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Share your dilemmas and get honest opinions from other Mumsnetters.

How would you deal with this awful manager?

173 replies

Tsc2011 · 14/02/2024 13:56

I have a senior role in a mid- size company and my role is very technical. I’ve been here 5 years and mostly enjoy it (I work from home, good salary and benefits and a lot of flexibility). A few years ago a competitor asked me to interview with them and I went out of curiosity. There I met, we’ll call her ‘Sally’, who I immediately got bad vibes from and I decided the job wasn’t for me.
Cut to two years later and Sally joins our company and is immediately vile. What was a very friendly, supportive team suddenly had this woman who was aggressively competitive and uncomfortable to work with. I find her very competitive with me whilst I mostly try to avoid her. She was also best mates with our manager.
Three months in to her contract, and not even through probation, we get told she’s been promoted to be our line manager (an extra layer of management we’ve not had before).
I’m still not clear what her role as line manager is. She has very little to do with us (which I count as a good thing), and as I work from home I avoid her as much as possible. Her inexperience has shone through many times and we’ve all witnessed how much she likes to be right and agreed with, even when she’s wrong. Some of the interactions I’ve witnessed are just wrong and she’s not well liked.

Now, over the last few months I’ve been working on a very stressful project. I’ve also had loads of extra work piled on me by her whilst others on the team, including her, are doing barely anything. I’ve told her it’s stressful and I’ve asked for an extra pair of hands but none have been forthcoming. We’d warned management that the volume of work and the tight timeframe left us open to errors creeping in but they did nothing. The huge amount of stress and very long hours have led to a slight back injury becoming a lot worse and I ended up in hospital where I’ve been told that the tension has damaged nerves and I may now need an operation- all very stressful and painful.

I came back to work this week and in a call with her I asked how the stressful project was going. She told me that she’d taken it on and in the tens of thousands of calculations I’d done she’d found 4 mistakes (which should have been picked up by another colleague in review), she therefore didn’t trust my work so deleted it all and started again. For context we all review each others work and I always find countless mistakes in hers but she gets very snippy of you point them out. I was shocked. It was around 50 hours of work and 4/10000 is pretty good going in our line of work. She was obviously loving telling me this and said she’d informed her boss as well and had written a list of errors so that we can sit down and go through them. Fine, but then she went on to emphasise how unhappy she was and how much extra work I had caused her.
This was on all in my back to work meeting, where stress had played a big factor in my time off.

I feel really down. I’ve been working so hard with no thanks or appreciation so to pick me up on minor errors and make out they were worse than errors usually found in these projects has been gutting.

How would you deal with her when she wants to discuss this. She really makes my blood boil and I’m worried about how to take this.

OP posts:
Hipnotised · 14/02/2024 17:28

I could email her thanking her for the meeting and copying in her mate and HR going over the points she raised and asking what an acceptable margin of error was.

You have nothing to lose as the next step could well be an improvement plan. My advice would be to request an answer within 24 hours so it doesn't get ignored - if it does and you can show a trail of this happening it looks better for you.

I was in a similar position, raised it internally, did the grievance (which is why I wouldn't recommend it against her) luckily for me I had support from within the company that I could move away from them and then they left anyway. It was a horrendous time though.

I like that you're thinking of ways to fight back. It's so shit that companies promote people like this.

LakieLady · 14/02/2024 17:30

Jook · 14/02/2024 16:56

I think using the back to work meeting to bash you is also grounds for a grievance. In my experience that time should be spent asking how you are, what medical advice you sought (you being in hospital was quite serious!), if you need any support or adjustments now you are returning… not least as stress was a factor. To add to your stress was outrageous.

Her approach was that of an uncaring employer and I agree with others, she’s a nasty bully.

Absolutely this.

It's an appalling way to manage the return to work of someone who's been off with a stress-related problem. At several places where I've worked, this would have been a phased return to work and it would have been very carefully managed.

Tsc2011 · 14/02/2024 18:02

@Fallenangelofthenorth the competitor is dreadful!! Full of people just like her (although by all accounts she really wasn’t well liked there either).

I really enjoy most aspects of my role and the salary and benefits are really good. It’s just having to put up with encounters like this with her maybe once of twice a year which ruins it.

I have a friend who’s on leave but back next week who despises her and has had a lot of run ins with her so I’ll give her a call next week. She’s suggested before that I speak to her boss who’s in another department for advice because he hates her too and, hilariously, goes out of his way to undermine her in meetings when she’s being a dick to people.

OP posts:
Tsc2011 · 15/02/2024 21:38

A quick update on this. I thought she’d leave me alone today but that was giving her too much credit.

She emailed me, copying in her boss (her mate), requesting that I follow a process in future (which they requested we do a couple of days before I went off sick when I’d been working 10 hour days to meet all the requests her boss was asking me to do). I hadn’t had time to do in in those 3 days and had planned to do it but went off sick.

She went the extra mile in patronising me by explaining that when doing it and adding a date a date should be DD.MM.YY.

She then requested I do something in future which I do anyway.

I didn’t respond, I don’t know if that looked unprofessional. I just did the thing I’d planned to do.

