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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Air bnb owner ott or do we deserve to be chucked out?

711 replies

Pilloh · 12/11/2023 19:25

We were forced out of our house due to a water leak in the house. The insurance company said we had to move out due to the severity of the work.

A bit of a nightmare for us as we have a large dog. He’s been called a wonderfully mannered dog by a qualified behaviourist outside the house who really doesn’t care about people/other dogs. But he is a breed used for guarding and therefore very barky at home (we have a command that gets him to be quiet but it doesn’t stop the impulse to bark initially). Not to make excuses, we were working on this with the behaviourist pre-pandemic but our progress stalled so we just manage the situation. Ie we have gates all around our house/garden, don’t allow strangers and the dog to meet inside the house (he’s totally fine with people when they are not on “his” property). Our house is basically Fort Knox and only DH and I are here so it’s all pretty easy to manage.

We told the air bnb owner that please tell the cleaner not to enter house or garden without telling us as dog will run up and bark at strangers. He agreed. We explained the situation and he said he understood.

Yesterday pm, cleaner comes into the garden when I was playing footy - she was fetching something from shed. Dog ran towards her and barked. I gave the recall command which worked initially but then my dog ran back to cleaner and barked. It’s no doubt intimidating. After 20 ish secs dog was in the house and I apologised. Recall is not full proof hence why we never rely on it. We would never have found an Airbnb where we were not assured we would be informed of any person entering the property.

Owner has messaged now saying the cleaner won’t return whilst we are here and that means we have to leave as the owner is not ok with the house not being maintenanced.

Cleaner has visited 4 times without incident as the right procedures were followed.

Who is being unreasonable?

OP posts:
Thread gallery
7
Afteropening · 14/11/2023 05:40

EtiennePalmiere · 14/11/2023 05:16

My guess is Alsatian, and that the neighbors were complaining about barking or the owner was worried the dog was a liability - he might be responsible if the dog injured someone on his property, so used the cleaner incident as an excuse to get rid of you.

This

Namemchangeforthispostonly101 · 14/11/2023 05:47

This reply has been withdrawn

The OP has privacy concerns, so we've agreed to take this down now.

Mothership4two · 14/11/2023 05:59

Sounds like a communication breakdown. Owner agreed but cleaner may not have been that happy about it (or aware?). Cleaner got a fright and has probably said they aren't going back - owner is between a rock and a hard place, so asks you to leave. Cleaner shouldn't have gone onto the property without warning though especially knowing about dog.

You'll get a fair few "frothy" comments on here as post is about a dog!

Glad it's all sorted OP and good luck in your new place.

Abbimae · 14/11/2023 06:10

So you have an aggressive dog that needs to be put down before it hurts someone?

CeilingWacks · 14/11/2023 06:18

I wouldn't take it too personally. The cleaner obviously had a bad fright and didn't like the idea of always having to be careful in case the dog was home. Also, it sounds like she maybe needed ad hoc access to the shed, and couldn't be doing with texting every single time?

Lots of dogs bark and jump - it's not ideal, but I wouldn't beat yourself up about it.

MidnightOnceMore · 14/11/2023 06:21

Pilloh · 12/11/2023 19:28

Owner was aware of how dog reacts to strangers.

Knowing it might happen and it having actually happened are very different.

Ultimately the AirBnB owner is free to end the rental if they feel they have a cause.

You could offer to take the dog out for the period the cleaner is in the house.

Askingforafriend101 · 14/11/2023 06:22

You seem to not fully grasp what it is you are saying about the dog... its always he does x BUT ....
You can't make excuses for the dog.
Most unsettling and this is exactly how people get bitten and dogs get put down.
You really need to work on dogs behaviour and training and get to point where he is not head of.the house!

MidnightOnceMore · 14/11/2023 06:23

I agree the issue is the dog is untrained, so displays threatening behaviour.

chrimmy · 14/11/2023 06:23

YANBU

chrimmy · 14/11/2023 06:31

OP I'm feeling sorry for you on this thread. I'm with you. You told the owner the situation and made it very clear so this was not on you. It'd be different if you didn't mention it at all!
You've clearly trained your dog as shown in the evidence you've attached which you really shouldn't have to do to strangers who don't know the situation and accuse you of neglecting your dog etc.
Dogs are territorial. It could be a Pomeranian and they'd more than likely bark when a stranger is at their home or where their owner is - that's just dogs.
You're also within your right to have whatever breed you like!
I'm sorry that you've been hounded, but that's just Mumsnet. Lots of people who thrive off of trying to trip people up and call them out - pathetic really!

LadyPenelope68 · 14/11/2023 06:56

AirBnB owner totally correct and you are in the wrong. Owner wants their property cleaned and maintained, your dog doesn’t allow that, you are in the wrong. Dog sounds dangerous, you can’t control it, get it trained properly or rehome with someone who can train it.

Firebug007 · 14/11/2023 06:57

DoktorPeppa · 12/11/2023 19:28

The cleaner has a right to feel safe at their place of work, which they obviously don't. They shouldn't have to make prior arrangements to move around

I'm with the airbnb owner on this

Don't be ridiculous, plenty of people work in unsafe environments that's why there are processes in place to stop people getting hurt. She didn't follow the rules so it's the cleaners own fault. If she was an electrician I bet she'd follow the bloody safety rules 🤷‍♀️

Greenberg2 · 14/11/2023 06:57

The owner was wrong to not remind the cleaner if they knew the cleaner was coming that day.

The cleaner was wrong not to notify the owner that they were coming that day if that's what happened.

You are not wrong to value your dog given the difficult experiences you have had.

However, the owner is not wrong to ask you to leave because they are running a business. They have a legal obligation to protect people who work for them. You actually told the owner that your dog might bite. If there is an outside chance that they would be found liable if the cleaner got bitten, I can understand why they would ask you to leave.

