To think an ambulance should have been called?

[TotoroElla]

Can someone tell me what protocol should be followed in supported accommodation if someone has a fall (unwitnessed - they were heard falling in their room) and shortly afterwards they are found extremely drowsy/non-responsive?

I'm in the middle of trying to make a complaint and still waiting to talk to the manager 6 weeks later. The member of staff involved is still working. The manager just said to me today all procedures were followed correctly and will send me an appointment to speak about it. I want to be prepared to challenge her.

Thanks

I believe he got back into bed himself. He has no mobility needs. He doesn't usually need any support at night. I think it does need to be raised for safeguarding as they don't seem to be taking it seriously atall.

Exactly. It is council funded.

Next of kin isnt an actual thing in law. the OP would need to have LPOA for health and welfare in order to have access to documentation.

I know! It was like he thought he was some expert on drug use and 'leaving him alone to chill' was what we needed to do. But then he also lied about calling an ambulance!!

They always only have 1 member of staff at night which I think is not great anyway. But surely there's someone they can ring if an incident happens and someone would have to go over there to help.

It's supported accomodation for people with mental illnesses.

Sorry but how old is he and what relation to you?

I don't actually know. All I know is he was unconscious when I got there. Getting information out of the carer was like getting blood out of a stone.

Thank you very much for the advice.

That's true, are you lpa or down as a nok. A good care manager would be open in their conversation with family. Is he known to social services and listed as vulnerable as its supported living. Why does he need supported accommodation, presumable he was assessed.

I know it could have been all sorts!

That is an appalling response. Even more reason to call an ambulance if they suspect he’s taken something and frothing at the mouth. Even an anti histamine can be problematic if he is on other medication. I would ask to see a copy of their accident protocol and then pick it apart as it clearly wasn’t followed.

They had concussion from the fall.

He was taken into hospital. They said he had concussion. He is fine now.

Early 30s

You can ask what their emergency policy is, is there a senior member of staff, regional manager, on call person to contact for emergencies, fire, sickness , staff not turning up etc. Are they listed on the cqc site, is there a registered manager or person responsible listed. You might be able to Google their policies online.

What if he gave permission for me to see documentation?

So he is a vulnerable young adult or care leaver who has a needs package as an adult which includes being provided with supported accommodation.

The staff in these places vary hugely, often just agency workers that the provider picks, all paid minimum wage, some are very good, others have no idea. They're not carers nor providing care.

Does he have a social worker?

I'm nok. Not known to SS as far as I know. He is there due to his mental health.

I complained the day after the incident. 6 weeks later still waiting for a response. The manager only started looking in to it last week. She's one of these types who is so busy and important. Every time I speak to her she starts telling me what she's been doing and how busy she is!!

Can you both go through the documentation with the manager, would he be able to understand and feel comfortable, does he have capacity. Anyone can raise a safeguarding concern with adult social services and the cqc. Does he have a gp, psychiatrist or cpn involved in his care.

Great, thank you.

He must be known if he is in council funded supported housing, do you know who arranged for him to live there.

Welcome to supported housing funding in the UK. Like everything else, woefully underfunded. In the organisation I work in most places are down to one night shift worker overnight. Some are being moved to no support at all overnight.

I'm.not saying its right. But it is the state we are in.

No, he doesn't.

Do you know if the accommodation he is in is owned by the support provider?

Housing providers have a duty to respond to complaints with 10 days. They should have a clear escalation policy available if they have not and you can then flag with the ombudsman etc.

If the housing provider is different to the support provider then this will not apply.

He has capacity, but would maybe not understand and I'm not sure he'd feel comfortable. He has a GP and psychiatrist but his CPN has left and he's not been reallocated yet and I'm not holding my breath!