To think I don't owe this person a refund?

[JustlikeElllie]

Sold something on Vinted. An item of children's clothing. It cost around £25 new and I sold it for a few pounds. It was barely used so like new.

I sell a lot on there and I'm always over cautious about condition of items and haven't had any problems.

The person is complaining that it doesn't fit and suggesting it's been tumble dried. It 100% hasn't. I was everything on a cool short wash and air dry. They are after a refund but don't want to send the item back understandably because sure of postage.

In my opinion it wasn't a small fitting item or I'd have mentioned this in the listing.

I had this, a never worn dress which the buyer said had a hole in it. I said I'd refund if she returned it. This was followed by some nasty messages from her. I ended up refunding her-it was about £5 and I thought life is too short to quibble over that amount.
Still doesn't sit well that she ended up with a new fat face dress for free though!
Definitely put me off Vinted selling.

I had this on eBay with a size six cropped 1950s cardigan. The lady who bought it angrily messaged me saying it was too small and wouldn't fit her four year old granddaughter. I sent photos of me wearing the cardigan (a size six, 5'3" adult) to prove it wasn't child size. Eventually got it out of her that she is actually a size eight but often buys size six clothes because 'most of the time' they fit 🙄

Ironically I was selling the cardigan as I'd become a size 8 after having my son and it no longer fit me 😂

Of course they can't keep the item and get a refund.

Brands differ in their interpretation of sizes. Most are a bit bigger than the label says.

I sometimes sell (adult) clothes and include measurements across shoulders, chest, waist; and length of legs and arms, and advise buyers to compare to a garment that fits well.

Not much scope for a buyer to complain if it doesn't fit.

Did you sell it as new without tags or as very good? Because it wasn't new

YANBU

She can return it for a refund, at her cost, or sell it on if it doesn't fit her. Her problem, not yours.

It’s in Vinted’s rules that the buyer must return the item at their expense. I quoted this to the person that wanted to return an item to me, and I never heard from them again.

It was an Oliver Bonas jumper for £6, they complained it had holes in it - it was Crocheted so of course it did!

If they had any sense they’d just re-sell and make a profit. Ignore them.

No don't give her a refund. Ask her to take a picture with of the child with it on. She might be scamming you. She could sell it on.

If the item is as described in the listing I would tell her that she will have to return it at her own expense if she wants a refund. This is why I think twice about selling any unwanted items on the internet - people expect something for next to nothing and then get snotty if it doesn’t come up to their expections.

No don't refund! She's probably trying it on.

I sell on ebay and try to always add measurements (photographed with the tape measure).
The one time I had to refund someone was when I sold a new looking superdry Cross body bag for £6. The person had a shop and was trying to sell it on as new. Since then I've never described anything as 'like new'.

They are trying it on - no return no refund as others have said

I agree, no refund should be given.

I recently opened a Vinted account and sold everything I listed but I got stressed and closed it all down, because I heard people could ask for refunds and I can’t be bothered with that considering my items are all £5 or less.

I used to sell on eBay and have a 100% positive feedback rating even though I didn’t allow refunds or returns so it’s not that I’m selling bad stuff or anything but i just find it too stressful the idea of them sending it back when I’m just trying to clear out my house while getting a small return on the clothes I sell.

She's trying it on.

It'll auto complete soon enough.

I had similar happen to me. They guy claimed it was too small. I refused a return. He then decided to claim that it was a fake. Vinted upheld their claim and closed my account due to selling fakes (it 100% wasn't). I hope he fucking chokes on it.

I bought my daughter a few horse riding items from Vinted that were her size but we’re to small when I received them, I didn’t ask for a refund as that’s the chance you take when buying from a pre loved site 🤷‍♀️ tell them no 🙄

This is the problem with buying on line although I recall buying our granddaughter a coat from Monsoon. the next year up sizewise. When we sent it to her our daughter phoned to say it was like a straitjacket, far too small. When she returned it to the local branch they too were surprised at how poor a fit it was. When I ordered a raincoat from Seasalt I finished up with 3 sizes smaller than I'd ordered to get a reasonable fit.

I had this with someone claiming jeans were smaller than I’d said. They were listed as a size 14 and when I checked they were actually labelled as a 32”.

I checked on manufacturer website and because it showed that that did equate to a size 14 I raised it as a case. Vinted sided with me.

I think hold your ground if you know you’ve done nothing wrong. Sometimes things don’t fit and buyers need to accept that will be the case if you’re buying unseen.

I had to return a filthy broken item and pay for postage. Vinted wouldn’t do anything even though it wasn’t fit for sale. It was either lose £3 or lose £9.

This is my biggest bugbear with vinted - that someone can sell you something not as advertised, and you're still expected to pay the postage cost to return. Ebag is far better in this respect.

I don't think this is what's going on in the OP's case though- OP, if your item was as advertised, just ignore.

