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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be really sick of supermarkets treating paying customers like scum

416 replies

OptimismvsRealism · 25/07/2024 14:34

Sainsbury's traps you in the self service pen of shame until you scan your receipt like a good little girl

Tesco won't take the security tags off your wine until you've not only paid but they've examined your receipt in detail to make sure your wine is paid for - sort of a performance so you remember your place

Waitrose makes a bit song and dance about doing the rescan of self scanning shops (I don't do self scanning because why would I sign up for this extra work?)

Just in Lidl and my wine set off the security alarm even though I've had the tags taken off and the security guard chased me out the door to try to get me to show him inside my bags (er no fuck off pal)

Aldi staff try to look in your shopping bags as you queue

Does anywhere NOT get a kick out of treating their profit drivers like filth any more?

I will probably just have to live off UHPs from the local Greggs at this rate

OP posts:
Comedycook · 25/07/2024 16:46

janeintheframe · 25/07/2024 16:42

I don’t understand the objection. We all know people are stealing; I’m more than happy to have a random check, as I don’t steal and people stealing adds costs to all of us. So as far as I’m concerned they can crack on.

if it was my business you can be damn sure I’d be checking and not letting people rob me blind.

What else would you be happy with? So let's say hypothetically, instead of just a random check, would you be happy to be checked every single time? Bags searched every time you go shopping? What about being patted down and searched? Strip searched? Questioned and interrogated? Ok, these are extreme examples obviously. I'm just wondering how much intrusion you are willing to go through to protect the profits of a company?

orchiddottyback · 25/07/2024 16:49

OptimismvsRealism · 25/07/2024 16:36

Shops are obliged to obey rules in relation to how they treat customers. Shops aren't "private property" - they're businesses open to the public and thus required to treat people in certain ways.

Yes sadly the only way to get around it at the moment is to vote with your feet and make sure you don't contribute a penny to the salaries of the managers who think these policies are genius but for some reason shoplifting keeps going up and up almost like they're not genius at all 🤷

Care to provide legal text where shops are not private property?

Many shops are private property. Store that are on private property, have an implied invitation for customers to come in and shop, they are also fully entitled to ban someone from entering the premises. There does not have to be a reason, but customers are usually banned because of theft, intimidation, disruption, drunkenness or drugs.

What laws are you claiming they are breaking in an event to prevent theft from you or others, no where have you said they are illegally detaining or imprisoning you?

ExpressCheckout · 25/07/2024 16:51

I think it does vary depending on where you live. Talking with my family about this (all over the country) many of their supermarkets are more relaxed than those where I live - shopping has now become very tiresome due to security.

S1lverCandle · 25/07/2024 16:51

Comedycook · 25/07/2024 16:46

What else would you be happy with? So let's say hypothetically, instead of just a random check, would you be happy to be checked every single time? Bags searched every time you go shopping? What about being patted down and searched? Strip searched? Questioned and interrogated? Ok, these are extreme examples obviously. I'm just wondering how much intrusion you are willing to go through to protect the profits of a company?

Edited

None of that stuff happens in shops, nor has anyone suggested it should.
Why the hype?

OptimismvsRealism · 25/07/2024 16:53

orchiddottyback · 25/07/2024 16:49

Care to provide legal text where shops are not private property?

Many shops are private property. Store that are on private property, have an implied invitation for customers to come in and shop, they are also fully entitled to ban someone from entering the premises. There does not have to be a reason, but customers are usually banned because of theft, intimidation, disruption, drunkenness or drugs.

What laws are you claiming they are breaking in an event to prevent theft from you or others, no where have you said they are illegally detaining or imprisoning you?

The receipt scanner barriers and the physical blocking could amount to illegal detention.

False accusations of theft raise all sorts of legal issues. You can't ban people on a whim.

Harassment by security staff can raise discrimination issues.

The employer has to ensure that their employees don't behave unlawfully to members of the public and that the inside of the shop is safe.

OP posts:
S1lverCandle · 25/07/2024 16:54

The receipt scanner barriers and the physical blocking could amount to illegal detention
No.
No, it couldn't.

Comedycook · 25/07/2024 16:55

S1lverCandle · 25/07/2024 16:51

None of that stuff happens in shops, nor has anyone suggested it should.
Why the hype?

Of course. That's why I used the word HYPOTHETICAL

I'm asking that poster hypothetically what they would be willing to put up with in order to stop theft

orchiddottyback · 25/07/2024 16:56

OptimismvsRealism · 25/07/2024 16:53

The receipt scanner barriers and the physical blocking could amount to illegal detention.

False accusations of theft raise all sorts of legal issues. You can't ban people on a whim.

Harassment by security staff can raise discrimination issues.

The employer has to ensure that their employees don't behave unlawfully to members of the public and that the inside of the shop is safe.

The receipt scanner barriers and the physical blocking could amount to illegal detention. 😂😂

Oh please please go to a human rights or criminal lawyer and claim the barrier was illegally detaining you and film it please.

S1lverCandle · 25/07/2024 16:56

Comedycook · 25/07/2024 16:55

Of course. That's why I used the word HYPOTHETICAL

I'm asking that poster hypothetically what they would be willing to put up with in order to stop theft

Presumably the same as the rest of us? The drama! 🎭

Magnastorm · 25/07/2024 17:01

OptimismvsRealism · 25/07/2024 16:53

The receipt scanner barriers and the physical blocking could amount to illegal detention.

False accusations of theft raise all sorts of legal issues. You can't ban people on a whim.

