I think I'm describing this behaviour accurately by saying victim mentality, but I might be wrong.
Basically, whenever anyone tries to have a difficult conversation with my mother, or she does something to upset someone and they call her on it, she will cry (fair enough, I know that's not always controllable) but the infuriating thing is that she will apologise in such an overly dramatic way to garner sympathy.
So, using a made up scenario as an example: she says she will meet me at a restaurant at 1pm. She arrives at 2pm. I say, in a mildly annoyed voice but not shouting, "mum, you're an hour late, what happened? I've been sat here like a lemon."
She would burst in to tears and wail "why are you shouting at me? I'm sorry I'm such a useless terrible person and everyone hates me because I'm such a horrible human" etc etc. So I then have to comfort her and reassure her and she's neatly sidestepped being accountable for her behaviour.
It makes it impossible to discuss anything important with her because she always turns the dynamic around to her needing me (or whoever she's with) to reassure her. The drama triangle thing rings a bell, like any instance where she could be seen as the wrongdoer switches round to her being the victim.
Anyone have any experience of this dynamic and know how to respond in a more useful way? Also, feel free to share any of your personal experiences of this mindfuckery behaviour. Misery loves company, as they say.