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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Air bnb owner ott or do we deserve to be chucked out?

711 replies

Pilloh · 12/11/2023 19:25

We were forced out of our house due to a water leak in the house. The insurance company said we had to move out due to the severity of the work.

A bit of a nightmare for us as we have a large dog. He’s been called a wonderfully mannered dog by a qualified behaviourist outside the house who really doesn’t care about people/other dogs. But he is a breed used for guarding and therefore very barky at home (we have a command that gets him to be quiet but it doesn’t stop the impulse to bark initially). Not to make excuses, we were working on this with the behaviourist pre-pandemic but our progress stalled so we just manage the situation. Ie we have gates all around our house/garden, don’t allow strangers and the dog to meet inside the house (he’s totally fine with people when they are not on “his” property). Our house is basically Fort Knox and only DH and I are here so it’s all pretty easy to manage.

We told the air bnb owner that please tell the cleaner not to enter house or garden without telling us as dog will run up and bark at strangers. He agreed. We explained the situation and he said he understood.

Yesterday pm, cleaner comes into the garden when I was playing footy - she was fetching something from shed. Dog ran towards her and barked. I gave the recall command which worked initially but then my dog ran back to cleaner and barked. It’s no doubt intimidating. After 20 ish secs dog was in the house and I apologised. Recall is not full proof hence why we never rely on it. We would never have found an Airbnb where we were not assured we would be informed of any person entering the property.

Owner has messaged now saying the cleaner won’t return whilst we are here and that means we have to leave as the owner is not ok with the house not being maintenanced.

Cleaner has visited 4 times without incident as the right procedures were followed.

Who is being unreasonable?

OP posts:
Thread gallery
7
Hippobot · 12/11/2023 23:24

Dinglewoop · 12/11/2023 23:23

As you've stopped replying I take it you have finally grasped your misunderstanding and will take your apology as implied

Nope, no apology. No misunderstanding.

Dinglewoop · 12/11/2023 23:27

Hippobot · 12/11/2023 23:24

Nope, no apology. No misunderstanding.

That's ok, it's hard to admit when you've made a mistake sometimes. Much like the Airbnb owner.

Caerulea · 12/11/2023 23:27

Dinglewoop · 12/11/2023 23:20

So I now get that dogs aren't people but surely lions are still people 🤔

I think we're okay on the lion thing. Where do I go check up on my crocodile though?

Hippobot · 12/11/2023 23:30

Dinglewoop · 12/11/2023 23:27

That's ok, it's hard to admit when you've made a mistake sometimes. Much like the Airbnb owner.

Yes, I can clearly see you are struggling to admit your mistakes and apologise but I already sussed that's the type of person you are so I forgive you. Sleep well. 😘

Hippobot · 12/11/2023 23:31

Caerulea · 12/11/2023 23:27

I think we're okay on the lion thing. Where do I go check up on my crocodile though?

You'll find it in your family bathroom.

Caerulea · 12/11/2023 23:33

Hippobot · 12/11/2023 23:31

You'll find it in your family bathroom.

No, the Honey Badgers live in there

Hippobot · 12/11/2023 23:34

Caerulea · 12/11/2023 23:33

No, the Honey Badgers live in there

Of course. Remember, honey badgers make great wet nurses for XL bully pups.

Caerulea · 12/11/2023 23:36

Hippobot · 12/11/2023 23:34

Of course. Remember, honey badgers make great wet nurses for XL bully pups.

Even XLs are justifiably terrified of Honey Badgers.

Hippobot · 12/11/2023 23:38

Caerulea · 12/11/2023 23:36

Even XLs are justifiably terrified of Honey Badgers.

No doubt. I'd fancy my chances of surviving a honey badger attack over an XL bully attack though. The odds are better.

Dinglewoop · 12/11/2023 23:42

Hippobot · 12/11/2023 23:30

Yes, I can clearly see you are struggling to admit your mistakes and apologise but I already sussed that's the type of person you are so I forgive you. Sleep well. 😘

And I in turn forgive you for jumping on my post, making offensive remarks and ridiculous jumps in logic and all because you misunderstood my original message. I hope OP can be inspired by us to forgive the Airbnb owner despite them being completely in the wrong.