Harassment by security staff can raise discrimination issues.

The employer has to ensure that their employees don't behave unlawfully to members of the public and that the inside of the shop is safe.

I'm guessing you have no actual idea of the legalities around any of this at all.

I mean, it's pretty obvious you don't.

Personally, I have no issue with the odd measure to help keep shoplifting down. Who do you think covers the cost of all the stuff nicked?

Hint: it's not the shareholders and it's not coming of profit.

Hateam · 25/07/2024 17:12

OptimismvsRealism · 25/07/2024 16:53

The receipt scanner barriers and the physical blocking could amount to illegal detention.

False accusations of theft raise all sorts of legal issues. You can't ban people on a whim.

Harassment by security staff can raise discrimination issues.

The employer has to ensure that their employees don't behave unlawfully to members of the public and that the inside of the shop is safe.

Illegal detention!?!

Are you nuts? Oh actually you are... sorry.

janeintheframe · 25/07/2024 17:14

OptimismvsRealism · 25/07/2024 16:53

The receipt scanner barriers and the physical blocking could amount to illegal detention.

False accusations of theft raise all sorts of legal issues. You can't ban people on a whim.

Harassment by security staff can raise discrimination issues.

The employer has to ensure that their employees don't behave unlawfully to members of the public and that the inside of the shop is safe.

This can’t be a serious post?

WithOneLook · 25/07/2024 20:27

S0livagant · 25/07/2024 15:05

Putting the barrier in the self service area means you at least have to buy SOMETHING to get out, you can’t simply walk straight on through.

Why should you have to buy something? What if they don't have the thing you were looking for?

I do wonder about the health and safety aspect of all of these gates, especially where it is also gated to get into the store, for example if the store needed to be evacuated in an emergency.

Experience tells me that needing a receipt to exit (or to ask to be let out without buying anything) is problematic if you need to rush out.....morning sickness was so much fun!

Awwlookatmybabyspider · 25/07/2024 20:34

I don’t understand it either. If I was going to steal anything then I’d be taking my chances by running out the front door not going through the self scan.

Floatlikeafeather2 · 25/07/2024 20:38

FinnJuhl · 25/07/2024 14:41

Booths have now removed all their self service tills, owing to negative customer feedback.

Interestingly, Booths in Windermere and Keswick haven't. Equally interestingly, they are the only Booths stores I know of with a noticeable security presence.

FrivolousKitchenRollUse · 25/07/2024 21:07

I've been scan-and-shopping at tesco for 7/8 years and buy alcohol almost every week. Never had my receipt checked or anything of the sort.

Weirdly aggressive OP.

Sunnydiary · 25/07/2024 21:11

Gosh! I am nearly sixty and have never experienced anything remotely like the experiences you describe OP.

I must have a very trustworthy face!

TheHateIsNotGood · 25/07/2024 21:16

I don't know where the fuck you shop OP but I can't say I've come across the attitude you describe in any supermarket, wherever i shop. And believe me when I say I often look the 'dregs'.

It's a 'you' thing....is all I can say....it's the internet so won't suggest more.

politicalintrigue · 25/07/2024 21:54

Sunnydiary · 25/07/2024 21:11

Gosh! I am nearly sixty and have never experienced anything remotely like the experiences you describe OP.

I must have a very trustworthy face!

or…
not look like you’re about to run off without paying and / or head butt security if confronted

Ahsoka2001 · 25/07/2024 22:17

Why is "paying" customer relevant? Payment of the correct amount of money entitles you to ownership of the item and...very little else. If no one paid for anything then supermarkets wouldn't exist to begin with.

skyandocean · 25/07/2024 22:56

Yes Aldi P me off with the checking your reusable bags, like don't making a big deal about us reusing bags and then u bloody need to humiliate us by checking inside it!! The aldi checkout lady also asked to check my pram basket, she was nice about it - apologising that it's something they have to do, I responded of course you can check the basket if I have one, I had the doona car seat that doesn't have a basket!

I don't understand Sainsbury's and their scanning of receipt, what does that prove? Surely someone stealing would just walk out of the shop and not go to checkout?? How is that preventing theft? I also hate how everytime I buy clothes from Sainsbury's, there is no security tag on them but when walking out the bloody alarm goes off, the security and other staff members don't bother coming to check, so I'm stood there, should I stay or leave, anyone coming over? In fact I was there today, I asked the lady is there anything on the clothing she needs to scam to prevent the alarm going off when I leave, she said no and it wouldn't go off, well it did! And once again no one came to check.

ChannelLightVessel · 25/07/2024 23:39

I’d never even heard of these security measures before I read this thread, but I don’t have a car and get all big shops delivered. Perhaps some PPs should spend less time in supermarkets?

SureJanOK · 26/07/2024 00:28

I agree OP
I object to having my shopping tipped out and rescanned. Added 20 mins while they faffed looking for something that set the alarm off. I need to get back to work.

JohnTheRevelator · 26/07/2024 02:02

What is this 'receipt scanning' you speak of? Excuse my ignorance but I haven't been in a Sainsbury's for years.

JohnTheRevelator · 26/07/2024 02:07

Aldi piss me off by making you leave your shopping trolley at the front of the store while you shop. I wouldn't have a problem with this if it was empty,but does it not occur to the powers that be in Aldi that SHOCK HORROR you may have bought items from other shops prior to going in Aldi?! I said to the security guard I hope you're going to keep an eye on it then as I'll hold you responsible if my trolley gets nicked,or stuff taken from it.