Bloody McDonald's

[lilyrabbit2]

I absolutely realise that this a first world problem and I'm sure some witty MNer will be along shortly to tell me I'm unreasonable for even eating McDonald's but regardless...

We don't have it often but do enjoy the breakfasts so took the dc today after we'd been swimming. Dd was desperate for a nap at this point so went through the drive thru thinking we'd be quick. But no we got 'can you park in a bay please' and waited 20 minutes before I had to go in and remind them we were waiting. The order was sat in a bag going cold waiting for someone to bring it out.

This happens all the time. 90% of the times we go we end up having to park up and either wait ages or go in to find we've been forgotten. The staff are busy and it seems they prioritise just eat/uber eats orders rather than the customers who are actually there.

No point complaining because a massive corporation like McDonald's won't give a shit but would it be unreasonable next time to just say sorry I can't park in a bay, we're in a rush I'll just wait here in the drive thru? It would probably hurry it up and anyway why should they take more orders before fulfilling the ones already waiting?

Again, I know it's a first world problem but it irritates the life out of me!!

That isn’t how any McDonald’s works.

They aren’t different - all McDonald’s follow the same policies and procedures regardless of franchise and this just isn’t one of them.

It is worth complaining OP, I did any hot a voucher… I was waiting INSIDE for 20 mins! Shitty attitude from the staff… it’s awful

There is point in complaining- get your receipt and do it online . I’ve complained about a horrible McDonald’s and got a £20 voucher . I always make sure I use the website to compliment great service too

Remember when McDonald's used to have a policy of giving your money back if waiting more that XX minutes.

McDonald are pretty responsive to complaints. They give me free stuff every time they piss me off. Email the branch and complain

Nope it's definitely how his works if it's not the procedure then fair enough but it's how his is done , I'm assuming you are manager at a McDonald's or currently work there then to know

A quarter pounder meal minus the bun with fries and a drink. We always take a bun with us 😬.

We always go to the counter to explain the coeliac situation, so they can reduce cross contamination.

it is a godsend if you are doing long motorway journeys and it is so hard to find anything hot and gluten free at a service station.

In other countries McDonald’s does a gf bun. No idea why they don’t in the UK!

They couldn't do that now, or they'd be refunding 80 percent of customers 😂

I'm irritated by this stupid birthday doughnut as well, surely for a 50 year birthday, they should be giving this complimentary with their customers orders for at least a day or two. It is really overpriced, and I refuse to buy one. Bring back the sugar ring!

I miss the good old days, when you got a free apple pie if your order took too long!

We just order without the bun and bring our own to pop it in ourselves. I’m not sure the mcchicken is gluten free though (they usually have their allergen leaflet by the till if you need to double check anything).

Yeah, that isn’t company procedure across the board and it isn’t something they should be doing.

I do this, just say “It’s okay, I’m going to wait here” And just do up my window until it’s ready. This is after multiple times of being asked to park in a bay and then forgotten about. I refuse to do it now. Always run the risk of food being spat in though 🙈

Sadly I don't think they'd miss me. A big corporation like that will never struggle no matter how shit their customer service is.

This is a misconception. They are franchises so there is a 'local owner'. If they don't make enough money they can lose the franchise. I would provide feedback either with an online review or in person.

Yes, it annoys the living daylights out of me! The other day, I ordered their 'wrap of the day' specifically because i thought that they'd have them ready, seeing as it was their special of the day. That was the only thing I ordered. One wrap. Once again, "can you park up?". Its very frustrating.

Email them every time you get this shit service. They need to make a hub for just eat/uber orders and leave the restaurants for customers.

I wish I had the balls, I've been tempted many a time!

Company procedure is followed there , you were talking about very busy times , when this happens delivery drivers backed up they do what I've said to get it sorted then they follow the normal procedures so it's a very short time that they break procedures

They need to go back to making the food and storing it in the hot-bin.

There was more chance of getting it hot then, and the cheese melted nicely, its just shit, the way they do it now.

I've stopped going to McDonald's as I don't consider it to be fast food anymore. Each time, I wait about 20 minutes while the Deliveroo drivers come and go.

Definitely do it, if someone objects just tell them
that you parked in a bay last time and your order was forgotten and that you can’t afford to waste half an hour again. Not in a confrontational way, more in a ‘what else can I do 🤷🏻‍♀️’ way

Next time they ask you to park up just say 'no thank you I will wait' and tell them why.

Exactly this. The algorithm prioritises delivery drivers over customers who are present andcwsiying, which is why I stopped being their customer. Too frustrating.

Online orders via delivery services seem to take priority in pretty much every restaurant near here. All the owners value them much more than any other customer be it dine in, collection or drive through.

It has completely ruined the experience of eating out and we decided to stop recently until restaurants start creating an alternate kitchen/dark kitchens just to meet the demand from delivery services.

Love this!! Think I'll change my name on the app account to: Fast&Furious! App code: EW56 "Is it for Fast&Furious, go along to the next window."😂

I know someone that works in McDonalds. They all absolutely hate the online orders - every single delivery driver is rude, they shout at them if the order isnt ready when they arrive, they are verbally aggressive and just all round awful people.

Often the thing causing delays is the ice creams and milkshakes - they take longer to process, the machines often go wrong, they break easily and regularly need to be re-filled (all of which takes a lot of time). This is why on really busy and hot days they are often unavailable (the staff have purposefully turned them off so they can catch up on orders).

Due to the amount of customisation people want in their burgers (extra ketchup, no pickles, no mustard etc), all orders are now made to order which is why they are no longer made in advance and placed on the chute. There is also the issue of food allergies & sensitivities which again is why they are no pre-made. This again all adds to the amount of time it takes to process the orders.

For the quickest turn around time, order on the app, park up and wait for your food, or order on the app, and still go through the drive thru to collect it. Dont order anything with customisation and dont order an ice cream or milkshake.

In regard to your food being cold, refuse to accept it and ask for your order to be re-done and brought to you immediately so its hot.

The staff really want for delivery orders to not come through the normal stores for customers - they want them to have dedicated restaurants just for deliveries (they are normally in industrial units out of the way) but they only usually have these in big cities. Everyone would be much happier if every town had both so that customers could be served quicker face to face and the awful delivery drivers could go to their own store just for them.

In regards to under staffing, there is always issue with people calling in sick last minute etc, but often there isnt more room for more staff to work - they are at capacity in regards to physical bodies in the restaurant so they cant have more people working, but orders keep coming through. New stores have much bigger kitchens than old stores so it isnt always an issue in these ones, but if the store is over 10/15 years old the kitchen will absolutely not be big enough for the capacity of orders they receive.

I live abroad and the quality/speed varies a lot.
I used to go to McDs way more often than was healthy because of the convenience. I'm out and about a lot with work, often at unsociable times and I sometimes have very little time to eat properly. I'm changing that though as it's making me very stressed and unwell (but that's a whole other story).

The prices increased very significantly and I didn't want to pay the amount it costs now but as well as that in some of the McDs around here you end up waiting for ages for shitty food that is cold and it isn't even convenient any more.

I'm glad about it really because I've made much more effort to find alternatives.