Just be civil and say that you are happy to refund per Vinted policy which is after the item is returned.
Be aware that she can keep it and leave bad feedback of course but that's the way these things roll.
I wouldn't refund without the return, if you want to refund the cost of the return then by all means do that. But the item has to be returned

Returns are the bane of clothing and shoe online sellers. You say you are an experienced and careful seller on Vinted, but with small sums in this type of situation, it can be more pain than its worth.
Online selling has some unique characteristics, in that unlike the high street the buyer can always just simply change their mind.

Typically an item has to be returned for a refund, unless otherwise agreed.

Take a look at the terms and conditions of Vinted, and it may answer a lot of your questions.

Basically if buyer and seller cannot agree then it can be escalated to the Vinted team (Customer Support) and they will adjudicate. Vinted has a Returns policy too.

Here are excerpts from the terms, relevant to your case which is item was Significantly Not As Described (SNAD) according to the buyer:

14. Buyer Protection
Purpose of Buyer Protection. Buyer Protection provides you with a refund policy if an Item is lost, damaged or significantly not as described. Customer Support will assist you during this process and follow our Refund Policy. Your payment will be held in Escrow until the Transaction is marked as completed. As a heads up, Buyer Protection is not an insurance or a legal protection service and is in addition to all other legal rights or guarantees you have. Buyer Protection is mandatorily applied for a fee and for each purchase made using the buying button.

Refund policy. You can claim for a refund for an Item if it’s:
· confirmed as lost or damaged during shipping,
· significantly not as described, which means there’s a significant difference between the Item you received and its description or photo on the Catalogue, such as a different size, colour, or severe damage (like stains, smells or holes), or the Item was missing from a bundle (SNAD), or
· a SNAD counterfeit.

If there are any issues with the Item. You must report the issue under our Buyer Protection policy to us by clicking the “I have an issue” button in your private message screen within 2 calendar days from our notice that the Item has been delivered or it seems lost (the Refund Request Period). This will suspend the Transaction and all money for it will continue to be held in Escrow until the issue is resolved. If you don’t report an issue to us within the Refund Request Period, the Transaction will automatically be marked as completed. ]
[ Handling a SNAD Item (except SNAD counterfeit Items). We suggest discussing with the Seller first to explain what issue you’re experiencing so you and the Seller can agree on a resolution you’re both happy with. But if you’re unable to reach a solution, you can escalate the issue to us. If you claim an Item is SNAD within the Refund Request Period, we’ll notify the Seller about this. The Seller can either:
· not require you to return the Item to them and grant your refund, or
· require you to return the Item to them within 5 business days in order to receive a refund. You’re responsible for return shipping costs unless agreed otherwise with the Seller, and we’ll notify the Seller once they should have received the Item or if it appears to be lost. From the time we notify the Seller, they’ll have 2 days to confirm they have the Item and everything is ok (at which point you’ll receive your refund) or report an issue (in which case your money will still be kept safe in Escrow until the issue is resolved). If the Buyer purchased Items as part of a bundle:
o

o The Buyer will have to return all of the Items in the bundle (applicable until April 2024); or
o The Buyer can return only the SNAD Item(s) out of the bundle (applicable from April 2024).
If the Seller doesn’t take one of the above actions within 14 days of you reporting the issue, or if you or the Seller report an issue to us at any point during this process, Customer Support will make the final decision on whether an Item is SNAD.

Its pretty straight forward for both parties. Good luck.

I've had a couple of issues with buyers on Vinted like this - I didn't issue a refund in either case.

One buyer claimed a brand new, with tags, stickers etc was actually worn and washed as the item 'smelled of washing powder'. The only explanation I had was it had been in my wardrobe, hung amongst freshly laundered clothes for so long.

2nd one - lady bought a size 18 dress and then wanted a refund as I hadn't told her "it was more like a 12/14" - I've never been a 14 for years and certainly wouldn't fit into a size 14 dress myself! Tags were an 18. Vinted sided with me and she removed her horrendous feedback she left me.

If they aren't prepared to return the item (at their own expense), then they aren't entitled to a refund.

They're trying to con you..

It’s a scam. I had the same and they said they’d only return if if I sent a label for free returns or gave them extra. Mine had a Next tag on it saying size 10 which they claimed was not a size 10.
eBay sided with them so I wrote it off and they kept the item.
I don’t sell anything now that can’t be collected as it’s not worth the row.

Is the postage that expensive?

I'm very much in the no return/no refund camp,

But if as a gesture of goodwill you offer to split the return postage 50-50 if she provides a receipt.... it might get the whole thing off your plate and provide a reasonable answer to any bad reviews.

But it sounds a bit like she's trying it on and wants to keep the garment, or can't be bothered to return and just wants a refund. You'd soon find out.

not read the whole thread but this is why i dont bother with selling on vinted