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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Air bnb owner ott or do we deserve to be chucked out?

711 replies

Pilloh · 12/11/2023 19:25

We were forced out of our house due to a water leak in the house. The insurance company said we had to move out due to the severity of the work.

A bit of a nightmare for us as we have a large dog. He’s been called a wonderfully mannered dog by a qualified behaviourist outside the house who really doesn’t care about people/other dogs. But he is a breed used for guarding and therefore very barky at home (we have a command that gets him to be quiet but it doesn’t stop the impulse to bark initially). Not to make excuses, we were working on this with the behaviourist pre-pandemic but our progress stalled so we just manage the situation. Ie we have gates all around our house/garden, don’t allow strangers and the dog to meet inside the house (he’s totally fine with people when they are not on “his” property). Our house is basically Fort Knox and only DH and I are here so it’s all pretty easy to manage.

We told the air bnb owner that please tell the cleaner not to enter house or garden without telling us as dog will run up and bark at strangers. He agreed. We explained the situation and he said he understood.

Yesterday pm, cleaner comes into the garden when I was playing footy - she was fetching something from shed. Dog ran towards her and barked. I gave the recall command which worked initially but then my dog ran back to cleaner and barked. It’s no doubt intimidating. After 20 ish secs dog was in the house and I apologised. Recall is not full proof hence why we never rely on it. We would never have found an Airbnb where we were not assured we would be informed of any person entering the property.

Owner has messaged now saying the cleaner won’t return whilst we are here and that means we have to leave as the owner is not ok with the house not being maintenanced.

Cleaner has visited 4 times without incident as the right procedures were followed.

Who is being unreasonable?

OP posts:
Thread gallery
7
GuessItsANameChange · 14/11/2023 22:28

stichguru · 14/11/2023 22:14

You are both ok here. You were completely up front about your dog's behaviour. You've done nothing wrong. The air B&B owner thought that she'd be able to work with you being there, and then when it happened, realised that it meant she would have to spend loads of time and energy arranging how normal visitors (maintenance people/delivery people etc) would access the property, and realised that some of them would be weary of the dog. This meant it would make it much more hassle and could put people off serving the property for her. You did right, she did right. I can see why it's annoying, but all the time you chose to have an untrained dog, then you chose to risk being turned away because it's a bother to people, because it's very ok for people to do that, especially when you've got the dog on their private property.

Your post overlooks that every Air BnB owner is required to give prior notice when they or their staff intend to access the rental. The owner should be doing this for all customers (it was just of added importance here).

GreigeO · 14/11/2023 22:30

He’s been called a wonderfully mannered dog by a qualified behaviourist outside the house

"Not my words Carol, the words of 'What Car Magazine'!" Grin

Booksdebbieo · 14/11/2023 22:37

I do feel for you. I have a reactive rescue dog and despite everything it's a struggle at times especially people coming to the house. U are in a very stressful situation having to up sticks after your house flooded. Your dog will have picked up on this too and being in a different setting will increase the dogs anxieties too. I had to move into temp housing recently wen I was between houses. I found it very difficult having to apologise for the dog a lot. I put the dog on a long lead in the end away from the path or access to the gate etc to provide confidence to anyone who may come close - when I was with him playing outside.
Since I have moved I take him to doggy day care a few days a week and that has really helped his anxieties. I've also asked anyone who plans to come close to ring me wen they are close to the boundary, I then put the dogs lead on and I take him out of the other door walk around to meet the other person, chat for couple of mins then they walk by the side of me as I walk towards the house. That's also helping.

Re the airbnb it's their house and they can change the rules as and wen they like so u cannot do anything about that other than find somewhere else. you cannot dig your heels in or anything. When u book an alternative arrange for cleaning or access to the property on a specific day each week and go out for the day. I know u tried similar as in let me know wen etc but u will need to be specific. Good luck

Jumpingthruhoops · 14/11/2023 22:40

[The dog] was minding his own business on his own property.

