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Original poster

Rejected return

32 replies

Lucky2shoes · 20/12/2023 17:11

I bought a coat for ds for Christmas and decided on another I briefly took the jacket out of the packaging then repacked and returned it but have had a message today saying refund rejected as its been worn and is in a unsuitable condition now I know shops don't even have to refund if you simply change your mind but the jacket was barely touched.
What would you do in this situation.

OP posts:
Edinburghguy · 20/12/2023 17:14

Try Money Saving Expert for advice on your consumer rights with this.

dementedpixie · 20/12/2023 17:16

I have heard of this happening with a particular retailer but can't remember which one it was. Who were you returning it to? Sounds ridiculous to me

Marwoodsbigbreak · 20/12/2023 17:16

Did you order it online and how did you pay for it?

dementedpixie · 20/12/2023 17:17

Was it bought instore on online?
Did it have labels on it?

Original poster
Lucky2shoes · 20/12/2023 17:20

It was bought online I think it had labels but I can't quite remember 😞

OP posts:
velvetoptions · 20/12/2023 17:20

what shop?

Original poster
Lucky2shoes · 20/12/2023 17:21

Paid on credit card

OP posts:
Original poster
Lucky2shoes · 20/12/2023 17:21

Asos

OP posts:
Original poster
Lucky2shoes · 20/12/2023 17:22

It was meant for Christmas but I didn't think my son would like the material

OP posts:
Original poster
Lucky2shoes · 20/12/2023 17:22

I've used Asos for years and never experienced this

OP posts:
mrsbyers · 20/12/2023 17:24

Have they sent back the coat ? Seems odd you can’t remember if it had tags as would have been very recent ?

Gt86 · 20/12/2023 17:25

Do a chargeback on your card

00100001 · 20/12/2023 17:26

Tell them they must have the wrong item, because the one you sent was perfect.

Ask them for a photo.

Original poster
Lucky2shoes · 20/12/2023 17:30

00100001 · 20/12/2023 17:26

Tell them they must have the wrong item, because the one you sent was perfect.

Ask them for a photo.

They sent the catalogue picture of what they've rejected which I'd the correct jacket but not the actual one I received

OP posts:
Original poster
Lucky2shoes · 20/12/2023 17:31

I've told them I need proof of what this so called wear is

OP posts:
queenofallqueens · 20/12/2023 17:39

Zara did this to me, and they said there was remnants of perfume on the jacket. All I did was try it on!

GrazingSheep · 20/12/2023 17:46

Did you return within the specified timeframe?

Original poster
Lucky2shoes · 20/12/2023 18:02

GrazingSheep · 20/12/2023 17:46

Did you return within the specified timeframe?

Yes day after

OP posts:
Namerequired · 20/12/2023 18:06

I thought online had different rules about returns including changing your mind. Sure you can’t know what something really looks like, sizes etc online. I would definitely be complaining.

dementedpixie · 20/12/2023 18:07

I've just read Trustpilot reviews and looks like it's common for them to try and keep your money. Try a chargeback through your credit card after trying again to get your refund

Ihaterhymingrabbit · 20/12/2023 18:09

hmmm did you take the tags off or get any marks on the coat?

Never had this issue with ASOS and I order loads, I’ve even sent back worn clothes where the quality has diminished after one wear and they’ve refunded. Could be an error!

nancy75 · 20/12/2023 18:10

I’ve sent millions of things back to asos & they’ve always been great - very poor of them.
mid you returned the day after it was received how would it have been worn? Different if it’s a party dress but people don’t just wear a coat once! Get in to their customer service dept

GrazingSheep · 20/12/2023 18:33

Did you take the tags off?

dementedpixie · 20/12/2023 18:37

Their fb page seems to have people complaining about non delivery, lack of refunds and poor customer service

stillavid · 20/12/2023 18:40

I knew this would be ASOS as have read of this happening a lot with them recently. I think they are in trouble and would be very wary of ordering anything from them in future to be honest.