Vinted seller getting stroppy

[MochaMad]

5 Vinted parcels were left on my doorstep by Yodel today. I was out all day and by the time I got home the parcels were not there. I have a photo in the tracking for each item of the pile of parcels and it’s marked as ‘left in a safe place: front porch’… I have no porch. They have done this before and the parcels didn’t disappear, but I complained. I have contacted Yodel and they told me to claim via Vinted and they will refund me. Yodel apologised and said the driver was at fault.

The AIBU element of this is that one of the five sellers is getting stroppy with me because I marked her parcel as not arrived. She’s wanting me to report to the police and claim from Yodel and clearly cross with me because the item (£6 hand cream) is now ‘suspended’.

She seems to think Vinted won’t compensate because Yodel have a photo of a pile of parcels on my doorstep.

So far no response from Vinted.

I would be annoyed if I was her too

Vinted have some interesting responses to parcels going missing imo so part of me can't blame the seller for being fed up unfortunately. Not blaming you, but I've stopped using doorstep delivery because they're no way of knowing when stuff is going to arrive.

I'm with the seller.

Sorry but I think you're BU. A doorstep isn't a safe place for parcels to be left and you should have either arranged for it to be sent to a collection point or tried to be in.

£6 isn't a lot to you but it might be to the seller who is potentially out both her money and the item.

Tell her YOU cant claim from Yodel as YOU are not their client - she is.
Her job is to refund you and claim back from the courier that SHE hired.

I can’t arrange to be in every single day. I go out to work 3 days a week. I have no idea when Yodel will deliver…

But yes - in future I’ll have everything sent to the corner shop to be on the safe side.

I paid for items not received - so am out of pocket too.

Vinted should refund you. It happened to me and they refunded the full amount and the seller wasn't out of pocket either. There will be a delay in case it turns up though, 2 weeks in my case

How do you know £6 isn’t a lot to me too?

The total

No you're not BU. It's shit for the seller but she needs to put the claim in with Vinted as Yodel haven't delivered her parcel properly, and maybe she needs to stop offering Yodel as a courier for items if this has happened to her before (I find in-post and Evri much better where I live). Absolutely not her fault, but it's not yours either. The police would laugh you off the phone if you tried to report this to them.

The total value I have lost from 5 parcels is about £40 from my Vinted sales. Which is a lot to me to lose and start all over again.

Although mine was a bit different as I arranged to collect at the shop and the shop lost it. So you aren't safe there either! These places aren't set up for it, there were parcels shoved everywhere in this tiny shop. Why not just use a professional delivery service I e. Royal mail who have properly trained staff and premises to store and sort parcels. Their staff also receive sick pay, pension, paid holiday etc unlike the exploited deliv6staff of certain other companies. It may cost an extra 20p or something.

@DinosaurWhizz thats what I’m hoping will happen. 4 of 5 sellers were sympathetic and understood the process, this seller hasn’t read the help screens and is telling me to do stuff a different way from the Vinted process.

I always request my parcels to go to a pick up point. There is one at my local fuel station

It’s weird you chose Yodel to deliver all 5 parcels when you’ve had run ins with them before, when you can often choose on Vinted (in fact I’ve literally never had Yodel deliver a Vinted parcel to me…)

But to a PP who said to arrange to be in - that’s nearly impossible to do on Vinted has like ten days to post. Am I supposed to arrange to work from home for 14 days or until my parcels arrive?

OP in future, get them delivered to a shop for collection!

Yodel is liable not the sellers. They should have tried to redeliver.

And don’t be so silly as to book a Yodel delivery if you might not be in and you don’t actually have a safe place.

I have no real safe space for parcels so I always pick them up. It's cheaper anyway.

Some items only have Yodel as an option. I use Evri, InPost and Royal Mail as well. Our Evri driver is great - he never leaves stuff outside and tries to leave with a neighbour or comes back the following day. My bad luck all 5 today were with Yodel.

This!

@Dinosweetpea yup I know - and she’s clearly misunderstood the process. She wants me to mark it as received (because there’s a photo of the parcels on my doorstep) to release her money and then me claim from Yodel outside of Vinted. If I do that then I’ll get no compensation via Vinted. I have explained all of this and sent her screen shots of the Vinted help screens and yet she’s still complaining at me.

I’m hoping that if we wait and CTFD Vinted will investigate and compensate both sides - eventually.

@MistyGreenAndBlue @Dinosweetpea actually neither is the client, Vinted is.
Seller didn't hire courier, Vinted does. Contract is with them.
Seller simply receives a label or QR code from Vinted and sends item.
no money changes hands etc.
If Seller tries to contact shipping provider, they’ll be referred back to Vinted

Both seller and buyer have to take it up with Vinted.

I see it both ways. Seller thinks OP is onto a scam, OP hasn’t got item and didn’t ask for it to be left on doorstep and possibly pinched

Amazon does this all the time, fully dumps things on my front step in full view of the world

It’s not your fault at all so YANBU but I can see why she is annoyed too as vinted customer service is awful and she will probably lose her money. Doesn’t mean you should be out of pocket though.

The extra you pay is buyer/seller protection, so an item is £5, but you pay £5.75. The extra 75p is your protection fee, you just claim via Customer Service and Vinted refund you and the seller.

@Cherrysoup that’s how I read it from the Vinted help pages. Yodel have admitted fault to me and said they would tell Vinted when they contact them. I know it could take a couple of weeks but hopefully we will both be compensated. I explained this to the seller and she’s still annoyed…. 🤷🏼‍♀️

There is a lot of incorrect advice here about the legal position here. Leaving that aside, I've experienced this exact situation as a seller. I managed to get paid (and rightly so - I did what I was required to do) and I argued with Vinted for the buyer to get refunded but unfortunately I don't think she ever was. Reading their terms and policies they talk about parcels being lost in transit; I can't see anything which talks about loss after "delivery" (i.e. because the delivery is so poorly done that the parcel can be easily stolen).