Meet the Other Phone. Child-safe in minutes.

Meet the Other Phone.
Child-safe in minutes.

Buy now

Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Air bnb owner ott or do we deserve to be chucked out?

711 replies

Pilloh · 12/11/2023 19:25

We were forced out of our house due to a water leak in the house. The insurance company said we had to move out due to the severity of the work.

A bit of a nightmare for us as we have a large dog. He’s been called a wonderfully mannered dog by a qualified behaviourist outside the house who really doesn’t care about people/other dogs. But he is a breed used for guarding and therefore very barky at home (we have a command that gets him to be quiet but it doesn’t stop the impulse to bark initially). Not to make excuses, we were working on this with the behaviourist pre-pandemic but our progress stalled so we just manage the situation. Ie we have gates all around our house/garden, don’t allow strangers and the dog to meet inside the house (he’s totally fine with people when they are not on “his” property). Our house is basically Fort Knox and only DH and I are here so it’s all pretty easy to manage.

We told the air bnb owner that please tell the cleaner not to enter house or garden without telling us as dog will run up and bark at strangers. He agreed. We explained the situation and he said he understood.

Yesterday pm, cleaner comes into the garden when I was playing footy - she was fetching something from shed. Dog ran towards her and barked. I gave the recall command which worked initially but then my dog ran back to cleaner and barked. It’s no doubt intimidating. After 20 ish secs dog was in the house and I apologised. Recall is not full proof hence why we never rely on it. We would never have found an Airbnb where we were not assured we would be informed of any person entering the property.

Owner has messaged now saying the cleaner won’t return whilst we are here and that means we have to leave as the owner is not ok with the house not being maintenanced.

Cleaner has visited 4 times without incident as the right procedures were followed.

Who is being unreasonable?

OP posts:
Thread gallery
7
mydogisthebest · 13/11/2023 11:38

MuckyPlucky · 13/11/2023 10:44

Mystifies me why people actively choose to own a breed pet which requires so much faffing / accommodating / compromising (the need to know exactly when a visitor might approach, the need for bonkers levels of gates & fences, having to take pet out on a walk to fit round a visitor, narrowing down accommodation options etc )….

Is life not complicated & busy enough without having life choices, accommodation and free time dominated by your choice of pet breed?! 🤷🏼‍♀️ Sounds stifling and restrictive to me, but I appreciate its different strokes for different folks.

Mystifies me more why people actively choose to bring children into their lives who, on the whole, cause far more problems, grief, stress etc than dogs.

I don't have bonkers levels of gates and fences but I do have a high fence with a locked gate on my back garden. I didn't have a locked gate when I moved here 5 years ago but as as several of my neighbours, a couple of scrap men and a water meter reader thought it perfectly fine and normal to just come into the back garden and up to the back door with no notice I put a lock on. I was more concerned about my dogs getting out than one of them being bitten.

Not sure why so many northerners use back doors when we all have a perfectly fine front door..

My dogs bark if someone is at the front door. If it is someone they know as soon as I open the door they are ok. If it is a stranger then if I want them to come into my house I just have to introduce them.

Occasionally if someone is coming to do some work in the house (which is very rare) I or DH will often take the dogs out as it is just easier and we realise not everyone likes dogs.

It doesn't take loads of time to be a responsible dog owner and they are worth the time it does take. Again, children take up far more free time

melj1213 · 13/11/2023 11:40

mydogisthebest · 13/11/2023 11:30

Nothing bad will happen if the cleaner uses her brain and lets them know when she is going to clean. She is rude and stupid

Not only that but this wasn't even the regular agreed cleaning visit, this was an unannounced drop in where they were collecting something from the shed without informing the OP that they would be coming by.

That is unacceptable, dog or no dog - you don't just walk into someone else's private space without at least knocking.

mydogisthebest · 13/11/2023 11:41

Afteropening · 13/11/2023 11:36

I really like the sound of this neighbour

She respects her cleaner, listens to her, and advocates for her

Do you mean the Airbnb owner? Respecting the cleaner when the cleaner just turns up at a property where people are staying and thereby invading their privacy? She doesn't deserve any respect. She is a rude idiot

mydogisthebest · 13/11/2023 11:42

melj1213 · 13/11/2023 11:40

Not only that but this wasn't even the regular agreed cleaning visit, this was an unannounced drop in where they were collecting something from the shed without informing the OP that they would be coming by.

