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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To avoid this restaurant?

121 replies

BobbyBiscuits · 03/03/2024 22:01

Took my mum for a family meal for the first time in a few months. She hadn't been well but felt strong enough to go in a taxi to this restaurant. We've been using this place for large and small group meals for about 7 years.
Everything was nice, we paid the bill and left an extra tip. There were 10 of us and mum was older than the others by 10 years plus.
While we were chatting, the manager interrupted and said to my mum
'how old are you?' she looked embarrassed so I jovially bit firmly said 'you know it's impolite to ask a lady's age.. haha'
I expected him to leave it but instead he responded with..
'oh, it's because my colleague thought you were at least 95' while chuckling.

She was mortified as was I. I said 'why did you say that, it's really rude?'

He mumbled sorry and then went back to his colleagues and burst out laughing.
Moments earlier he was simpering over my male cousin, but did he feel the need to comment on his age? Course not.

Mum is so upset a restaurant manager would come up to her and say this. She has not been out for months and feels her confidence knocked. She looked great and is in her early 80s.

Should we just boycott it? The rest of my family and wider group will still go I think.

Or contact the guy and ask for a proper apology, explaining taking about women's ages is rude again?

Or just forget it and hope he doesn't do it again.

Any opinions valued!

OP posts:
Kwasi · 04/03/2024 14:25

This is absolutely disgusting!
The first thing I would do is find out if the manager is also the owner. If not, the owner needs to know. If the manger is the owner, you need to leave bad reviews every place possible, including non-review sites such as local Facebook groups. This is bullying and is disgraceful behaviour from a local business owner.

BobbyBiscuits · 04/03/2024 14:26

@User19798 That sounds terrible! What a horrible place. I think my situation was (hopefully) slightly less calculated than that, but I'm so sorry that happened. Glad they closed down!

OP posts:
KomodoOhno · 04/03/2024 14:28

I am not one to wish for someone to lose their job. However that is what should happen. I don't care if everyone has a bad day or it was the first time he did this. Let him learn a harsh reality. Actions have consequences. He clearly has no business being in the hospitality industry.

RatatouillePie · 04/03/2024 14:31

@BobbyBiscuits It wouldn't be so much the comment on the age I found rude, but going back to his work colleagues and laughing; that is BEYOND rude!

I would get onto trip advisor and leave a 3* review, stating that the food was excellent, but the staff were exceptionally rude at the end, asking if your mum was over 95, then after being told that was a really rude thing to ask, laughing about it with the other staff. I'd also point out that as a regular customer you won't be returning without a decent apology.

Personally I'd never go back.

Frazzledatfifty · 04/03/2024 15:32

This sounds to me like it was a bet… or a dare…. all the giggling that went with it… Whatever was going on, it was rude, mean, unprofessional… shocking actually… Think you should send an email to the manager explaining what happened… I would hope for nothing less than a full written apology from the staff members involved, and a refund or heavily discounted meal the next time you visit… if you can ever bring yourselves to go there again. Don’t let them get away with it - they need to be called out for such poor behaviour…

Toddlerteaplease · 04/03/2024 15:39

That's awful. Definitely put a review on trip advisor! And if it's a chain, complain!

Ariona · 04/03/2024 15:42

Wow so rude! Your poor mum. Disgraceful to do that to anyone but so much more to an elderly person! Definitely complain, I would put it in email to them first and then publicly review them so at least you have proof of their response.

MILTOBE · 04/03/2024 15:43

I would be taking that further with his manager and I would write a review of the whole thing, including the manager's reaction on TripAdvisor and wherever else I could.

My mum is older than yours and I know that going out for a meal is a real treat. To be insulted at any age is really awful - especially as you were paying for a service and gave a tip - but at that age it could have resulted in her not wanting to go out again.

Epidote · 04/03/2024 15:48

I would sent a email to the manager telling exactly why they have lost seven customers.

Conniebygaslight · 04/03/2024 15:49

Appalling and not ok. Misogynistic and ageist behaviour and I would say so in an official complaint and review. It really does matter that it's a woman and she is older, there is a complete power imbalance here and that needs to be recognised not ignored IMO. So sorry your mum had to endure this and hope that she's ok

Ramalangadingdong · 04/03/2024 16:04

Why on earth would he feel the need to mock a customer? That is so awful. Your poor mum. I hope you have written a letter of complaint.

