to think re-scanning 32 items out of a 66 item shop isn't a sensible check?

[DwightDFlysenhower]

I'd used a self-scanner because it was a big shop and I'd carefully packed all my cold stuff together, heavy things at the bottom of bags, bread on top etc.

I don't mind being selected for a check, but when it's nearly half the items I just don't think it's reasonable. Apparently it's changed from ten items to a percentage of the shop (not sure whether that's value or number of items). There was nothing wrong with my scanning, so it wasn't as if it flagged a problem and asked for more, it was 30+ from the outset.

I'd have preferred it to have just sent me to a manned checkout to unload it all onto the belt if it needed so many to be re-scanned.

It took ages, while other people were waiting for approvals and help, and although the person doing it tried to be careful there really isn't enough space to unpack and re-pack carefully when you're scanning so much. And obviously they have to take from all levels of the bags, and the shopper can't touch it in case it looks like you're concealing something. I've come home and found my cheese has been ripped open and my chocolate eclairs have been squashed flat under my potatoes.

AIBU to think that 30+ items being re-scanned at the self-checkout is impractical as a check?

To be honest though, to use the scanner service you need to accept their terms and conditions which likely warn you about the possibility of random scans including your entire shop.

you continued to use the scanner service with this information…it’s convenient sure, but the non-convenient aspects are part and parcel of using it. I can’t see them changing their business model and stopping the scans or not using the current store facilities to conduct these scans. However I think the algorithm will adjust based on you having compliant scans so you get them less. Whereas someone who has non-compliant scans will trigger them more often.

I'd have told them I no longer want any of the items and to put them back.

This puts me off self scan. Life is too short.

And yet it is misogynistic, however much you disagree. Just as there are many racial slurs that some people don't mind, most find them offensive so we don't use them. Because we don't wish to offend.

Is this normal practice in all supermarkets?

I've never done self-scan though I do use self-checkouts. I've never had a check except when the bloody scales don't pick something up. It would really piss me off.

All shops with self scan will Do random checks.

You can get your self banned from self scan as well. Say for instance leaving the whole shop because you got a check called.

show me an example of a man being called a "Karen"

i will continue to tell the staff to finish attending to me, if they interrupt me by wanting to do a scan, before attending other customers as much as i like, btw.

Wandering off in the middle of a job isn't "doing their job" it's rude and annoying.

I just typed “male Karen” into YouTube and plenty of results came up!

How about if you just put Karen?
Because the term used was not "Male Karen"

Yes, normally the first time you use it to make sure you've understood how to do it and then randomly after that.

I don't mind it usually, but I think that proportion of a large shop is hopeless to do in the self-scan-checkout bit. They were designed for high-throughput with no packing and unpacking, not for checks taking that long.

Interesting that some supermarkets do send you an attached manned till, I think that's much better.

When self scanning first came in I had my shopping rescanned every shop for about 6 weeks so I gave up doing it myself! It was a big shop (5 of us) so a waste of time if I had to unload it onto the till to be checked after carefully packing as I went. I had hoped that technology would have improved after 20 years but it doesn't sound like it.

We? Is there a rule about using it?

The chance of checks like these is the price you pay for using the scan as you shop option.

Stop using it. Go to a till.

A man speaking to someone in a demeaning manner would be a Karen.

Have you ever considered that maybe staff are instructed to pause scanning to approve an alcohol purchase etc to prevent a long queue?

The issue isn't the staff, it's that the supermarket cuts cost by not having enough available to deal with all these issues. That's not the staff's fault, and I highly doubt they're trying to make our lives more difficult, delay us or ruin our eclairs.

Last time I was selected for a scan it was 10 items that became a full scan on item 8.

I was "that" customer that requested the assistant took the trolley to a till with a belt and unloaded it nicely so it could be repacked nicely. This was a cat/pigeons moment as all the belt tills had queues and I had (very politely) made the point that I wasn't going to re-queue because of their systems. And I also politely declined their attempts to push me into a queue.

Eventually they had to use a bigger shop self service till - even then that meant jumping the queue for those. I let them unpack and i repacked.

Annoyingly my scan was 100% spot on. It really was a "random" check.

Meanwhile :

https://www.telegraph.co.uk/business/2024/08/16/self-checkouts-went-too-far-admits-morrisons-boss/

I didn't use "male Karen" because I presumed the posters on this site are predominantly women.

I apologise for assuming genders here, but I still just call male Karens 'Karens'.

i literally don't care if someone wants to buy alcohol: they can finish scanning my shop then do that.

But as i said it's moot because i won't use these any more and any shop that tries to insist doesn't get my custom. I doubt they care

Whether you refuse to use it or not, do you think it might be possible that staff are instructed to prevent a long queue forming, even if a customer speaks to them in a "teacher voice", like you did by your own admission?

If I was waiting for an alcohol approval and the assistant tried to do it in the middle of someone's recheck I'd politely say to finish with that person first. Because I'd expect the same if it was my recheck. Hope I'm not jinxing myself here but I haven't had a recheck in ages. I always slightly hold my breath when I get to the till point!

I had a full rescan at Christmas....husband had swapped the strawberries for a better date without removing and rescanning. I asked them to take me to a till sat down watching how they repacked it all.

A lot of people in these threads seem to be unlucky. I've been using Tesco self scan for about two years. My first three visits after registration were checked. After that it was almost a year before I had a random check. That needed to scan 6 items. Since then I've only had random checks twice, both for just a few items. And I usually have a trolley full of goods, not just small baskets. And I've often removed items after finding a deal. It's never been a problem.

There is probably a vogue for bored kids pranking customers by dropping random items in their shopping for the lolz if they get caught in a rescan.

Also, if you are using the scan as you shop, and someone "accidentally" takes something out of your trolley, you still pay for it.

(Working with technology since the 70s ...)

Weirdly my self scan shopping hasn't been checked in Tesco for two years now. I could have made a fortune.

I usually do click & collect, but had to do a big in-store shop which I did with self scan. It was over £200 and I got selected for a FULL SHOP check - the checkout assistant couldn't believe it, I felt very sorry for him. I called the manager over to complain - absolutely nothing they could do apparently, so I abandoned the trolley, went to another shop to get what I needed for dinner and did a click & collect for the next day. They wasted my time so I wasted theirs, I was polite about it because it wasn't their fault.

I rang to complain, said all the stuff but absolutely no apology, no goodwill gesture or anything. I wanted to know if there was some kind of market on my Clubcard account (because if I sip in store I ALWAYS get some level of check) but they said it was random...

And while I was talking to the manager, someone ran out of the fire exit at the other end of the store with bags full of spirits and hopped on a bike...

I love self scan. I mostly get deliveries so going to an actual shop is an adventure. Self scan makes it more fun. Also I am genuinely surprised at how little checking goes on. I wouldn't and never have stolen but it feels like it would be incredibly easy to do so.