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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To have emailed the attendance officer!

131 replies

SummerDays2020 · 26/01/2024 22:39

Today my DD had an ASD assessment and she was diagnosed with Autism. She was in school before the appointment and again after even though she was tired and upset because I thought I better send her back in because of her attendance. She has been at this school since a few weeks before Christmas and has had 5 days off. 3 for a heavy cold with a fever in her second week and 2 as she had D&V last week. She has severe anxiety and struggles every morning with the transition to school but apart from when she was ill she's gone in every day. She was in every day this week.

I got home from picking her up from school and checked my emails. I had an email from the attendance officer. Telling me that she may not authorise absences without medical evidence. All sorts of nonsense about 'support' and a 'plan' which amounted to - DD must have 97% attendance over the next 6 weeks and the threat about not authorising absences. Oh and she also reminded me that term time holidays can only be authorised in exceptional circumstances! I've not asked for a term time holiday!!

It honestly made me so angry. Every morning is a battle. It is so hard, I sometimes have to literally prize her fingers off me. She tries so hard and does so well, but instead of a well done we get this! It was just the kick in the teeth I didn't need today.

I replied that sending me this on the day of her assessment was nicely timed. I told her how hard it is for DD and me but I've got her in every morning except when she was unwell. I told her it was her choice not to authorise absence but as a nurse I knew how irresponsible it would be of me to send her in with a fever or D&V and equally how irresponsible to take her to the GP in these circumstances for 'medical evidence'. I also said I could see nothing about support or a plan only a threat and although I have worked very happily with school staff to support my DD I would not be threatened.

I wouldn't have minded if she'd emailed to see if she could support us. But it was just judgement and certainty not an email that encourages me to want to work with her on Dd's attendance!

OP posts:
SummerDays2020 · 30/01/2024 07:15

AcridAndStanLee · 27/01/2024 17:25

Interesting. My DD is also in year 7 and I got this same email this week. She has missed a number of sessions but that doesn't match the days off she has had. I emailed asking when they have it documented as her being off as she has medical appointments for wellbeing and I was told these don't count but her numbers suggest they do.

They said if she misses more I'll be invited to a meeting. I emailed asking questions saying feel free to call me on or I'm happy to pop in when suits and no response which has pissed me off even more. If it's important enough to send an email, it's important enough to respond to me.

How annoying! As you say, you're trying to engage. Surely, that should be encouraged!

OP posts:
SummerDays2020 · 30/01/2024 07:19

Update When I took DD into school yesterday her HOY came down and asked to have a word. Basically, he apologised about the email and said he wasn't happy about the wording. He told me he realises the figures are skewed and he knows I do my best to get my DD into school. He said he really wants to continue working together as we have been. So a good result!

OP posts:
SummerDays2020 · 30/01/2024 07:21

DrCoconut · 28/01/2024 00:12

The attendance police actually turned up at our house unannounced a couple of weeks ago. DS has had a nasty chest infection and really needed to be home. In fact they nearly made him late for the GP appointment that I managed to get for him. Prior to this he hadn't been off all this school year and no lates either so he's not someone with form for absence. I can't help wondering if these visits use some kind of profiling - single mum/SEN involved/scuzzy postcode = target you, married to a dr/NT kids/live in a posh area = carry on as you are.

I think they do, yes.

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SummerDays2020 · 30/01/2024 07:26

HalloumiGeller · 28/01/2024 08:59

With respect, that person is doing their job.

I am shocked at how low the attendance rates for kids at school has dropped since covid, it's concerning and I don't understand why tbh.

Her email caught you on a bad day, so I'd honestly just let it go. As for the holiday thing, so? She was just reminding you (as she will with other parents of low attendance kids) so again, I wouldn't take this personally.

I understand that, but I feel they could do it in a way not to get parents back up.

As for attendance and COVID, I think part of it is DC with Long Covid as there is little support. My DD is still on the waiting list 2 years on!

I didn't need reminding - it's made blatantly clear on a regular basis as it is. Just because my DD has been ill it doesn't mean I'm now planning a term time holiday!

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SummerDays2020 · 30/01/2024 07:27

Poudretteite · 28/01/2024 09:11

Well done. That sounds like a perfect email.
We recently got a letter from our head warning of flu and Covid circulating - and in the same letter telling parents not to keep their kids off for a cough and fever and just to give Calpol in the morning!!
I DGAF about school attendance quotas, I won't be sending my kids to school ill to impede their recovery and put other children at risk just so the school can tick a box.
A fellow school mum had hers off with flu for five days and called in every day, but school still reported them to SS and she ha a social worker come to her door!! It's outrageous.

Wow, really? Sounds crazy!

OP posts:
SummerDays2020 · 30/01/2024 07:29

BlackeyedSusan · 28/01/2024 09:19

It'll be the standard letter... But it still really hurts when you are doing your best to get your kid in school and support them with their disability.