That is unacceptable, dog or no dog - you don't just walk into someone else's private space without at least knocking.

Exactly and how on earth do so many posters think it is ok? They must also be rude idiots

Caerulea · 13/11/2023 11:42

MuckyPlucky · 13/11/2023 11:31

I had indeed read all of the OP’s posts.

Like the OP, I’m aware of the limitations on my mental health (severe mental illness here), time, and space….hence why I don’t have a very large, barky, bitey dog which I’m unable to train properly.

I owe my life to my pet, who’s often seen me through long periods of severe suicidal depression & hospitalisation….. as a result my pet is a cat.

And OPs is her dog. If you fully grasp the concept I'm not sure why you can't afford her the same understanding. You have a cat & that's fab, someone else might have a snake or a goat that provides the same 'service' to them. It makes me very sad to think you saw her post about him being a lifeline & still chose to sneer & judge without any empathy whatsoever.

GwenGhost · 13/11/2023 11:42

OP I actually think you sound like a very responsible dog owner. You know your dog is intimidating and potentially dangerous and are doing what you can to prevent that ´potential’ ever being tested. So much more reassuring than owners of big scary dogs who just say ´oh he’s a sweetheart really’.
No one is being unreasonable here. The air bnb owner has just decided the arrangement is no longer working for him because his cleaner got terrified trying to do her job. It doesn’t really matter whether he forgot to call the cleaner or she forgot to call you or what. He’s not willing to accept the risk anymore. He might also want to avoid guests staying longer than a month or so and this is a good reason to end the arrangement.

MsBea · 13/11/2023 12:09

Pilloh · 12/11/2023 22:08

Dogs are not disposable objects.

Neither are the animals you are responsible for having killed merely to feed your dangerous dog.

Bet you aren't feeding it a plant-based diet.

Not all dogs should live. You are taking a massive risk owning a dangerous dog, not just your own life, but neighbours.

TeslaTwat · 13/11/2023 12:17

@MsBea are you on glue?

MuckyPlucky · 13/11/2023 12:21

Caerulea · 13/11/2023 11:42

And OPs is her dog. If you fully grasp the concept I'm not sure why you can't afford her the same understanding. You have a cat & that's fab, someone else might have a snake or a goat that provides the same 'service' to them. It makes me very sad to think you saw her post about him being a lifeline & still chose to sneer & judge without any empathy whatsoever.

I didn’t sneer & judge. If you read my original post I clearly say “different strokes for different folks” and “I get that we’re all different”.

But yeah, because I share a different point to the OP I’m “sneering & judging”. 🤔 …touchè!

NormaLouiseBates · 13/11/2023 12:22

@MsBea what the hell are you talking about? The dog isn't dangerous. It's reactive. There is a big difference.

Dogs are carnivores btw, they need a meat based diet. You're welcome.

MuckyPlucky · 13/11/2023 12:30

Caerulea · 13/11/2023 11:42

And OPs is her dog. If you fully grasp the concept I'm not sure why you can't afford her the same understanding. You have a cat & that's fab, someone else might have a snake or a goat that provides the same 'service' to them. It makes me very sad to think you saw her post about him being a lifeline & still chose to sneer & judge without any empathy whatsoever.

You missed my point. I was saying that pets are often lifelines…. I don’t judge that. But we all bear responsibility for selecting the appropriate type of lifeline to match our resources / time / energy / health / environment.

My lifeline could be a much-loved elephant but if I didn’t have the headspace / time / room to train it, it would spell problems in my life. ….as per the OP’s current difficulty.
The OP says herself she’s been off the ball in terms of training it - and understandably - but therefore have a different pet.

OneTC · 13/11/2023 12:30

Airbnb owner is clearly at fault but can obviously kick you out for whatever reason they want regardless of how wrong they are.

People just jumping on you because dogs bad grrr MN batshittery

carddino · 13/11/2023 12:30

Op sorry if I have missed it, long thread.

Have you picked up phone and spoken to landlord.

Sorry about yesterday, shouldn't have happened, cleaner was meant to stick to routine, give notice whatever.

Won't happen again.

Whatever my thoughts on it being a dog, you took the property on the basis notice would be given.

It wasn't.

