Woman complained to manager about DD

[Bearaque]

So my DD works at McDonalds whilst she’s at sixth form and today she’s come home upset. She was working at the window, handing out the food.

This woman made a complaint to the manager that DD didn’t say a single word to her or look at her when she passing her the drink and food and that she was too busy talking to her friend. Complained to manager who had words with them both.

DD said this was true but at the end of the day it’s McDonald’s, it’s full of teenagers, as long as you get your food quickly does it even matter what the service is like?!

Criticism some people can't take it.

I wouldn't have complained about it but good interaction is part of a customer service role. Manager explained this to young teenager who didn't realise, teenager now knows, onward and upwards. What's the big deal? Was she screamed at about it or something?

When I get good service from anyone and teenagers in this context, I go out of my way to acknowledge their professionalism in order to thank and encourage.

I was served so beautifully by a young person in Starbucks. I told my granddaughter about the experience, to encourage her to be polite and professional, she said she thought her friends brother worked there. We did a little research and found out that young man (he was about 15/16) was friends brother. I sent a message through granddaughter to tell friends parents what a lovely young man he was and that he had offered such professional and nice service.

Not wanting to come down to hard on your daughter as many have said she should take this as a life lesson. Even in McDonalds good service shines through. She says it’s only McDonalds, would she be any different if she were working in M&S?

Yeah, your daughter is in the wrong. She's literally being paid to provide customer service. Take it on the chin and do better next time.

Irregardless that her job is at McDonald's. She's being paid to provide the service which wasn't up to standard.

Yes the service matters!!! I'm boycotting crappy mcds, but when I used to go, a lot of times there will the one that hands food over, no smile nothing, sometimes no eye contact, they would disappear before I could even ask for condiments, n if I got the chance to ask, they used to make it out like it was such hardship for them.

I complained online lots of time, eventually once when I went you can tell the staff have been trained to be extra nice n helpful to customers.

If u work in a role facing customers, dealing directly with them, no matter your age, you give fantastic customer service

Customer facing roles require a small interaction between staff member and customer. Your DD now understands this fully, I hope. It's not always easy to do and I'm sure a customer will be totally horrible to her at some point. Learning to cope or deal with people is a life skill she will need, no matter where she goes. Just because it was "only McDonalds" doesn't mean customer want to be ignored. It's simple bad manners. She now knows.

This happens a lot and I do find it a bit rude but I’d never complain because they’re young and in boring, probably underpaid jobs.

However, the manager needs to tell them off for it, it’s not good customer service, it is a bit rude, and how will they learn if they aren’t told?

Just tell your daughter it’s not a big deal, she shouldn’t have been doing it, so she learns from it and moves on. She needs to be a bit more resilient as it won’t be the last time she has feedback to help her to improve.

For a McD drive thru customer to park, get out if car and complain means there was a customer service problem.
DD needs to listen and make changes.

You/she might think “it’s only McD” But other people who work there take job seriously.

A few posters have said they receive email/text invites to leave feedback, so it's entirely possible that woman did too and didn't speak to the manager F2F

A very petulant response! I hope that you pick up the vibe of the thread OP. Your daughter was in the wrong but will hopefully learn from it. It will benefit her in the long run.

You're not doing your daughter any favours by encouraging this way of thinking.

Of course it's rude, she's working in customer service, did you not explain that to her when she came home.

You clearly don’t think it matters because it’s ‘only McDonald’s’. It’s still a job and to be honest, a job which there are probably multiple applications from people who would be able to do the job better than it sounds your DD is.

minimum requirement for ANY customer facing job is having good customer service skills, which means not chatting to your mate and having the decency to even acknowledge a customer. Amazed you don’t understand this?

I'm sick to death of people serving me whilst having a conversation over their shoulder. I was in Aldi the other day and the lad on the till didn't say a word to me - he wouldn't have been able to pick me out in a line up he never even looked my way - worst still the conversation he was having with the lad at the next till was about their drunken night out and the attractiveness levels of the young women they were trying to 'pull'. I did the grown up thing of passive aggressively saying 'thanks for your time and attention' loudly as he threw the receipt in my general direction.

It's not a one off either - everywhere you go they're either having a full on conversation as if you don't exist or are moody and sulky and slamming things down or worst of all making you paranoid by finding something about you (probably not) hilarious and being hardly able to control their giggles.

I've worked in lots of minimum wage jobs in shops and pubs from when I was 16 until I was in my mid twenties. I never treated my customers like that. I tried to do the best wherever I could and I was treated badly by my employers at a lot of them. That's a separate issue.

If that was my DD I would have said 'good serves you right you shouldn't be doing that it's not professional'.

'It's only McDonald's' is a really shitty attitude to be teaching her as well.

I normally defend teenagers I think the vast majority are decent and I'll always stick up for their rights but this is an area where I feel there is a lot of shitty entitled teenage behaviour - your attitude shows where it comes from.

What an odd clap back, it doesn't even make sense.

Well it might matter to some and not matter to others and it mattered to this woman. It isn't the end of the world, managers had a word, your DD knows better for next time. I don't think it is worth you getting so upset to be honest.

It's McQueen, if you're going back at someone at least get the spelling correct.

I find it really annoying when a retail assistant is too busy chatting with a colleague. A smile and a few words is surely not hard to do.

We've just had to sack a 22 year old for a similar reason.

Absolute entitlement and like she was doing US a favour by coming to work.

We were ready to train her in a field within the fashion industry but her attitude was appalling.

I wont be looking to hire anybody under 30 for the foreseeable as it seems this generation by in large have a huge attitude and work ethic issue.

I would suggest explaining to your daughter how the world of work operates. You are not doing your employer a favour by showing up. And if you want to get references, get promoted even within your first minimum wage paid role you need to not act like a spoilt entitled dick.

Don't want people to complain about you. Then do your job properly.

I read something on here recently about Gen z, that their parents have never allowed a cloud to darken their skies. So they aren't used to solving problems and dealing with issues that arise in life. This was so true of the 22 year old we employed. Absolutely zero aptitude.

OP and dd both need a reality check in basic manners, both are rude and come across as being a bit entitled.
Did OP seriously think people were going to agree her dd was right to ignore a paying customer? It's no wonder retail staff get such a shit time of it from customers. They have to put up the likes of stroppy teens, then take that bad mood to another shop and a nice member of staff.

Apple doesn’t fall far

Alexander McQueen, just like McDonald's!

If you're going to be snippy, at least get your facts right!

Tell your dd welcome to the real world!

Hello, please and thank you are reasonable to expect anywhere as a minimum.