the items I just don't think it's reasonable. Apparently it's changed from ten items to a percentage of the shop (not sure whether that's value or number of items). There was nothing wrong with my scanning, so it wasn't as if it flagged a problem and asked for more, it was 30+ from the outset.

I'd have preferred it to have just sent me to a manned checkout to unload it all onto the belt if it needed so many to be re-scanned.

It took ages, while other people were waiting for approvals and help, and although the person doing it tried to be careful there really isn't enough space to unpack and re-pack carefully when you're scanning so much. And obviously they have to take from all levels of the bags, and the shopper can't touch it in case it looks like you're concealing something. I've come home and found my cheese has been ripped open and my chocolate eclairs have been squashed flat under my potatoes.

AIBU to think that 30+ items being re-scanned at the self-checkout is impractical as a check?

Was it tesco op? I keep getting rescan and it’s over half the shop - big shop too and same as you it trashed your carefully packed bags. I mentioned it to the assistant (not blaming them) and they said theft is increasing so they are doing heaps more rescans and the quantity has increased, 1 in 5 is full rescan. I’ve never had an issue with my scanning either. The final straw was them unloading my shopping onto a table covered in cat litter. I called head office and explained how frequent it was, the huge quantity, the lack of care to shopping, and to top it off the cat litter and all she said was oh dear I’m sorry you feel that way, we are fighting increased theft…. So didn’t care at all. Maybe if they stopped hiking prices crazily people wouldn’t steel (I’m not condoning it)
no point using self scan anymore it’s just a headache (oh nd there’s never anyone available to approve the booze as they’re all busy rescanning)

Well that would be a different scenario

Id I'd already paid I would refuse to allow it.
If I was about to pay I would refuse and threaten to leave the store/go back round the shop again picking up the items.

This is a choice all shoppers have to make. We either allow the supermarkets to treat us like criminals, or we force them to change tactics.

Want us to scan our own shopping? Trust us to do it.
Want your staff to scan it? Remove the self scan machines.

Money grabbing, immoral thieves.

I work for one of the big supermarkets but refuse to do self scan. They want a certain percentage of people to do it though. It's too much hassle for me, I can't be bothered to scan everything myself. When a rescan is requested, you can't change how many items it asks for. As a check out assistant, it's also annoying for staff!

It’s why I don’t pack till after. I just fill up my trolly with my shop and if they have to rescan it’s all right there. Then I pack it at the car.

I’ve added added stuff, removed stuff basically used the scanner as a price checker and can’t say any of those particular times flagged a recheck. Normally it’s a totally random boring basket shop.

And this is why I will stick to traditional style shopping.

I did exactly that this morning at Waitrose and wasn't checked.

I do it most shops and haven't been rescanned for months

This- if you don’t trust us don’t make it available

5-10 items are fine

Sadly they’re not, because if it only ever asks for the same amount of items; people will pack their shipping so the “easiest” 10/15 items to get have all been scanned but the stuff at the bottom hasn’t.

So it randomly generates how many items should be scanned to stop that from happening, but prevent needing to do a higher percentage of random complete rescans, which take everyone more time.

It’s frustrating and they should take more care with products, but it makes sense from a business perspective. Theft is at an all time high.

The chocolate eclairs😱

If people stopped stealing, we wouldn't have these issues.
Although very annoying, I completely understand why they have to do it. Just the same as Aldi check your bags are empty before you start to pack them. Blame the thieves.

I don't mind re scans but I would complain if my éclairs were squashed behave I think that is a separate issue.

I meant fine for me as a shopper really @YouveGotAFastCar. I do understand they're combatting theft, but the self-checkout area wasn't designed for the high numbers of re-scans so it just blocks it up and they have to race through which leads to things getting damaged.

Perhaps they should have a dedicated till for re-scans over a certain number of items?

Admittedly I considered it but then would have just had to go off and re-shop the same somewhere else. I felt committed to the shop by that point. But jeez yeah I'm not doing that at Sainsburys again!

I just use a manned till unless I’ve only got a few items because of this

Some of you sound like Karens based on the posts here.

I don't think there is any need for misogynistic insults?

As shoppers we understand the issues of shoplifting. Ultimately, it's a serious issue that we all end up paying for. We also understand that staff have a job to do and most of accept a random scan as part and parcel of self scanning. That doesn't mean we should put up with damage to the food we had packed carefully. Nor does it mean we have to accept extensive delays whilst staff deal with other customers.

Self scan helps supermarkets. I'm not being treated badly for doing their job for them.

Gawd, that would really put me off ever using self scanning! I don't even like doing the self check out. I'd feel kind of embarrassed as well as if they think I'm stealing?!

Our scan and go used to be 10 items but it's now changed to a % of the shop so if they rescan low value items it's going to increase the number of items required to scan.

Agree it's pretty annoying so I try to have a bag of more expensive items and try to keep the lower priced items separate. Might not always work depending on size and weight of items!

i don't live in the uk but when i am there i tend to go to Sainsburys becuse i know where most things are.

They are constantly on at me to use the self check out and i am constantly replying that i am not going to collude in the loss of jobs in supermarkets. And if i am feeling particularly chatty i will point out how difficult it is for my elderly and frail mum, and how every time i have even tried to use their self check out it can't handle either my purchases or my foreign credit card.

One time i did use self check out - and this is the main reason i won't now - the assistant walked off and served someone else mid sentence. And as i hadn't paid i just left. The frozen food that i wanted for a quick dinner.

I think this must be individual shop policy - they do move you from self-scan to the manned till alongside at my store, if you need a full rescan.

I don't work for Sainsburys, by the way, and I think there are improvements that could be made, but also that unless people want self-scan to disappear, checks must be made, so it's always a balancing act.

It's particularly irritating when thieves near me don't bother with the self-scan machines and just run through holding a leg of lamb or a bottle of wine or whatever...

I use 'Karen' to describe a type of behaviour, not a gender so spare me the 'misogynistic insults' line.

and yet it is still a revolting misogynistic slur. Pack it in. you know perfectly well what it means.

As for shop staff: well i wouldn't use "teacher voice" if they didn't keep wandering off to help other people instead of doing their job properly.

Whenever this "I'm not doing their job for them" thing comes up, I wonder why people who think that way go to supermarkets at all. I mean, there was a time when it was the job of shop staff to go and get the stuff off the shelves for you, while you stood there reading out your list. But no one in Sainsbury's expects them to now. No one says, 'I'm not walking all the way to sauces aisle for ketchup.'

I guess there must be some kind of acceptable period of time after which everyone accepts that a new way of doing things is now a normal way of doing things.

I don't use self-scanning myself, simply because there's a - what? - 20% chance that exactly this sort of check will happen, which'll add a good ten or fifteen minutes to my shop, as well as being irritating. And there's always the risk of collateral eclair damage. I'd rather spend an extra couple of minutes at the check out.

But this is not going to be a problem for long. Pretty soon - in fact, the technology already exists - you'll just go round the shop, pick up what you want and walk out. The tech will know what you walked out with and charge you accordingly.

Yes the damage that they do is ridiculous. TBH I think if they wanted to scan 32 of 66 I'd tell them to put it all back and leave!