Swop dog for

I work for x and need complete silence, told landlord cleaner times had to be pre approved. Cleaner walked in when I was arranging world peace and discussing sensitive highly confidential documents

5128gap · 13/11/2023 12:43

Well, you said you'd never have chosen a place that couldn't meet your requirements regarding the dog, and it seems this one can't. So surely you'd rather move on? However I don't rate your chances of getting on better elsewhere.
Your dog situation is challenging to say the least and doesn't make you an ideal renter or neighbour. I think you'll have a tough time getting other people to even accept you in their properties, never mind abide by your instructions on pain of being terrorised by the dog.
If it were me I'd be giving some thought to controlling the dog that didn't require no one ever to come on to the property, like keeping him on a lead when outside for example; as it's nigh on impossible to be assured no one will ever come onto the grounds of a temporary rented property.

Afteropening · 13/11/2023 12:45

mydogisthebest · 13/11/2023 11:41

Do you mean the Airbnb owner? Respecting the cleaner when the cleaner just turns up at a property where people are staying and thereby invading their privacy? She doesn't deserve any respect. She is a rude idiot

She doesn’t deserve “any respect”

good grief

Afteropening · 13/11/2023 12:46

The owner is advocating for her employee

and I respect that

Pilloh · 13/11/2023 12:50

We have found another Airbnb. I explained the situation - cleaner coming in unannounced and dogs poor but inevitable response. I have asked for cleaners number to explain the situation.

OP posts:
Pilloh · 13/11/2023 12:51

We are being partially refunded

OP posts:
Abra1t · 13/11/2023 12:51

Pilloh · 13/11/2023 12:50

We have found another Airbnb. I explained the situation - cleaner coming in unannounced and dogs poor but inevitable response. I have asked for cleaners number to explain the situation.

Best of luck. I hope you settle in quickly and are back in your own house soon.

GwenGhost · 13/11/2023 13:01

Well done on finding somewhere new so quickly. And of course you were due your refund for the time not used as it’s the owner changing his mind and not you. It would have been completely unacceptable for the owner to refuse you a refund.
I really wouldn’t call the cleaner. Maybe a written message is easier. She just needs an apology + the explanation that the system you’d agreed with the owner fell through. And written in a way that doesn’t require a reply. Calling her is likely to result in her screaming at you and saying your dog should be put down. I’m scared of barking dogs and it’s how I would feel after a situation like she found herself in. The fear turns to fury as soon as the danger is gone. Saying anything to her that could be interpreted as blaming her will be antagonistic to say the least, which will just upset you too.
Again, I don’t think you’ve done anything wrong but I don’t think the cleaner necessarily did either. Somewhere along the line their was a communication failure.

TeslaTwat · 13/11/2023 13:07

Pilloh · 13/11/2023 12:51

We are being partially refunded

I wouldn't accept less than the actual cost per day that you're unable to use the property. You are having to move because the cleaner has not respected your privacy or the rules put in place.

Glad you've found somewhere else and you are a great dog owner!

mydogisthebest · 13/11/2023 13:17

Afteropening · 13/11/2023 12:45

She doesn’t deserve “any respect”

good grief

No she doesn't deserve respect when she thinks it is ok to barge in unannounced. If you had a cleaner would you be ok with that? You would never be able to do exactly what you wanted in your home because your cleaner may suddenly stroll in with no warning.

mydogisthebest · 13/11/2023 13:17

Afteropening · 13/11/2023 12:46

The owner is advocating for her employee

and I respect that

Even though the employee is totally in the wrong?

margotrose · 13/11/2023 13:17

I think you've had a really hard time here OP.

The owner agreed to follow a certain set of "rules" and then decided not to bother - that's completely unacceptable. You sound lovely and like an excellent dog owner - I hope the new AirBnB is a much better match.

Rhombus79 · 13/11/2023 13:18

spillyo · 13/11/2023 07:18

You have a large, aggressive dog that you can't control, and the rest of the population needs to just work around this?

They've got to know your 'protocols' and adhere to them perfectly, or they could get maimed or killed. Right.

Dramatic much? The dog was barking, not attacking to main or kill as you put it.

Also, the owner could have said no in the beginning if he didn't like it.

And it's not that difficult to say, the cleaner comes every Friday between 9 and 12 - so put some clothes on and take the dog out. Don't pretend that you would have been happy with a cleaner dropping by unannounced.