To think an ambulance should have been called?

[TotoroElla]

Can someone tell me what protocol should be followed in supported accommodation if someone has a fall (unwitnessed - they were heard falling in their room) and shortly afterwards they are found extremely drowsy/non-responsive?

I'm in the middle of trying to make a complaint and still waiting to talk to the manager 6 weeks later. The member of staff involved is still working. The manager just said to me today all procedures were followed correctly and will send me an appointment to speak about it. I want to be prepared to challenge her.

Thanks

Why didn’t you call an ambulance?

She did

Most definitely ambulance should have been called.

Foaming at the mouth can be a sign of aspiration, brain injury, OD'ing, seizure, allergic reaction - List goes on.

I hope the poorly person has been seen by a doctor and I also hope they have made a speedy recovery.

I work in this area of correcting safeguarding failures.

This really needs to be reported to Adult Welfare Services at the local council/authority. The staff need to be reported to a Health Board/Whichever health board they come under.

I would also seek legal advice, because this is a case of medical negligence, safe guarding issue, neglect, failure to risk check, risk to life. So many things wrong here. Go for their throat, O/P.

I would maybe expose them to your local newspaper, too.

'Non-responsive and couldn't be woken' is definitely not something or nothing, in my book!