GetBackIntoBed · 12/11/2023 23:56

TrishIsMySpiritAnimal · 12/11/2023 20:21

Because if it’s a Rottweiler that’s obviously more dangerous than a chihuahua

And? What does that matter if the OP has TOLD the Airbnb owner about the dog and specifically said NO unauthorised drop ins by the cleaner.

Doesnt matter what breed the dog it, that isnt the point. The point is they've been kicked out by someone not following the rules.

What more could they have done to make sure this situation didnt happen? And I am not talking about "well the dog should be trained", I am talking about the cleaner being scared of the dog.

Rhombus79 · 13/11/2023 00:04

RogerBannister · 12/11/2023 20:59

OP ‘Am I being unreasonable?’

Pretty much everyone ‘Yes’

OP ‘No I’m not’

Well, look at the poll results and you'll find that it's not as clear cut as you may think.

HoppingPavlova · 13/11/2023 00:30

I just can’t get over a B&B owner being told the dog bites people (even though it does not in reality), and them agreeing to have the dog in the premises. What a fool as one mishap and quite a legal nightmare I imagine.

5YearsLeft · 13/11/2023 00:37

@Pilloh - I say this as someone who has struggled with a life changing event and all the emotional bollocks that goes along with it… maybe it would be best to just have this thread deleted.

There is so much in your additional comments that adds to the story. In your OP, maybe it does sound like irresponsible owners who stopped training their dog post pandemic and then expected an AirBnb to deal with the problem as well. BUT. You have been through SO MUCH. As you said, you got DDog when you stopped IVF, you suffered a severe depression and the medication has caused a large weight gain (I know how much that can hurt your self confidence, your self esteem, just your ability to go out the door - I gained tons of weight on steroids), and things have been so difficult that you left London for a rural life. AND you’re not in the AirBnb for a holiday; you’ve had a huge leak at your home which is even more stress.

When we’ve been through so much trauma (really, too much trauma), it sometimes starts to feel like everyone who makes our lives more difficult is doing it personally or attacking us. Now, maybe the AirBnb owner is an arse. But also, it’s more likely that they’re just not considering you - they’re thinking about themselves, and their cleaner, and their own stress, and that they don’t want a call from the cleaner, and… So often when someone does something that makes our lives more difficult (like this), it’s not really about us. It’s about them. The owner is only thinking about the easiest thing for themselves. They don’t know you or what you’ve been through or your stress; they only know their own.

I don’t think there’s much to be gained by asking people if YABU or YANBU. With the laundry list of what you’ve been through, and particularly saying that DDog is your “rock” and without DDog and DH, you wouldn’t be here, it doesn’t matter what a random AirBnb owner thinks. It doesn’t matter what any of us think. You need to do what you have to, to survive. To heal. To start thriving again.

I hope your home is repaired quickly and you’re able to return sooner than you think. And as far as training DDog with house barking, do consider having people over. We judge ourselves so much more harshly than friends and acquaintances and friendquaintances do. If they are truly good people, they will not judge your weight gain or that you’ve been very ill since the pandemic. They will just want to help and maybe have a nice cuppa or glass of wine with you in the process.

Very, very best of luck to you, OP, and to your DDog (who is probably doing the best the best they can) and to your DH (who sounds great for supporting you). I hope the end of 2023 and the new 2024 will bring more of all that is good for you.

RedToothBrush · 13/11/2023 01:13

GetBackIntoBed · 12/11/2023 23:56

And? What does that matter if the OP has TOLD the Airbnb owner about the dog and specifically said NO unauthorised drop ins by the cleaner.

Doesnt matter what breed the dog it, that isnt the point. The point is they've been kicked out by someone not following the rules.

What more could they have done to make sure this situation didnt happen? And I am not talking about "well the dog should be trained", I am talking about the cleaner being scared of the dog.

She's a guest. Not a tenant.

There are no rules the owner is obliged to follow. The OP does not have tenancy rights.