We're expecting one soon. Surprised we have not had one yet already this term. I have significant evidence that I have been working really hard to get them in school so that should help.

It does hurt, doesn't it?

That's good you have evidence!

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SummerDays2020 · 30/01/2024 07:31

FuckinghellthatsUnbelievable · 28/01/2024 09:27

Attendance does drive me bonkers. DS was often sent home for being sick. Then the school would like him off for 48 hours but because he is sick so often, they’d like him in every day but then call to have him collected and moan that he should have been off for 48 hours. There is no joined up/ individual child thinking.

The Gp thinks he has excess stomach acid so he takes medication which has helped but not eliminated the problem.

Oh my goodness, that would drive me insane!!

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SummerDays2020 · 30/01/2024 07:34

Fallenangelofthenorth · 28/01/2024 09:30

Exactly! I would expect grown adults who describe themselves as professionals to have enough about themselves to use their fucking words rather than parrot government policy mindlessly.

I've had similar with my daughter who has a heart condition so I understand your frustration @SummerDays2020. I've even had the school nurse tell my daughter that heart palpitations and dizziness were "normal for her" and to go back to lessons. I had to send a copy of the letter from my daughter's cardiologist disagreeing with this. I shouldn't have had to though. How on earth can someone responsible for the welfare of children possibly think a heart rate of 235 bpm is absolutely fine? So frustrating the complete lack of any critical thinking. As highlighted by the above post "duh it's the government's fault, blame them, I'm only following orders"!

That doesn't sound good atall! 235? Your poor DD.

OP posts:
Scarletttulips · 30/01/2024 07:40

The way schools are going and the rate school staff are leaving to fill corporate jobs for more money and less hours (and less abuse) something will have to give.

Parents will be up in arms at 4 days weeks, or shortened hours are whatever they decide.

So frustrating the complete lack of any critical thinking. As highlighted by the above post "duh it's the government's fault, blame them, I'm only following orders"!

Or just doing their job as dictated to by the government.

Just like you ‘do your job’

Mohur · 30/01/2024 08:01

SummerDays2020 · 30/01/2024 07:19

Update When I took DD into school yesterday her HOY came down and asked to have a word. Basically, he apologised about the email and said he wasn't happy about the wording. He told me he realises the figures are skewed and he knows I do my best to get my DD into school. He said he really wants to continue working together as we have been. So a good result!

Well done OP and well done HoY.

This demonstrates why it's always worth responding to demeaning or upsetting correpondence in respect of SEND/disability issues. Not only has the school recognised the unreasonable correspondence as a threat to good home/school relations and has repaired the relationship with OP, but it's a pretty good bet they have clocked the need to avoid sending similar to other SEND families.

Jennybeans401 · 30/01/2024 08:06

It's total nonsense from the government but a good school would handle this better. Surely someone can see how your dd is struggling and show some empathy? They might have to send the letter but they should speak to you and explain it. Awful the way schools are behaving now.

SummerDays2020 · 30/01/2024 09:31

cansu · 29/01/2024 19:00

How would she know that though? The attendance person is hardly likely to know that you had been to this appointment and been told this.

From speaking to her HOY? Yes, she wouldn't have known she was diagnosed but she could of known it was a possibility and to maybe send an email on a different day!

OP posts:
SummerDays2020 · 30/01/2024 09:35

cansu · 29/01/2024 19:02

It is also interesting that you say you appealed fir this school because your dd gets good support. You then chose to send a snippy email to someone doing her job.

Yes, I did my up most to get DD into the school which suggests I'm an engaged parent. So why send me a snippy email? My email was much more reasonable and polite than hers! Yes, she's doing her job, which I assume is to increase attendance. So alienating engaged parents is hardly doing your job well. I don't think her 'doing her job' means I can't challenge her email. At the end of the day my job as a parent is to have my Dd's back - which I did.

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SummerDays2020 · 30/01/2024 09:40

Scarletttulips · 29/01/2024 19:20

Behind your email is someone doing a minimum paid job, who send a standard email to all absent students parents.

They work in an office - they are not their to offer support - there are other staff members who’s job it is to offer support. Why have a dog at the wrong person? Why not seek the support you need?

Why be upset over a standard letter? You’ve been in the school system at least 7 years and you khow it works.

Well down one the email? You haven’t made any difference to anyone long term - maybe focuse on positive change and join a SEN group to further the cause?

It wasn't a standard email so clearly she is able to amend it and the HOY said as much.

If they are not there to offer support why did she talk of support and putting a plan into place. Her role definitely is to support. She sent the email so obviously I will reply to her! And I am seeking support - that's the life of an ASD parent!!

Yes, I know how it works which is why I know that email was unreasonable. I never had threats from her Primary.

I have made difference long term for my DD.

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SummerDays2020 · 30/01/2024 09:41

Mohur · 29/01/2024 19:31

These sort of letters may well constitute discrimination arising from disability under the Equality Act. Disabled people and their families do not have to put up with demeaning, upsetting and potentially unlawful behaviour just because other people don't understand their obligations. Schools are publically funded institutions and need to get this stuff right, including by training their staff who have an interface with the public.