I can also understand why this is so distressing for you and I feel sorry on your behalf, you've clearly been pushed beyond your endurance. I would therefore rather than seek validation on Mumsnet or stifle your feelings with medications to try and seek actual support to resolve your trauma and depression. Get some therapy including something like EMDR or maybe equine therapy for trauma. I wonder whether your distress also acts as a trigger for your dog because the dog will inevitably want to protect you if you are anxious about strangers/acquaintances coming round.

Cosyblankets · 14/11/2023 07:22

Concannon88 · 14/11/2023 00:13

You say the dog is fine when people arent at "his" property, but this isn't his property. It's an air b and b and the owner has the right to have cleaners come in. Train your dog properly and dont make this other peoples problem or fault.

But the owner accepted that the cleaner would need notice.
If the owner was not happy with this they shouldn't have taken the money.
That is the point of the thread.

Cosyblankets · 14/11/2023 07:28

LadyPenelope68 · 14/11/2023 06:56

AirBnB owner totally correct and you are in the wrong. Owner wants their property cleaned and maintained, your dog doesn’t allow that, you are in the wrong. Dog sounds dangerous, you can’t control it, get it trained properly or rehome with someone who can train it.

Owner could have had their home cleaned and maintained if the OP had been made aware someone was going to empty the property so she could take the dog out. It's right there in the OP that this is what they agreed to.

OP......... our dog is a nightmare with strangers so can you let us know when the cleaner is coming please so we can take the dog out then everyone is happy?
Owner ...no problem.
Owner.... our cleaner entered the property without letting you know and your dog was a nightmare just like you said so you'll have to leave.

ellyeth · 14/11/2023 07:31

I think it is unfair because the OP informed the owner about the situation and the owner agreed to it.

Megirlan123 · 14/11/2023 07:35

Not sure why you bothered coming on here asking for opinions when you just continue to argue your point.

You are acting very entitled. Presumably the cleaner was very scared of the dog. That is NOT OK.
You cannot exercise proper control of your large and potentially aggressive dog. Again not ok.

While you made arrangements regarding the access human error is a thing.

The owner has a duty of care to his cleaner.

You clearly think you and your dog should be prioritised over someone else’s safety. Ridiculous.

Overcooker · 14/11/2023 07:36

Mothership4two · 14/11/2023 05:59

Sounds like a communication breakdown. Owner agreed but cleaner may not have been that happy about it (or aware?). Cleaner got a fright and has probably said they aren't going back - owner is between a rock and a hard place, so asks you to leave. Cleaner shouldn't have gone onto the property without warning though especially knowing about dog.

You'll get a fair few "frothy" comments on here as post is about a dog!

Glad it's all sorted OP and good luck in your new place.

OP confirmed that the cleaner was aware and had given the required advance notice on the previous 4 occasions. I guess this time she didn’t bother (maybe assuming the dog wouldn’t be in the garden) or forgot.

Lavenderflower · 14/11/2023 07:46

I think your dog is the problem.

LookItsMeAgain · 14/11/2023 07:53

I've read all of your posts @Pilloh but have't read every post in the thread. You opened the thread saying you were being kicked out because of a water leak but I cannot see any other reference to it in your posts. I don't think you're being kicked out because of a water leak, I think you're being told to leave an AirBnB because your dog (irrespective of the breed) doesn't have good recall and you need to invest in your pet so that you can train it to behave around strangers. You'll need to do it sooner rather than later because you are likely to be asked to move on again and again if you don't.

gnarlynarwhal · 14/11/2023 07:58

Is the dog a Doberman by any chance? They are pretty big and I can see how one of those bounding up to someone and barking could be intimidating. You made the choice to own a dog like that, but don’t expect everyone else to like it. Why wasn’t the dog on a lead?

Abra1t · 14/11/2023 08:04

LookItsMeAgain · 14/11/2023 07:53

I've read all of your posts @Pilloh but have't read every post in the thread. You opened the thread saying you were being kicked out because of a water leak but I cannot see any other reference to it in your posts. I don't think you're being kicked out because of a water leak, I think you're being told to leave an AirBnB because your dog (irrespective of the breed) doesn't have good recall and you need to invest in your pet so that you can train it to behave around strangers. You'll need to do it sooner rather than later because you are likely to be asked to move on again and again if you don't.

They were forced out of their own house because of the leak.
They then moved into an Airbnb.
They are moving out of the Airbnb because of the dog incident.

Mothership4two · 14/11/2023 08:05

Why wasn’t the dog on a lead?

They were in their own garden at the time @gnarlynarwhal

Cosyblankets · 14/11/2023 08:12

LookItsMeAgain · 14/11/2023 07:53

I've read all of your posts @Pilloh but have't read every post in the thread. You opened the thread saying you were being kicked out because of a water leak but I cannot see any other reference to it in your posts. I don't think you're being kicked out because of a water leak, I think you're being told to leave an AirBnB because your dog (irrespective of the breed) doesn't have good recall and you need to invest in your pet so that you can train it to behave around strangers. You'll need to do it sooner rather than later because you are likely to be asked to move on again and again if you don't.

The airbnb is temporary while they fix the leak damage at home

Mothership4two · 14/11/2023 08:14

I wondered whether it was the owner texting them before the cleaner's scheduled visit @Overcooker but have read it properly and can see that the cleaner texted them. I've put my reading glasses back on! Dog or no I would expect someone accessing my garden unexpectedly to let me know, especially if they had a dog and extra especially in a situation where that dog usually has to be taken out to avoid them. Like you say probably forgot or assumed dog would be inside.

Bit mean of them as it had been working OK up until that point.