But that's just it, it wasn't the dog's OWN property.
Someone else OWNS the property, which already came with a cleaner!
A cleaner who is now too scared to do her job because of a 'large, untrained dog'.

In order to protect his staff (and arguably his insurance!), the actual OWNER of the property has made the right decision to ask the OP to move on.

Hope this incident has highlighted the necessity of giving her dog the behavioural support it needs. For both their sakes.

Dinglewoop · 14/11/2023 22:42

Jumpingthruhoops · 14/11/2023 22:27

Trespassing on peoples private property is a recipe for disaster.

Just as it is allowing an untrained, large dog to stay at an Air BnB! The landlord realised it was indeed a 'recipe for disaster' and acted accordingly.

As is agreeing for a reactive dog to stay at your property but not ensuring staff follow agreed and standard protocol to keep all parties safe.

sprigatito · 14/11/2023 22:49

Your dog has badly frightened the cleaner, she's upset and doesn't feel safe to do her job while your dog is there. The owner would be an arsehole NOT to ask you to leave.

I know you thought you had it covered with the warnings etc, but it wasn't reasonable to expect to be able to manage a large, poorly-trained dog in an AirBnB. He needs to go into kennels and you need to make training a priority.

Jumpingthruhoops · 14/11/2023 22:54

Caerulea · 14/11/2023 21:56

There wasn't a victim!

Why is this thread getting more & more rabid? Even by mn anti-dog standards this is next level

Those of us siding with the landlord and the cleaner aren't 'anti-dog'.

On the contrary... We know this dog's volatile behaviour is almost solely down to it not having been properly trained. And we're frankly sick of dogs (like the XL Bully, for example) being demonised because of the actions (or indeed inactions!) of their owners.

Dinglewoop · 14/11/2023 23:04

Jumpingthruhoops · 14/11/2023 22:54

Those of us siding with the landlord and the cleaner aren't 'anti-dog'.

On the contrary... We know this dog's volatile behaviour is almost solely down to it not having been properly trained. And we're frankly sick of dogs (like the XL Bully, for example) being demonised because of the actions (or indeed inactions!) of their owners.

I really don't understand your perspective if you're siding with owner/ cleaner.

Owner agreed to accommodate a reactive dog. Agreed to give notice of visitors which is actually standard Airbnb protocol anyway and then broke this agreement. At the very least it's an invasion of privacy? Then owner kicks out OP when her reactive dog is reactive which they had prior warning of.

Jumpingthruhoops · 14/11/2023 23:06

As is agreeing for a reactive dog to stay at your property but not ensuring staff follow agreed and standard protocol to keep all parties safe.

That's literally the comment you just made, and which I responded to. Are we just gonna keep going backwards and forwards?

And isn't that exactly what's happened? The landlord realised he'd made an error of judgement in letting someone stay with a 'reactive' dog and has taken steps to keep ALL parties safe:
Himself: So he can't be accused of negligence
The cleaner: So she can do her job without fear
OP: So she can action support for her dog
The dog: So that it no longer feels threatened by strangers that he could encounter at anytime.

So the landlord's decision to tell OP to move on is best for everyone.

Jumpingthruhoops · 14/11/2023 23:07

Dinglewoop · 14/11/2023 23:04

I really don't understand your perspective if you're siding with owner/ cleaner.

Owner agreed to accommodate a reactive dog. Agreed to give notice of visitors which is actually standard Airbnb protocol anyway and then broke this agreement. At the very least it's an invasion of privacy? Then owner kicks out OP when her reactive dog is reactive which they had prior warning of.

And you won't understand it because you have tunnel vision.

I've said all I need to say.

Dinglewoop · 14/11/2023 23:12

Jumpingthruhoops · 14/11/2023 23:06

As is agreeing for a reactive dog to stay at your property but not ensuring staff follow agreed and standard protocol to keep all parties safe.

That's literally the comment you just made, and which I responded to. Are we just gonna keep going backwards and forwards?

