Air bnb owner ott or do we deserve to be chucked out?

[Pilloh]

We were forced out of our house due to a water leak in the house. The insurance company said we had to move out due to the severity of the work.

A bit of a nightmare for us as we have a large dog. He’s been called a wonderfully mannered dog by a qualified behaviourist outside the house who really doesn’t care about people/other dogs. But he is a breed used for guarding and therefore very barky at home (we have a command that gets him to be quiet but it doesn’t stop the impulse to bark initially). Not to make excuses, we were working on this with the behaviourist pre-pandemic but our progress stalled so we just manage the situation. Ie we have gates all around our house/garden, don’t allow strangers and the dog to meet inside the house (he’s totally fine with people when they are not on “his” property). Our house is basically Fort Knox and only DH and I are here so it’s all pretty easy to manage.

We told the air bnb owner that please tell the cleaner not to enter house or garden without telling us as dog will run up and bark at strangers. He agreed. We explained the situation and he said he understood.

Yesterday pm, cleaner comes into the garden when I was playing footy - she was fetching something from shed. Dog ran towards her and barked. I gave the recall command which worked initially but then my dog ran back to cleaner and barked. It’s no doubt intimidating. After 20 ish secs dog was in the house and I apologised. Recall is not full proof hence why we never rely on it. We would never have found an Airbnb where we were not assured we would be informed of any person entering the property.

Owner has messaged now saying the cleaner won’t return whilst we are here and that means we have to leave as the owner is not ok with the house not being maintenanced.

Cleaner has visited 4 times without incident as the right procedures were followed.

Who is being unreasonable?

oh i see what you mean.

Perhaps

but she doesn’t say or infer that

apologies op for missing your reference to ivf

I’d Imagine that following a complaint from the cleaner, the air bnb owner felt they could no longer guarantee the safety of his employee on the property. Op has said they take the dog out when the cleaner is due but what would happen if they returned early for some reason? The owner doesn’t know op from Adam. He’s only got her say so that they’d remove the dog for the cleaner. If they didn’t, for any reason, he’d be putting his employee in harms way. He’s now been told by his employee that the dog appears out of control so he has a duty of care to her. Op remaining there with the dog is too much of a risk, so op gets the boot. Totally understandable, although a pain for op.

I loathe barky / out of control dogs, especially ones with bad recall, BUT here the dog was in its home (albeit rented), and you had an agreement that no one would enter the property without warning, and the cleaner simply marches into a property that has a guard dog?! She was lucky not to get bitten. Cleaner was an idiot or hasn’t been properly briefed by the landlord, and the landlord was unreasonable (and possibly in breach of contract??) in telling you to go. What should have happened was that you both negotiated a time when the regular cleans would happen and you take the dog for a walk during that time. You should also have had temporary signs up saying “WARNING: LOOSE GUARD DOG - DO NOT ENTER”

@GettinChillyHereFFS you say "allowing a dog to exhibit its natural behaviours is one of the 5 freedoms", and I agree. But also : there is a reason why in some places dogs are not admitted (except for guide dogs etc.). A lot of people are terrified of - especially reactive - dogs. I suppose the cleaner is. And I also think she was asked by the owner to perform certain chores, thinking it was fine as she didn't need to enter the house, only the shed! I think the best sollition for the OP would have been to just plainly rent a basic appartment or bungalow for the duration of their constructionworks. No housekeeping, but no discussion about the dog either.

The cleaner knows there is a dog there.
She knows thats why shes been asked to give notice before arriving.
She walked past a gate with a sign on it without calling out if its ok to open the gate.
Its not rocket science to think a dog that is staying in the house might be in the garden. Or is it?
Either way, she shouldn't just be walking into the back garden (or house) while the property is occupied.
Its against AB&B rules to walk in without permission from the guest.
She knew the property is occupied and that the resident has a big dog.

I think the best solution is she knocks on the front door and waits to be told she can enter, as per AB&B rules and common decency.

Why wouldn't she knock on the front door?

@GettinChillyHereFFS Maybe she (wrongly) assumed the dog would be in the house so decided to pop in the shed via the garden gate. I underdtand, she should've made sort-of an arrangement prior to arriving. But I can imagine too she was in a hurry, trying to do as much of her work in the alloted time. Maybe she doesn't get payed for the extra time of knocking/ringing at the front door, waiting for the dog to be corralled, then proceeding through to the garden to pick up an item in the shed? Again, I understand that's what the OP expects, but from the point of view of working people I think OP should have rented a private property with no interference at all.

Its against air B&B rules to enter one of their properties without express permission from the guest staying there

It doesn't matter how busy you are, you can't just walk into someone's private space.

The property and OP renting it isn't there to facilitate an income for the cleaner. The cleaner is there to provide a service in support of the OP's stay. The cleaner is support staff here, not the star of the show.

@GettinChillyHereFFS oh but you are absolutely right, the cleaner is "only" the support staff for the OP. But in this case the owner chose the support staff over the customer and ended the contract. The discussion is nót about what happened, but how reasonable the owner was in making just that choice, that decision. In other words, was he right to decide that what happened was enough to overrule previous arrangements. I have a feeling there is more to this question than we know, maybe there was more than one complaint about the dog (neighbours maybe?) or dammage done to the property? And yes, I wonder what a judge would say if this was to become a formal claim 🤔

They'd find the cleaner in the wrong for breaching Air B&B rules.

Dunno why people have pets who are like this. how restricting to life. I've hated dogs ever since our neighbour's one used to be at your ankles every morning on the way to school (now 30 yrs ago). if you have a dog, keep them away from people who do not want them anywhere near them. just plain ignorance from some dog owners. poor cleaner

Goodness, imagine a person living life differently to you.

Ordinarily my life is not restricted but enriched by dog. We can go to pubs, cafes and all sorts with dog with no issues. In fact he’s quite easy going and can deviate from his daily routine without incident.

Had a lovely long dog walk yesterday with dog, had a cocker spaniel and chihuahua not be very nice to him and he was a perfect gentleman. Got told well done by the group the Chihuahua belonged to. Ignored all the kids on bikes too.