To think this nurse shouldn't have laughed / scoffed at me for asking for a room?

[supertrainers]

Last night at 3 am I had to take my DD to a and e as she was struggling with her breathing.

Unfortunately this coincided with me having been up all night already vomiting. Second night in a row. It's not a stomach bug, before anyone says I shouldn't have taken my child to the hospital.

I was feeling absolutely rotten. Two nights of no sleep, worry for my DD. Pain, nausea. Everything.

I'm familiar with the hospital as I have found myself many times in there with one of my children in the middle of the night.

Most of the time, we get offered a room, once we've been triaged. Not always, but more often than not. The room has a bed in it and we just stay in there and the doctors come in and out.

I said to the triage nurse last night that I was also feeling extremely unwell and are there any rooms we could possibly wait in. I said I'm sorry for asking and I wouldn't ask unless I really needed to.

She did a scoff / laugh at me for even asking. 9 times out of 10 we have a room and you scoff at me ? I was taken aback by it and in my horrible state for her to just laugh / scoff at me was super rude. I told her, I understand but I really don't appreciate you laughing at me for even asking. I'm really unwell and I wouldn't ask you. It's not very nice that you laughed.

She denied laughing at me. I left it at that and went and sat on the plastic chairs for 6 hours.

OP it’s hard to know if this is reasonable or not without really knowing your joint medical issues which of course is your right your right to not disclose. Nor is it your fault that the NHS is severely understaffed and underfunded. However, taking these two things into account, perhaps you could give the nurse a bit of grace and perhaps understand why she gave you the response she did. I’m not saying it’s polite, or even professional, but it is likely coming from a place of high stress and exhaustion.

Just because you’ve have a bed a few times doesn’t mean they will always have one every time you go. It is not personal, they just likely genuinely didn’t have a bed. It is never nice to be on the receiving end of bad / under par medical care but please try and see why both of you have reacted the way you did. She was stressed and exhausted and so were you.

No, Nurses are the ones that should have empathy, enough to not laugh at an unwell mother with an unwell child who was being polite and making a simple request.

Why are people ok with letting shit like this slide? It's not ok.

I wasn't mean about how I held her to account, but I did.

There was nothing to hold her to account for. Get a grip.

My child was actually seen by a doctor at triage immediately.

We saw doctors three times in that time and we were there for 6 hours for observations.

Yeah this. Let it gooooo

No wonder nurses are leaving in droves, if something like this got reported to PALS instead of maybe just talking with the department manager, if it happened like this, then I'd say eff this, I don't need this shit and pack my bags.,

You have a vendetta against this nurse.

I would never report this.

She didn’t laugh at a mother, she laughed at someone asking for a room. If there was a room free they would have offered it.

Yep that’s coming through.

@Jadedbuthappy82 the OP said in her first post that her child had breathing difficulties.
Have you never heard of children who have asthma who are regularly in and out of A+E?
Not unusual.

If you would never report it, are always so polite and understanding and you addressed it with her there and then they whyyyyyyy are you still het up about it enough to post it on the internet?

Good, they shouldn't be in the job is they're laughing at people in these situations.

Yes what is it you seek OP?

Friends of mine niece just died of a brain Ty our and spent many months at the jospital

there’s no way she’d be able to even stand at the end and these rooms are usually for people like her.

I suspect OP I still aggrieved because she's been polite to this nurse many times before and has been treated with a bit of contempt in a difficult situation when she expected ( quite rightly ) some compassion and was then lied to.

I'm sure if she just apologised and said said it had been a hard night op wouldn't posting here.

Some of you really have awful standards and expectations and think too highly of anyone in a medical setting/uniform.

Explain to me like I'm 5 why waiting in a different room is better.

(when you aren't contagious or scaring people because your arm is hanging off or something)

To be honest I'm a bit bored right now and I was genuinely curious how many people would agree she was rude vs how many people would slate me for even asking.

I just find it interesting.

I don't really care about the situation that much.
The nurse fucked up though. We are all human though, shit happens.

Yes so like I said, after triage they weren’t needing to be admitted to a ward. So probably were not a priority for a room.

The child was the patient not you though and he/ she didn’t need a room. Why does anybody ‘need’ a room in A&E?

I mean

im surprised you’re still thinking of it

you asked. She said no. You were seen. You went home.

shrug.

@greenpolarbear why is it better than the main waiting room?
Quieter and you can switch the lights off.

Sorry about that but you're wrong, there are many different types of rooms/bays/beds that are utilised and op wasn't asking for the type you are talking about.

That makes no difference. And no, you should not have gone if you had been vomiting for 2 nights. Did you ring for an ambulance? Or 111?

I don't think there's any harm or entitlement in what you asked- esp since you said you usually are given a room to wait in. My experience with hospital staff and nurses in general has been negative overall and they tend to have an attitude even if you're polite. I do try and empathise as they're all rushed off their feet and under pressure, but I don't really understand how that equates to being rude and disrespectful. Seems like a lot of nasty people decide to work in healthcare which is beyond me!