And isn't that exactly what's happened? The landlord realised he'd made an error of judgement in letting someone stay with a 'reactive' dog and has taken steps to keep ALL parties safe:
Himself: So he can't be accused of negligence
The cleaner: So she can do her job without fear
OP: So she can action support for her dog
The dog: So that it no longer feels threatened by strangers that he could encounter at anytime.

So the landlord's decision to tell OP to move on is best for everyone.

If I was the owner I would feel like I made an error in judgement agreeing to have a reactive dog to stay but that I had made a commitment to the OP and that I was the one at fault. Therefore I would let OP stay, make sure the cleaner didn't lose money but also not have to clean house if they didn't feel safe and moving forward not have this sort of booking again. Telling OP to move on isn't really best for them as it leaves them scrambling for accommodation at short notice.

Caerulea · 14/11/2023 23:18

Jumpingthruhoops · 14/11/2023 22:54

Those of us siding with the landlord and the cleaner aren't 'anti-dog'.

On the contrary... We know this dog's volatile behaviour is almost solely down to it not having been properly trained. And we're frankly sick of dogs (like the XL Bully, for example) being demonised because of the actions (or indeed inactions!) of their owners.

I'm afraid you don't know anything about the dog at all, none of us do as we aren't the owner, vet or trainer. We don't know the breed & we don't know exactly what happened.

We DO know there's no bite history, training has been undertaken, paused due to covid (which would have set back most of the reactivity training) & then fallen to the wayside due to ill heath. We also know MULTIPLE measures were put in place in both choice of Airbnb & explicit instructions with landlord regards visits to the house. We also know the reactivity is condition specific, not general.

We know this agreement was not adhered to.

We know the cleaner wasn't bitten & we can safely assume she was freaked out by the dog.

You are making a bunch of assumptions on top of all that to conclude the dog is dangerous & the owner irresponsible because you want to be mad about it. You may not be anti-dog but you appear to be 'break the dog till it fits in this perfect mould'. Which to me isn't too dissimilar.

I say again - this thread is wild & many of the replies are unhinged & lacking in any empathy whatsoever. It's shameful.

maratara · 14/11/2023 23:28

EtiennePalmiere · 14/11/2023 05:16

My guess is Alsatian, and that the neighbors were complaining about barking or the owner was worried the dog was a liability - he might be responsible if the dog injured someone on his property, so used the cleaner incident as an excuse to get rid of you.

Irrelevant, but they haven't been called Alsatians for years. GSD - stands for German Shepherd Dog. That's what they are a shepherd. SO they will protect their family by barking at intruders. I don't understand how people don't get this. If you found a stranger in the backyard of your property - even if it was a rental - would you just potter on. No , you'd yell. "WTF are you doing in my garden?" Which is exactly what the dog was doing.
So simply solved with a single text "I'm on my way to clean". WHich is apparently the air bnb rules anyway. Dog or no dog. The cleaner or the owner fucked up by not advising they were otw. Dog barked. Cleaner left. SHeesh it isn't hard.

BohemondofAntioch · 14/11/2023 23:55

Sourdog, maybe?

GettinChillyHereFFS · 14/11/2023 23:58

stichguru · 14/11/2023 22:14

You are both ok here. You were completely up front about your dog's behaviour. You've done nothing wrong. The air B&B owner thought that she'd be able to work with you being there, and then when it happened, realised that it meant she would have to spend loads of time and energy arranging how normal visitors (maintenance people/delivery people etc) would access the property, and realised that some of them would be weary of the dog. This meant it would make it much more hassle and could put people off serving the property for her. You did right, she did right. I can see why it's annoying, but all the time you chose to have an untrained dog, then you chose to risk being turned away because it's a bother to people, because it's very ok for people to do that, especially when you've got the dog on their private property.

If the property is occupied, the owner would have to do all that to arrange convenient times acceptable to the customer, because its against ab&b's rules to just waltz in the property unannounced.