Exactly. I find it bizarre that someone would not want to have their DC's back, in whatever way they think is best.

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daylightnightlight · 30/01/2024 09:42

I had the same with my son during Covid when they had to be off school for 10 days following a positive test. I emailed and called them. I was so cross.

SummerDays2020 · 30/01/2024 09:43

Abbimae · 29/01/2024 19:40

They are just doing their job. There is prob an attendance officer reading this thinking ffsake

And I'm just doing my job as a parent. There are also plenty of parents thinking FFS and if attendance officers reflected on that maybe they'd be able to do their job better.

OP posts:
SummerDays2020 · 30/01/2024 09:47

Scarletttulips · 30/01/2024 07:40

The way schools are going and the rate school staff are leaving to fill corporate jobs for more money and less hours (and less abuse) something will have to give.

Parents will be up in arms at 4 days weeks, or shortened hours are whatever they decide.

So frustrating the complete lack of any critical thinking. As highlighted by the above post "duh it's the government's fault, blame them, I'm only following orders"!

Or just doing their job as dictated to by the government.

Just like you ‘do your job’

No abuse here.

The government does not dictate schools threaten parents. Not all attendance officers do this. Surely there should be an expectation they do their job well and follow DoE guidance?

OP posts:
SummerDays2020 · 30/01/2024 09:50

Mohur · 30/01/2024 08:01

Well done OP and well done HoY.

This demonstrates why it's always worth responding to demeaning or upsetting correpondence in respect of SEND/disability issues. Not only has the school recognised the unreasonable correspondence as a threat to good home/school relations and has repaired the relationship with OP, but it's a pretty good bet they have clocked the need to avoid sending similar to other SEND families.

Yes, I agree. It is always ok to respond as long as done reasonably and politely. And it has given a chance for myself and the school to chat about it and move on, which I'm very happy about.

OP posts:
gamerchick · 30/01/2024 09:57

SummerDays2020 · 26/01/2024 23:22

I know! I felt like asking should I come and drop her off at the sick room next time she's got D&V and if she'll look after her for the day!

I asked that once. Their reply was to take them to school for their mark and they would send them home if they deemed it necessary.

I didnt have the patience for attendance officers though. I just ignored them and did what I'd always done when my kids were ill.

delphi13 · 30/01/2024 10:04

HalloumiGeller · 28/01/2024 08:59

With respect, that person is doing their job.

I am shocked at how low the attendance rates for kids at school has dropped since covid, it's concerning and I don't understand why tbh.

Her email caught you on a bad day, so I'd honestly just let it go. As for the holiday thing, so? She was just reminding you (as she will with other parents of low attendance kids) so again, I wouldn't take this personally.

I think a good chunk of additional absence is down to untreated (due to government cuts) mental health conditions and SEN children not getting the appropriate support (due to government cuts). It really doesn't take much to see how we can improve absence rates but the government would rather blame parents than taking responsibility for the appalling lack of funds for children's education and health.

SummerDays2020 · 30/01/2024 10:21

Jennybeans401 · 30/01/2024 08:06

It's total nonsense from the government but a good school would handle this better. Surely someone can see how your dd is struggling and show some empathy? They might have to send the letter but they should speak to you and explain it. Awful the way schools are behaving now.

Yes, I believe it could be handled better as it was at DD's Primary. Hopefully they will figure that out.

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SummerDays2020 · 30/01/2024 10:23

daylightnightlight · 30/01/2024 09:42

I had the same with my son during Covid when they had to be off school for 10 days following a positive test. I emailed and called them. I was so cross.

That's annoying because it makes no sense!

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SummerDays2020 · 30/01/2024 10:27

gamerchick · 30/01/2024 09:57

I asked that once. Their reply was to take them to school for their mark and they would send them home if they deemed it necessary.

I didnt have the patience for attendance officers though. I just ignored them and did what I'd always done when my kids were ill.

How is dragging an ill DC out to school in the DC's best interests? And how is it in the staff and pupil's best interests to have an ill DC brought in to spread their virus around?

You often see staff complaining that parents bring their DC in when they are ill, but you often seem to have the attendance officer telling parents to do just that!

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SummerDays2020 · 30/01/2024 10:31

delphi13 · 30/01/2024 10:04

I think a good chunk of additional absence is down to untreated (due to government cuts) mental health conditions and SEN children not getting the appropriate support (due to government cuts). It really doesn't take much to see how we can improve absence rates but the government would rather blame parents than taking responsibility for the appalling lack of funds for children's education and health.

Absolutely! The causes of absence need to be dealt with. Alienating the parents is never going to work. I mean at the extreme end sending a parent to prison? How is that going to help them get their DC to school? They can't actually do anything from behind bars! I know it is rare for that to happen but ideologically it makes no sense.

OP posts: