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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Landlord being an arse

216 replies

landlordstress · 10/02/2024 16:48

Very long story as short as possible:

We have lived in our current home (privately rented) since April 2020. House is relatively old (1920s build, Victorian style), so lots of things have started to go wrong over the past few years. Landlord is really disinterested in any repairs that have arisen. We've had issues with the boiler (which eventually required full replacement), leaks from the bathroom into the kitchen, tiles randomly falling off in the bathroom and shattering, heavy doors randomly falling off their hinges (almost landing on my toddler and instead landed on my arm to prevent this). All repairs we've needed have generally required repeated requests to the landlord before any action has been taken. The boiler issue for example went on for around 4-5 months, breaking pretty much fortnightly in that time, before landlord eventually agreed to replace it and that was over the winter months too with a baby, so totally nightmare.

The worst problem however, has been a leak in the back porch area (which is an extension on the house), which we first brought to the landlord's attention in October 2020. I know this because I was pregnant with my now almost 3 year old at the time and was concerned about slipping on large pools of water that came through the roof into the house near the back door every time it rained. Landlord did nothing. He replied to requests to fix it with comments such as "it's only a problem when the rain is coming from a particular direction" and so on... promised to get certain treatments to try and address it, never did, etc.. just fobbing us off essentially for years.

It came to a head last year when I decided enough was enough and I was sick of almost slipping in large puddles of rain water every time it rained heavily. At this point it had gone for so long the plaster work was falling off in chunks as the rain came through into the back porch area. We were constantly sending photos and videos of this to the landlord, again, nothing done to repair. So I contacted the council in desperation. They were horrified on inspection and got in touch with him, giving him deadlines and timeframes to fix it etc.

We now have a timeframe for something being done, he's apparently told the council workmen are coming round on a date in a few weeks time to put up a scaffold. However today on the phone to my partner he stated that he didn't like that we "updated" the council every time there was an issue and it felt like "tit for tat". My partner is quite a passive person and didn't challenge this but I am FUMING at this comment.

How dare he suggest we are in a "tit for tat" game playing situation here? He has forced our hand by doing nothing about the problem for 3.5 years, and now we have someone advocating for us and giving him deadlines and consequences for not fixing the issue, he has the audacity to accuse us of playing a "tit for tat" game?!

For context this is not a cheap property, we pay £900 a month to live here. And the place isn't even watertight and hasn't been for 3.5 years. The roof where the leak is at the point of literally crumbling away. I worry the whole thing is going to collapse on my toddler's head. Since our tenancy began in April 2020 we have paid this man around 41k in rent. What the hell has he done with our money and why can't he use some of that to fix the bloody state of the place? Instead of calling my partner to imply we are doing something wrong by involving the council? I am SO angry.

AIBU to have involved the council for help?
AIBU to be fuming and to expect a watertight property for £900 a month?!!

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Crikeyalmighty · 10/02/2024 19:12

We once had a house in Canterbury where we had 2 bathrooms but one was in the large basement - at one point we were getting shit coming up in the bath through the plug hole. - this wasn't a cheap house - around £1000 20 years ago. Landlord owned over 40 houses and just didn't get it sorted- in the end after6 weeks we notified the council and landlord gave us notice the next week ( we had been there 3 years and were on 'rolling' - luckily we had our pick and rented a fab house for little more. I have a very dim view of 'some' landlords - he should have just accepted that 6 weeks was unacceptable and a health hazard- and got it sorted. They did gave a huge opinion of themselves though - we rented via same agent who also thought their behaviour was totally wrong- I would move asap OP!

Babyroobs · 10/02/2024 19:14

landlordstress · 10/02/2024 19:11

Starting to suspect some of these posters might be the landlord or his wife who recognise me.

So.... just in case, If either of you are reading this: FOR GOD SAKE SORT YOUR SHITTY HOUSE OUT!!! 40k in rent and STILL asking for a watertight house? Utter disgrace.