I have a 1:1 with her next week and I’m dreading it.

OP posts:
Tatonka · 15/02/2024 22:19

Lots of good advice here. Get your ducks in a row as she is obviously out to get you

Tatonka · 15/02/2024 22:21

Also, I'm assuming even though your previous manager is mates with her, they must rate you so you need to get her on your side as well as someone else to give you credibility. In saying that, if she is out to get you you're probably off to just look for another job unfortunately

Fallenangelofthenorth · 15/02/2024 22:22

She's creating a papertrail isn't she? Next time you discover her mistakes create a papertrail yourself...

Tsc2011 · 21/02/2024 17:29

Just an update on this. I responded to her email about process pointing out that for one project the process had been followed but a team member hadn’t copied the relevant folders across. For the other project I’d noted a colleague was fulfilling that requirement but due to workload and long hours I hadn’t had chance to check if it was all there and then had gone on sick leave. She back peddled a bit and said this was not something specific to me but something everyone needed to improve on (why only email me then??).

Within an hour she emailed again, copying in a colleague and her boss stating the project I worked on before sick leave was not to a high enough standard and then listing everything she considered a defect. She ended it that this wasn’t about finger pointing but about learning and moving forward.

My heart was racing whilst I did it but I’ve just responded to her and her boss. I included that I was concerned that she had raised this in my return to work meeting after extended sickness and I had spent time considering her points. Half of them I listed and pointed out that her boss had told me to do those things and I cited the meeting when that had been agreed. For the others I thanked her and said I would consider them but felt context was important. The document was incomplete when I left and I had a list of things to do before it could be sent to the client. I had offered to go through this with her during my sick leave but she had said that wasn’t necessary. I agreed it wasn’t about pointing fingers and so in that context could I remind them of the times I and my colleague had raised workload, stress and timeline issues with this project and I was now suffering from a stress- related condition which evidenced this. The deadline she was now working to was two weeks later than one I’d been allowed. The errors she had pointed out resulted in 4/10000 pieces of information which I didn’t consider excessive and less than her managers team had managed.
I reminded them again that this document was considered very much draft by myself and it hadn’t been sent to a client. I accepted the way she suggested calculations these things was faster but that it also allowed some errors and my method had resulted in very few. I finished by saying colleagues and clients were previously very complimentary about my work as evidenced in previous reviews and the discussion in my return to work meeting had been concerning but considering the context was important and I’m sure considering what I had highlighted there would be multiple learnings from this project.

I then logged off!

I have a 1:1 with her tomorrow which I’m sure she planned to bollock me in- really unsure how that’s going to pan out now.

I have an interview on Friday for another company although I’d be gutted to leave the rest of my current company.

I spoke to my consultant and he’s sending me a letter for my company saying excessive working hours and stress likely caused my current condition.

Wish me luck for tomorrow!

OP posts:
Americano75 · 21/02/2024 17:37

Tsc2011 · 21/02/2024 17:29

Just an update on this. I responded to her email about process pointing out that for one project the process had been followed but a team member hadn’t copied the relevant folders across. For the other project I’d noted a colleague was fulfilling that requirement but due to workload and long hours I hadn’t had chance to check if it was all there and then had gone on sick leave. She back peddled a bit and said this was not something specific to me but something everyone needed to improve on (why only email me then??).

Within an hour she emailed again, copying in a colleague and her boss stating the project I worked on before sick leave was not to a high enough standard and then listing everything she considered a defect. She ended it that this wasn’t about finger pointing but about learning and moving forward.

My heart was racing whilst I did it but I’ve just responded to her and her boss. I included that I was concerned that she had raised this in my return to work meeting after extended sickness and I had spent time considering her points. Half of them I listed and pointed out that her boss had told me to do those things and I cited the meeting when that had been agreed. For the others I thanked her and said I would consider them but felt context was important. The document was incomplete when I left and I had a list of things to do before it could be sent to the client. I had offered to go through this with her during my sick leave but she had said that wasn’t necessary. I agreed it wasn’t about pointing fingers and so in that context could I remind them of the times I and my colleague had raised workload, stress and timeline issues with this project and I was now suffering from a stress- related condition which evidenced this. The deadline she was now working to was two weeks later than one I’d been allowed. The errors she had pointed out resulted in 4/10000 pieces of information which I didn’t consider excessive and less than her managers team had managed.
I reminded them again that this document was considered very much draft by myself and it hadn’t been sent to a client. I accepted the way she suggested calculations these things was faster but that it also allowed some errors and my method had resulted in very few. I finished by saying colleagues and clients were previously very complimentary about my work as evidenced in previous reviews and the discussion in my return to work meeting had been concerning but considering the context was important and I’m sure considering what I had highlighted there would be multiple learnings from this project.

I then logged off!

I have a 1:1 with her tomorrow which I’m sure she planned to bollock me in- really unsure how that’s going to pan out now.

I have an interview on Friday for another company although I’d be gutted to leave the rest of my current company.

I spoke to my consultant and he’s sending me a letter for my company saying excessive working hours and stress likely caused my current condition.