The arrangement is not working for the owner. So he has ended it. Tough titty to the guest.

The end.

melj1213 · 13/11/2023 01:25

RedToothBrush · 13/11/2023 01:13

She's a guest. Not a tenant.

There are no rules the owner is obliged to follow. The OP does not have tenancy rights.

The arrangement is not working for the owner. So he has ended it. Tough titty to the guest.

The end.

Actually there are rules the owner is obliged to follow.

They rented the place via AirBnB and their rules are very explicit on guest privacy which you agree to when you sign up and form a contract with guests for them to stay at your property.

What we do allow

  • Host re-entry: Hosts may re-enter their property, or enter a guest’s dedicated room in a shared stay, during a reservation only when there is an objective emergency, or after a guest has given explicit permission and the guest has a clear understanding of what the interactions will be and when.

What we don’t allow

  • Physical intrusions: Hosts, guests and those affiliated with them or working on their behalf must not access or attempt to access any private spaces without prior permission. In shared stays, this refers to bathrooms when the guest is inside, bedrooms or beds in shared rooms. In entire-home stays, this refers to the stay itself and the property surrounding it.
  • Private space interference: Hosts and guests must not restrict another individual’s ability to enjoy a private space (unless in a pre-disclosed shared space), such as failing to provide a door to a private space or engaging in privacy-infringing activities, such as voyeurism.

So Airbnb explicitly say that when someone is renting your property via their site then you cannot enter it without prior permission during the course of the guests stay unless there is an active emergency.

slithytoveisascientist · 13/11/2023 01:36

Yanbu Airbnb owner didn't do what was agreed and paid for

crispcreambun · 13/11/2023 01:38

5YearsLeft · 13/11/2023 00:37

@Pilloh - I say this as someone who has struggled with a life changing event and all the emotional bollocks that goes along with it… maybe it would be best to just have this thread deleted.

There is so much in your additional comments that adds to the story. In your OP, maybe it does sound like irresponsible owners who stopped training their dog post pandemic and then expected an AirBnb to deal with the problem as well. BUT. You have been through SO MUCH. As you said, you got DDog when you stopped IVF, you suffered a severe depression and the medication has caused a large weight gain (I know how much that can hurt your self confidence, your self esteem, just your ability to go out the door - I gained tons of weight on steroids), and things have been so difficult that you left London for a rural life. AND you’re not in the AirBnb for a holiday; you’ve had a huge leak at your home which is even more stress.

When we’ve been through so much trauma (really, too much trauma), it sometimes starts to feel like everyone who makes our lives more difficult is doing it personally or attacking us. Now, maybe the AirBnb owner is an arse. But also, it’s more likely that they’re just not considering you - they’re thinking about themselves, and their cleaner, and their own stress, and that they don’t want a call from the cleaner, and… So often when someone does something that makes our lives more difficult (like this), it’s not really about us. It’s about them. The owner is only thinking about the easiest thing for themselves. They don’t know you or what you’ve been through or your stress; they only know their own.

I don’t think there’s much to be gained by asking people if YABU or YANBU. With the laundry list of what you’ve been through, and particularly saying that DDog is your “rock” and without DDog and DH, you wouldn’t be here, it doesn’t matter what a random AirBnb owner thinks. It doesn’t matter what any of us think. You need to do what you have to, to survive. To heal. To start thriving again.

I hope your home is repaired quickly and you’re able to return sooner than you think. And as far as training DDog with house barking, do consider having people over. We judge ourselves so much more harshly than friends and acquaintances and friendquaintances do. If they are truly good people, they will not judge your weight gain or that you’ve been very ill since the pandemic. They will just want to help and maybe have a nice cuppa or glass of wine with you in the process.

Very, very best of luck to you, OP, and to your DDog (who is probably doing the best the best they can) and to your DH (who sounds great for supporting you). I hope the end of 2023 and the new 2024 will bring more of all that is good for you.

None of this feel good ‘there there it’s ok’ will matter when OP’s untrained aggressive guard dog mauls some kid to death.

RantyAnty · 13/11/2023 02:16

Get your dog trained.

