I attend a yoga class where you pay in advance for a term.
If you can't make a class because you're ill or whatever, you can't get a refund, it's just tough. This I think is totally fair enough because it's not the teacher's fault you're ill and they'd lose money on the gym room (they don't work directly for the gym as you book separately) if everyone cancelled and they refunded.
However.
It's turned out that if the yoga teacher himself cancels, you don't get a refund either! He cancelled last term because he was ill, and he cancelled one last week because he had childcare issues. Last time he said he'd just give us some money off this term's sessions, and he's said the same this time. But I think this policy is really unfair and I don't actually want to book with him again.
He's pointed me to his terms and conditions when I said I wanted a refund, and to be fair that's what it says, no refund, just a class credit. But this seems really unfair when I didn't want him to cancel, I would have liked to have gone to the class!
AIBU to think he should refund us if he cancels? Both times it's been very last minute as well.