Half of mumsnet users seem to be landlords so it's possible !

landlordstress · 10/02/2024 19:17

ANiceCuppaTeaandBiscuit · 10/02/2024 19:10

Also a landlord, and your landlord’s behaviour is completely unacceptable. What we let is our former home, so quite emotionally attached, but it’s a responsibility to keep it in good condition so it can be as happy a home for any tenants as it was for us.

Believe it or not, this is also their former family home!

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landlordstress · 10/02/2024 19:17

@Babyroobs good! I hope they are reading it.

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landlordstress · 10/02/2024 19:19

@Startingagainandagain
We checked the deposit and it is protected, but he had an agent manage the vetting / initial move in process, then took over himself after we moved in. So I assume the agents took charge of protecting the deposit. I've resigned myself to never seeing that £800 again tbh. He'll find a reason to contest / keep that no doubt.

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dotdotdotdash · 10/02/2024 19:21

Yanbu! I would have given a tart response to his tit for tat comment, along the lines: we brought in the council to enforce our legal rights as tenants, having tried through fair means for years to get you to act promptly with repairs. We will continue to inform them until work is completed to a reasonable standard. Repeat... Of course you are reasonable. He would obviously prefer tenants who put up and shut up whilst the property deteriorates but that's because he is an irresponsible and negligent landlord! More power to you!

Crikeyalmighty · 10/02/2024 19:22

@landlordstress and this thread shows exactly what is wrong with our private rented sector - landlords treating decent tenants like this because they know at the moment they gave them over a barrel- landlords like us because we are late 50s and early 60s, no kids at home and rent lovely unfurnished family homes in nice areas. - but consequently whilst landlords can indeed be picky- we don't usually have tons of competition- so we are very picky about landlords too-several times I've nipped back to a house and asked current tenant what they thought of landlord without agent being there- all have been happy to tell me- twice it stopped me renting from poor landlords who didn't hold up their side of the deal

Crikeyalmighty · 10/02/2024 19:25

@landlordstress it isn't in a decent bit of Bristol is it? We had a good looking 20s house there that had terrible back porch leaking problems and a dodgy roof and it's was landlords former home too. We gave that one six months! It had issues with bathroom tiles too

landlordstress · 10/02/2024 19:31

@dotdotdotdash
Thank you. That is the exact response (or words to that effect) that I'd have given if it had been me on the call. However because my partner deals with him now since he called me "barking mad" and blocked me, unfortunately my partner is less assertive than me and doesn't challenge these things with the same energy and (controlled) anger that I would! When he told me after the call what he'd said I was fuming.

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landlordstress · 10/02/2024 19:32

@Crikeyalmighty no, not Bristol. But the issues sound very similar!

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MikeRafone · 10/02/2024 19:33

So op moves out of the dangerous rental, the landlord is then going to rent it out again ( as he can’t sell it) so what advice would the new tenant have when they find the problems? Move? But now they are stuck in a 12 month contract. Why shouldn’t people be able to have a habitable house with working boilers, damp free?

Crikeyalmighty · 10/02/2024 19:53

@landlordstress you totally have my sympathy- luckily we had done a 12 month let with a 6 month break clause - so we used the break clause. To be honest it was a lemon from the day we moved in- looked ok on the surface , lovely area, quite big , no obvious issues- Day we moved in went to open a window in lounge and the window virtually fell out ! 2 days later stormy weather and massive roof leak in back porch- guy that came to see it said 'oh I've been to this before, it's a right bodge job' - we had shocks off a power socket- found out they were renting it because 2 buyers had pulled out after survey - etc!! When people say'move' it's not always as simple- you need 5 weeks deposit plus a month rent before you get a penny back if your deposit, plus moving fees etc- that's if you can find somewhere suitable, not always easy . This is why people don't just 'move on'

App13 · 10/02/2024 20:11

Goalandgate · 10/02/2024 17:17

Can you withhold rent until things are repaired? You sound like decent people who want to live in a nice, safe home & where I live landlords would want to hang on to you. I also privately rent & sometimes it feels like the house is falling apart but my landlord is great, things are generally fixed as soon as they can & in turn anything minor that I can repair myself I do. I treat their property with respect & try to maintain it & in turn they repair things when necessary. Unsure on the legalities of withholding rent but I wouldn't hesitate to do this if necessary.

If they withhold rent ,he could evict under section 8 i belive so probably not best idea

caringcarer · 10/02/2024 20:26

landlordstress · 10/02/2024 18:25

Yes this is the licence he didn't have that he needs

Gas checks are as far as I know up to date. Electric not sure. Smoke detectors yes. Carbon monoxide detector, no, not when the council first got involved. They forced his hand with that too.

An electricity certificate lasts for 10 years, gas every year, CM should be placed near to the boiler and gas appliances like a cooker.

Bubble2024 · 10/02/2024 20:32

landlordstress · 10/02/2024 17:01

@Fallenangelofthenorth

For a property that meets our requirements in the area we need we are looking at £900-£1300 pcm. Many of what we've seen are at the top end of that budget, we've been waiting for something slightly lower to come up.

And therein lies the issue. The rent is cheap and therefore property not great. I would expect a rent increase if I were you.

caringcarer · 10/02/2024 20:36

Well I wouldn't let out a property I wouldn't live in myself. If all LL adopted this approach there would be less issues. Hence my tenants rarely leave. I get all mandatory checks done on time, an annual boiler service and PAT testing every 4 years, any maintenance and repairs done in a timely manner and still manage to turn a profit.

ANiceCuppaTeaandBiscuit · 10/02/2024 20:45

landlordstress · 10/02/2024 19:17

Believe it or not, this is also their former family home!

Christ - unbelievable! 😱

landlordstress · 10/02/2024 21:33

And therein lies the issue. The rent is cheap and therefore property not great. I would expect a rent increase if I were you.

What? The property is not "cheap", it's £900 a month Ffs. And the "issue" is the cowboy landlord who can't be arsed to maintain his property and fulfil his legal obligations as a landlord. A fucking rent increase?? To live in a house where rain literally pours down the internal walls and through the ceiling?! Fuck that.

Besides, he wants to hope we don't submit a claim for a Rent Repayment Order. He let out an unlicensed property to us. We could submit a claim to a tribunal for up to 12 months rent back.

https://england.shelter.org.uk/professionalresources/legal/housinggconditions/privatesectorrenforcement/rentrepaymentt_orders

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JellyfishandShells · 10/02/2024 21:57

Whether from laziness, obliviousness to his legal duty as a landlord or plain unpleasantness as a response to you reasonably requiring things to be fixed he is cutting off his nose to spite his face - those internal plumbing leaks and external rain leaks are causing damage to his property, his asset, which could end up with him paying a lot more to repair them at some point or affect valuation if he decides to sell up. What a fool.

Hope he does come to his senses, though spinning it out seems to be the pattern. Very best of luck finding a better place in your hoped for location.

SomeCatFromJapan · 10/02/2024 22:11

It seems idiotic to me that the landlord doesn't want to maintain his asset as well.

landlordstress · 10/02/2024 22:18

It gets better. Our gas safety certificate is also out of date 😬

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3pSweet · 10/02/2024 22:41

This all sounds so stressful OP - sorry you’re having to put up with this.

I can’t recall the details, but it might be worth asking the council officer if you might be eligible for any reimbursement of rent from your landlord. I believe it’s an application process to the court. The case I knew of in quite a similar situation meant that the tenants (there were 4) all received two years rent back from the landlord.

3pSweet · 10/02/2024 22:46

As for protecting your deposit, there are quite strict rules, deadlines and requirements beyond simply protecting the deposit. Might be worth double checking on that as well.

If you have evidence that your landlord hasn’t done correctly, and you paid deposit within last 6 years, you can claim up to 3x deposit. Very easy process.

SomeCatFromJapan · 10/02/2024 22:58

@landlordstress He'll need very good evidence to withhold any of your deposit through the protection scheme, don't mentally write that money off.

landlordstress · 10/02/2024 23:02

@3pSweet
Yeah from what I've read online we can submit a claim (a Rent Repayment Order request) for up to 12 months rent back, so at £900 a month that's a maximum of £10,800, for renting a property to us without the required licence. Lots of success stories online. I'll look into that on Monday and see if we have a case.

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