IamaRevenant · 04/03/2024 16:23

I wouldn't go the review route immediately as the manager/owner probably doesn't know about the situation in order to rectify it, so it seems unfair for their reputation to be damaged without giving them a chance to fix it.

If you can, I would message the business (I think you can usually do this via TripAdvisor or similar if there's no email on their website), set out what happened and say that it tarnished what was otherwise a lovely night. Make clear that you go there regularly but this experience has made you question if you will again.

If the manager has any sense he will deal with this employee however he sees fit (whether that is a firm discussion or firing him - I wouldn't feel bad about this as ultimately he made the decision to be so rude!) and ideally either refund the meal or give you vouchers or something for your next visit.

If the manager ignores you or is defensive, that's when you leave the review.

IamaRevenant · 04/03/2024 16:26

Orrrrrr just completely ignore me as I reread and see it was actually the manager who said this! In which case shit reviews wherever you can! Sorry 😬

BobbyBiscuits · 04/03/2024 16:57

@IamaRevenant it still stands as I doubt he's the big boss/,owner.
If he is then it's him I'll be speaking to anyway.

I compromised and sent them an email and said they need to train the staff not to ask such things. I wasn't rude at all but firm, and said it could classed as age discrimination. In a constructive criticism way, but said it was inappropriate and hurtful.

Let's see if I get a reply...

OP posts:
pinkyredrose · 04/03/2024 17:25

Put it on social media and give them shit reviews everywhere you can.

Emotionalsupportviper · 04/03/2024 17:39

BrightYellowDaffodil · 03/03/2024 22:04

I wouldn’t just be avoiding, I’d be writing a complaint and leaving a terrible review everywhere I could find.

What an unbelievably cunty thing for him to have done.

I would do the same.

How dare he!

None of his damn business how old anyone is, unless they look too young to order alcohol.

CustardySergeant · 04/03/2024 17:41

Frazzledatfifty "Think you should send an email to the manager explaining what happened…"

Huh? The manager knows what happened because he was the one who said it!

BlueGrey1 · 04/03/2024 17:44

This reply has been deleted

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NorthernSturdyGirl · 04/03/2024 17:56

Boycott, Name and Shame! He should have grovelled his apology and made amends. Not sure bow he could though!

You are quite right to be annoyed.

Note he waited until AFTER they vot the tip to insult his clients!

Rosscameasdoody · 04/03/2024 17:57

Trip Adviser, Google Reviews, Trustpilot and anywhere else you can leave a review - be truthful but don’t pull your punches. And call in to the restaurant and ask for the contact details of the owner, or chain management or whatever, so that you can make a strongly worded complaint. To say something like this to anyone is shitty but to say it to paying customers is just batshit. He’s clearly asking for trouble, so let him have it.

dorriss · 04/03/2024 18:05

frankly ageist and offensive. Go on facebook or X page and blast them

willstarttomorrow · 04/03/2024 18:10

@Screamingabdabz I thought exactly the same after hearing he went back to other staff and they all had a good laugh. It is not okay OP. I would go straight to senior management/owner because I am pretty sure this is not something they would want going on in their business.

momtoboys · 04/03/2024 18:14

I think you should post the address and tele number on Mumsnet so we can make clear what an outrageous move that was. That person should be fired.

BobbyBiscuits · 04/03/2024 18:15

@BlueGrey1 he didn't 'look or sound' gay. But it still wouldn't explain it if he was.

Maybe next time I should go up to him in front of his colleagues and say 'oh, are you hetero or gay? Because my mate over there thinks you look camp as a row of Barbie themed rhinestone studded tents'.'

Then explain that it's culturally normal to approach people and speculate on their sexuality. Haha.
I wouldn't really but it is tempting...

OP posts:
Moveoverdarlin · 04/03/2024 18:20

I would boycott it and I’d leave reviews on Trip Advisor and Google. I would then write on their Instagram page, Facebook page and any other social media they have.