GettinChillyHereFFS · 15/11/2023 00:01

Caerulea · 14/11/2023 23:18

I'm afraid you don't know anything about the dog at all, none of us do as we aren't the owner, vet or trainer. We don't know the breed & we don't know exactly what happened.

We DO know there's no bite history, training has been undertaken, paused due to covid (which would have set back most of the reactivity training) & then fallen to the wayside due to ill heath. We also know MULTIPLE measures were put in place in both choice of Airbnb & explicit instructions with landlord regards visits to the house. We also know the reactivity is condition specific, not general.

We know this agreement was not adhered to.

We know the cleaner wasn't bitten & we can safely assume she was freaked out by the dog.

You are making a bunch of assumptions on top of all that to conclude the dog is dangerous & the owner irresponsible because you want to be mad about it. You may not be anti-dog but you appear to be 'break the dog till it fits in this perfect mould'. Which to me isn't too dissimilar.

I say again - this thread is wild & many of the replies are unhinged & lacking in any empathy whatsoever. It's shameful.

It's very shameful, especially since allowing a dog to exhibit its natural behaviours is one of the 5 freedoms.

GettinChillyHereFFS · 15/11/2023 00:01

Caerulea · 14/11/2023 23:18

I'm afraid you don't know anything about the dog at all, none of us do as we aren't the owner, vet or trainer. We don't know the breed & we don't know exactly what happened.

We DO know there's no bite history, training has been undertaken, paused due to covid (which would have set back most of the reactivity training) & then fallen to the wayside due to ill heath. We also know MULTIPLE measures were put in place in both choice of Airbnb & explicit instructions with landlord regards visits to the house. We also know the reactivity is condition specific, not general.

We know this agreement was not adhered to.

We know the cleaner wasn't bitten & we can safely assume she was freaked out by the dog.

You are making a bunch of assumptions on top of all that to conclude the dog is dangerous & the owner irresponsible because you want to be mad about it. You may not be anti-dog but you appear to be 'break the dog till it fits in this perfect mould'. Which to me isn't too dissimilar.

I say again - this thread is wild & many of the replies are unhinged & lacking in any empathy whatsoever. It's shameful.

It's very shameful, especially since allowing a dog to exhibit its natural behaviours is one of the 5 freedoms.

Pleasestopurbs · 15/11/2023 00:07

The cleaner needs to grow up. Dogs are allowed in this country if she doesn't like it she can P off

ImNotReallySpartacus · 15/11/2023 07:34

Busephalus · 12/11/2023 21:01

Why choose to own a reactive dog and then complain about the problems said dog causes

This. You could get rid of the dog until your housing situation is resolved, and if you still want a dog, look for one that isn't so darn much trouble.

Afteropening · 15/11/2023 07:54

do you have children op?

Dinglewoop · 15/11/2023 08:32

Afteropening · 15/11/2023 07:54

do you have children op?

Why would you ask this? OP has already said IVF failed and they have mental health difficulties.

Dinglewoop · 15/11/2023 08:35

ImNotReallySpartacus · 15/11/2023 07:34

This. You could get rid of the dog until your housing situation is resolved, and if you still want a dog, look for one that isn't so darn much trouble.

Just what we need - another dog in the overflowing animal shelters instead of in a loving home. Good for you OP that you're not giving up on your reactive dog.

Afteropening · 15/11/2023 08:36

i missed the ivf fail, and i’m sorry

but what does mental health difficulties have to do with anything? loads of people with mental health difficulties have children

i was curious re children simply because of logistics and having friends over etc with a dog like this

Dinglewoop · 15/11/2023 08:39

Afteropening · 15/11/2023 08:36

i missed the ivf fail, and i’m sorry

but what does mental health difficulties have to do with anything? loads of people with mental health difficulties have children

i was curious re children simply because of logistics and having friends over etc with a dog like this

I was taking it from OP's comments that the mental health difficulties resulted from the fertility issues so thought your post might be triggering.

Afteropening · 15/11/2023 08:40

i don’t believe the failure of IVF is linked with mental health difficulties

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