daughter was asked to leave homebase because she's under 18?

[whatisgoingonitw]

My daughter and her friend (both 15) went shopping yesterday and nipped into Homebase as my daughter wanted a plant and her friend wanted a heated blanket. They were approached by a member of staff who said “what age are you both you don’t look old enough to be in here” they replied 15. The member of staff asked them to leave as you need to be 18 to shop. My daughter is very straight forward and says how it is, she told the member of staff no as that is not true. The girls continued to walk around the store and they were followed by this lady who works there. They got to the till and paid with no issues the employee at the till didn’t mention age. My daughter told me this when she got home and explained the employee was rude and followed them around the store as well as giving them “dirty looks” I rung the store today to speak to a manager as that customer service is not okay. He told me you do infact need to be with an adult 18+ to shop. Is this serious? I can’t find anything on the website.

Shops have the right to refuse entry to under 18s.

"Different conditions and restrictions can apply to children or different ages. This means that businesses can refuse to serve or admit children. An example of this is hotels that don’t allow children or shops that limit the number of children entering a shop or ban them altogether."

No she's trying to stand up for herself.
It's new to me that under 18s can't shop there. Maybe they should make that clear at the door with a big sign.

Shops can ask anyone they want to leave. Even if they aren't selling age restricted things. Private property. Their rules.

https://www.mumsnet.com/talk/shopping/5006996-daughter-was-asked-to-leave-homebase-because-shes-under-18

Which day was it?

She was told the rules by the lady, she was rude to her and decided she knew better. She should have left. Why do people always use the phrase 'say it like it is' as a cover for bad manners?

Would you have had an issue with an adult who is doing nothing wrong also querying a member of staff about why they were being asked to leave?

It’s clearly not an actual policy as the store sold the girls the items!

They've clearly had issues with kids. Perhaps too many have got injured/broken things/stolen things/they are in a high crime area?

So whilst shopping if someone, clearly with a chip on their shoulder, asked you to leave you’d just run? Or would you go to the till, purchase from another member of staff (as clearly you were allowed there) and then go about your day?

https://www.cypcs.org.uk/faq/can-i-be-banned-from-shops/

There's the law.

Really? What is rude about what her daughter did?

OP celebrate and continue to teach your teen to question authority when they are being rude and making statements that may not be accurate. Being an adult does not automatically make you right and you can also be rude.
And she got her plant. So great. I think everyone wins here.

I have left jobs where the authority figure (boss, line manager) have been so rude just because they believe they are superior. Not worth it

They would struggle to have their own flat at 16 as they can’t enter into a contract at that age

16 year olds enter into contracts all the time- employment contracts, contracts with the DWP, contracts with educational institutions etc.

@Snowdropsarecoming I lived on my own in a council flat at 16. I signed the tenancy agreement and all bills were in my name

I bought items from the range when under 16, I couldn't get a refund when I returned them because I was under 16 and the policy of the store, which I wasn't aware of until they pointed to a notice on the door that no under 16s.

Maybe the person on the till wasn't aware of the policy but the girls were told therefore should have left.

16 year olds in Scotland can have their own place and be married. We also have Homebase.

Wow people are so clever at figuring out that your daughter is rude 🙄based on a few lines you've written on here - about an incident that they did not witness... got to love MN!

There's a notice on the door saying children must be supervised.

Unfortunately despite this you still need ID to buy glue

probably as it’s a hazardous shop and under 18’s must be accompanied. Send a complaint to them and they will point out the rules (or not)

So do supermarkets, should under 18s be banned from them?

I’d actually support that after being almost knocked over by four separate children running around in the supermarket today!

Yep!

Good on your dd stating her point of view. If Homebase really didn’t want two under 18s as customers they wouldn’t have let her pay but apparently her money was good enough. It’d be interesting to know if Homebase employ under 18s ( Weekend and holiday jobs)

I can see it heading that way. I'm not saying it's right. But I wouldn't be surprised.

Hardly on a par with a DIY store.

TBH, DIY stores are quite hazardous in themselves - forklifts, large pieces of timber, lots of dangerous tools. Really easy to hurt yourself or do some serious damage in a DIY store.

I wouldn't say rude. She says it how it is, isn't afraid to voice anything

I work with someone who prides themselves on being straight talking
But the reality is they come across as abrasive,combative and rude