Wish me luck for tomorrow!

Wow, good for you!

MILTOBE · 21/02/2024 18:01

Oh god, what a horrible woman. I will be thinking of you tomorrow and hoping she back peddles rapidly. Otherwise I'd be talking to the MD if not HR and ask them whether they want you to stay, because if so they need to make some changes. Best of luck.

KTheGrey · 21/02/2024 18:06

Will be rooting for you tomorrow.

Scarletttulips · 21/02/2024 18:12

I’m glad you’ve put everything in writing at least the trail is there.

Plus if she’s bogged down with the project - you get to do a lot less!

Eddielizzard · 21/02/2024 18:18

Well done for standing up for yourself and standing up to her. She's a bully.

Good luck for your interview.

thinkfast · 21/02/2024 18:21

Sounds like you've defended yourself well OP. Good luck for the interview!

SeaMeadow · 21/02/2024 18:43

Well done for standing up for yourself and for getting an interview.

Hipnotised · 21/02/2024 19:24

Can you take a colleague / union rep in with you?

Bollocks to "helping" you, what a load of rubbish.

Weedoormatnomore · 21/02/2024 19:32

Good luck with new job interview on Friday. Yes u can never reason with these people. Had one in my last job she was so good at in she had people convinced she was spending hours a day helping me. What a load of tripe I spent more time correcting her mistakes than she did doing any work for me.

TabbyBeast · 21/02/2024 19:34

I worked with someone like this once who sent me into a depression. Everyone, including managers, knew what she like but she sucked up to the right people. Her name isn't Melanie is it?

HungryandIknowit · 21/02/2024 19:43

Good luck in the interview.

FizzyStream · 21/02/2024 19:48

Good luck OP what a nasty bitch.

Rosebud21 · 21/02/2024 19:53

Good for you OP on that fabulous response email. It would be lovely if you didn't have to endure this bullying bullshit. Good luck on Friday

HappiestSleeping · 21/02/2024 19:58

Tsc2011 · 21/02/2024 17:29

Just an update on this. I responded to her email about process pointing out that for one project the process had been followed but a team member hadn’t copied the relevant folders across. For the other project I’d noted a colleague was fulfilling that requirement but due to workload and long hours I hadn’t had chance to check if it was all there and then had gone on sick leave. She back peddled a bit and said this was not something specific to me but something everyone needed to improve on (why only email me then??).

Within an hour she emailed again, copying in a colleague and her boss stating the project I worked on before sick leave was not to a high enough standard and then listing everything she considered a defect. She ended it that this wasn’t about finger pointing but about learning and moving forward.

My heart was racing whilst I did it but I’ve just responded to her and her boss. I included that I was concerned that she had raised this in my return to work meeting after extended sickness and I had spent time considering her points. Half of them I listed and pointed out that her boss had told me to do those things and I cited the meeting when that had been agreed. For the others I thanked her and said I would consider them but felt context was important. The document was incomplete when I left and I had a list of things to do before it could be sent to the client. I had offered to go through this with her during my sick leave but she had said that wasn’t necessary. I agreed it wasn’t about pointing fingers and so in that context could I remind them of the times I and my colleague had raised workload, stress and timeline issues with this project and I was now suffering from a stress- related condition which evidenced this. The deadline she was now working to was two weeks later than one I’d been allowed. The errors she had pointed out resulted in 4/10000 pieces of information which I didn’t consider excessive and less than her managers team had managed.
I reminded them again that this document was considered very much draft by myself and it hadn’t been sent to a client. I accepted the way she suggested calculations these things was faster but that it also allowed some errors and my method had resulted in very few. I finished by saying colleagues and clients were previously very complimentary about my work as evidenced in previous reviews and the discussion in my return to work meeting had been concerning but considering the context was important and I’m sure considering what I had highlighted there would be multiple learnings from this project.

I then logged off!

I have a 1:1 with her tomorrow which I’m sure she planned to bollock me in- really unsure how that’s going to pan out now.

I have an interview on Friday for another company although I’d be gutted to leave the rest of my current company.

I spoke to my consultant and he’s sending me a letter for my company saying excessive working hours and stress likely caused my current condition.

Wish me luck for tomorrow!

I've seen this before many times. I'm afraid you are likely to have to leave.

Newbalancebeam · 21/02/2024 20:01

If she starts in your meeting, remain icily polite and then go for constructive dismissal.

OppsUpsSide · 21/02/2024 20:14

i think you did the right thing, she sounds like one of my managers

Abitofalark · 21/02/2024 20:14

You did brilliantly, finding your courage and keeping your composure while stating your case, in a reasoned, clearly articulated and evidenced way. I'm applauding you and will be thinking of you and willing you on tomorrow.

Nothing to fear but fear itself. Stick to your course, not deviating from arguing your case factually and analytically as you've done. Your employer has a duty of care and to act reasonably. If she continues as she started, that way lies HR and ultimately perhaps a resignation and constructive dismissal claim to an employment tribunal. You are a highly skilled, experienced and conscientious employee who should be valued and appreciated, not ground down and picked apart.