5YearsLeft · 13/11/2023 02:44

@crispcreambun “Oh yes, completely good point, I take it all back.” <— Is this seriously what you were expecting me to say? I have an actual fear of dogs, and I’ve been bitten. I’m not blind to the danger. OP has gone so far as to actually share with the thread notes from the dog’s behaviorist and vet and nothing points to aggression. She says the dog is a guarding breed and very “barky” in his own territory. He approached the cleaning person, barked, was recalled, barked once more, and then was successfully recalled to the house. I’d imagine she’s so careful because of people like you who assume a barking, guarding breed means any minute, a child will be killed. She has also stated that while it is a guarding breed, it’s not any type of bully, including an XL Bully, which renders your point even more ridiculous, as of the seven 2023 dog-caused fatalities in the UK, only one was caused by a dog that was not a bully or bull mix. In order to assist you in the future, here are some very helpful and easy workbooks to improve your reading comprehension:
https://www.amazon.co.uk/Brilliant-Activities-Reading-Comprehension-Year/

https://www.amazon.co.uk/English-Targeted-Question-Book-Comprehension/

Perhaps give them a try before putting such a snarky comment on another post.

https://www.amazon.co.uk/English-Targeted-Question-Book-Comprehension/dp/1789088461/ref=mp_s_a_1_1?crid=DSD4ZRPQU8LB&keywords=reading%20comprehension%20year%201&qid=1699842817&sprefix=reasing%20comprehension%20%2Caps%2C115&sr=8-1&tag=mumsnet&ascsubtag=mnforum-am-i-being-unreasonable-4941375-air-bnb-owner-ott-or-do-we-deserve-to-be-chucked-out

WiddlinDiddlin · 13/11/2023 03:42

I'd be pissed off also - they agreed to do X, they did not do X they're now making that your problem.

However it is their property and they can do this.

Find a better behaviourist btw - desensitization doesn't work like that, you're mixing up classical conditioning and operant conditioning and this is highly likely why progress stalled. YOu set the situation up FOR non-reactive behaviour, and pair reinforcement with that (counter conditioning), or you expose the dog to tiny increments of 'whatever' below threshold (again, non-reactive due to set up, management, distance, not 'knowing what to do' or 'compliance to a cue' or 'guessing right) until the reaction goes away (desensitization).

DS is hard to get right and easy to slide into flooding which i think is likely has happened. DS/CC together works nicely however but you're right it involves tiny exposures to people who will follow instructions and absolute bombproof management between behaviour modification sessions.

Long story short, find somewhere else, as infuriating as it is, your dog is your problem, not theirs, they want an easy life and thats not what you're supplying right now.

AtomicPumpkin · 13/11/2023 05:37

I'm very sorry for anyone who is forced into temporary accommodation with no warning, but can't see what the pandemic has to do with your dog not being properly trained and I don't blame the owner for not wanting it on the premises. Most landlords won't accept dogs at all-this sort of nonsense is why.

DivergentTris · 13/11/2023 05:45

Pilloh · 12/11/2023 19:28

Owner was aware of how dog reacts to strangers.

Maybe but it's your dog, not theirs meaning the responsibility of it and it's behaviour is all yours, not his.
He should not be expected to have to get involved with its poor behaviour even if that's 'just' to warn everyone. He should not have to worry about that especially if he has had many others staying there without this issue and others without this issue continuing to want to stay there. Why would he?

newnamethanks · 13/11/2023 05:56

If your dog is in a situation where it can encounter people unexpectedly you are to blame. It shouldn't be loose outside your home. Train it correctly and keep it on a lead.

angsanana · 13/11/2023 06:34

I don't think anyone's being unreasonable here. OP you took all the step you could to explain the aituation and put steps in place. The cleaner obviously forgot, felt intimidated, and it sounds like they gave the cleaner an ultimatum - I go or they go. A good, reliable cleaner is hard to find and so I don't thing the owner is unreasonable for siding with them. They are more valuable a relationship to maintain, because it's going to be more of a hassle to find a new one than to deal with one bad review from you.