The IT thing is about more than investment though.
It appears to be investment gone mad, with no joined up thinking.
For years we had a GP system to allow us to order prescriptions, make appointments, view test results etc. It was fab, it was efficient and worked. If you needed a hospital referral you received a letter. Not quite so efficient but still it worked.
Now the IT is chaos. I can log onto my GP system and book a prescription and sometimes I can find my test results there, but that is it.
To book an appointment we are back to having to ring in and ask.
For hospital referrals the system goes mad. Last month I received a phone call from a central booking system asking which hospital I would like to go too (why, when my Consultant only works at one of the local Hospitals?), then a notification that something has been added to my NHS app, then another notification to log into ‘Patient knows Best’ where I find an appointment letter, then I get a text message, then a letter in the post.. A week later I received another letter in the post (why?) another notification to log into ‘Patient knows Best’ and another text message. This week, more text messages reminding me of my appointment with dire warnings about how much it will cost if I miss it.
I understand the issue of patients not attending and the cost to the NHS but what I don’t understand is being bombarded from every direction about one appointment. I have never missed a hospital or GP appointment in my life and am not about too. The barrage of phone calls, letters, emails & texts is totally confusing. Each time I have to grab my diary to check if the new missive is to inform me that something has changed.
I can’t be the only person who thinks this is madness. Googling ‘Patient Knows Best v NHS app’ there are dozens of people querying why both.
Then there are the curved balls. Just as I decide to delete the NHS app I am notified that it contains my recent hospital test results, which do not appear in Patient Knows Best or on my GP system.
Total, utter, inefficient chaos and just one of the reasons the NHS is falling apart !!