Waitrose Easter Eggs

[Cotswoldmum70]

AIBU in expecting to pay £11 for these Easter eggs in my local store in Stratford upon Avon? According to the manager and supervisor I am being not only unreasonable but proper stupid because I didn’t read the small print which says the price depends on the weight. The eggs on the display are the extra big ones and cost £15. Silly me! I gave them back their eggs together with quite a large piece of my mind which may result in me being banned in future. But honestly, isn’t it a gigantic con?

Good. I'm glad more people are catching on to this.

Where is the small print you were supposed to read? I've zoomed in on the price card and can't see anything advising pricing is dependant on weight. Unless it's extra small print 🙄

I'd complain too OP so you're definitely not alone although I do feel for the staff who need to deal with it. It's not their fault.

YANBU, there’s a big pile of products with signs saying £11. There’s absolutely no indication that a) some are £15 instead or b) which ones they are.

Im generally a fan of JL/Waitrose (EDI policies aside, especially their recent in-house fetish magazine) but when they get things wrong they are not good at admitting it. I’ve had an issue recently with products being underweight and I had a bit of a non-apology over it. I wouldn’t be surprised to find it goes unremedied.

It says that "large" eggs weighing 360g cost £11. So if you pick up an egg that doesn't weigh 360g it will be a different price. The entire display is made up of "extra large" eggs that don't weigh 360g. So none of them cost £11.

"Extra large" eggs actually cost £15. There will be a ticket, somewhere in the store, that says that. They'll probably even have a row of seven or eight "Extra Large" eggs behind it. So they can say that that's the price they've advertised them at, and silly old OP mistakenly picked up one of those hoping to pay the "Large Egg" price for it.

I’m guessing that, because the special offer signs specify a weight, you’re expected to check the weight of the egg you pick to ensure it’s part of the offer, even though you picked it up from the pile with the special offer sign on it.

It’s either bad signage or they’re assuming people will be too embarrassed to hand them back at the checkout and say they don’t want them any more.

They were so defensive. Think they may have been brainwashed or subjected to some awful kind of group think workshop. They absolutely could not see a problem with it,

You don't need scales. It's printed on the box.

You've really emailed every board member of JLP? Seriously?

It’s a classic bait and switch. Bring you in for the 11 eggs but only sell the 15. Where exactly were the 11 eggs? Companies monitor spikes in online activity using their name or logo… a live bar graph showing red/ yellow/green activity. You may get a response if you post on your socials clearly indicating bad (red) service. I have started looking at every single receipt BEFORE I leave the store. I find at least one error a week. I tried to buy 2 items online for 5.48$ as advertised. By the time I got to the checkout it was 15$ each and like OP I thought what??? Stores are hoping you are too rushed or buying so many items you won’t notice. Op yanbu they are for false advertising and intentionally misleading displays.

YANBU, although I would never pay £11 for an Easter Egg (understand why though as it's Lindt), I would say that is misleading and they should honour the price! I got my nipper 7 Cadburys smaller ones from Asda in their better than half price sale for 60p each last week......going to have a great hunt on the big day! (and loads left over for "mummy and daddy")😂

Yes. Why not? They get paid enough. They make these policy decisions. They clearly don’t give a shit. Why shouldn’t they get the flak. Or would you prefer it if I harangue the teenager on the till?

I have started looking at every single receipt BEFORE I leave the store. I find at least one error a week.

Same. Often more than one. It's shit. Pricing is savage enough without all this additional gouging.

I very much doubt that this is a policy decision. It'll be an error by a minimum waged shelf stacker.

I agree that the decent thing would have been for them to let you have the item at the shelf price. But this really isn't the end of the world.

Yes, very misleading. If none of those eggs is that price then the price info should be removed. Doubt trading standards would approve.

That is infuriating & clearly deliberately misleading.

I definitely think it's happening more & more lately. I scrutinise receipts & often have cause to complain.

You deserve an apology op

It happens consistently across lots of stores though. I have found similar issues in Sainsbury's, Tesco, Boots, Morrisons, M&S, really everywhere. As for innocent error, who tf puts a hundred Easter Eggs in the wrong place? And who tf doesn't rectify it once aware?

Bit harsh, she apologised within 2 minutes!

@VickyEadieofThigh easily done.

😂

No it isn't. It's the same in my local Waitrose store too. It's an error for sure but a concerted and determined one, designed to fleece customers.

We need to get Martin Lewis on the case. He'd sort the fuckers out.

What? Customers that don't appreciate being made to feel stupid when your shop is the problem? Maybe if you didn't take that approach you'd have a nicer time at work

We have this all the time at our store because customers see the offer and swap their Easter egg for cheaper one, leaving the egg they originally picked up in the wrong place.

@PutASpellOnYou except that's clearly not what's happened here.

Why?
The advertised price is clearly misleading?
OP is not being awkward imo just pointing out it is misleading. Why not get the correct sign on the right size eggs and not feel so exhausted?

No it isn't, all those eggs neatly stacked, in the different variations,... that is not the work of customers at all.

They also need to pay staff better.

£10.50 right now going up to £11.55 in April, 11p above minimum wage.
Every other retailer paying around £12. Place is a joke. My friend left recently to work in asda, she says its much better.