to never buy anything from this store again?

[Cupcakemum79]

Last weekend my husband, daughter and I went shopping for winter coats. I was really looking for a nice trenchcoat or ideally a woollen winter coat.
We walked past a luxury brand store that is known for really nice coats. Husband knows I love their coats and suggested we went inside. Normally I wouldn't even consider buying such an expensive clothing item, but husband insisted that I try on the coat I liked. He wanted to treat me if I ended up loving it, as he said it was a timeless item and he wanted to buy a nice Christmas/birthday gift that he knew I'd enjoy for years.

We asked the shop assistant for a size up in the coat I liked. It just didn't fit very nicely. Shop assistant then suggested I try on a couple of other (much more expensive[ coats. Those were really straight fitting coats though and I told her I preferred the other coat because it had a waist belt and didn't look so baggy.
She then told me "that coat maybe it was for you 20 years ago, now it's not for you".

My husband and I found this incredibly rude, but were too shocked to say anything. It ruined the shopping for me though, so we left immediately and husband told her that we didn't want a coat anymore. He was really angry. I am now 44 years old and tried the size 14, which fitted but pulled across the chest. Surely that's not incredibly old or fat to deserve a remark like that? Also what's with the '20 years ago' I really don't even look that old!

AIBU that I found this incredibly offensive and also I think that had I looked really rich she would never have said anything like that? Also I really don't want a coat from that store anymore...

She’s a bitch. What a thing to say. Perhaps she’s jealous that you have a nice husband who wants to treat you to a lovely coat and wanted to bring you down a peg or two. I’m glad your hubby complained.

Ooh she was a nasty bitch. I went to the flagship store about 5 hrs ago decided to treat myself. I’m also large busted and found I had to size up. I also hadn’t realised how expensive they actually are…I didn’t buy there and went to Bicester and got one for £550.

Aquascutum

My friend and I had a similar experience in Chanel. It was great! And when we said “no way we could afford this” the assistant just smiled and said “perhaps one day you will.” Always remembered how friendly they were.

Woe betide shop assistant who tries to tell me a style is too young for me. That’s MY decision. And they would be archly reminded of that!

Complain. Who the f says that.

Call the store. Or email them. Explain what happened. Tell them they lost a sale. CC the head office. Go into Twitter. Name the Branch of store/date/time of day this took place.
See what happens?

She was rude. I would buy a coat elsewhere

Your husband sounds lovely though. At least you get to keep him!

Some people depending on their nationality can be very blunt and don’t see it as offensive just offering truthfull advice.

I would also have been a little bit taken aback…..was she a non national / can you repeal her nationality and yours?

Many of these stores employ other nationalities eg Chinese, Japanese etc as they are big spenders at these stores. I agree - some nationalities will say things which appear very blunt to us.

She just said that to tryand make you buy a more expensive coat - don’t give it another thought…

My DD from leaving school worked at the factory making the coats and when she was in charge of the training school looking after the under 18 trainees Prince Andrew visited in his capacity as Duke of York or that was the reason given at the time !!
I would have thought 44 would be an average target age. The current Princess of Wales was wearing Burberry in Scotland last week and she is a similar age. Ridiculous comment to make. Hope you haven't taken it to heart

I’d be writing to management and detailing all right down to what the shop assistant looked like, if it’s a chain I’d be sending it to head office how disgusting!! Xx

Hello, i’m sorry she said that to you. Whatever the explanation, she was being a dick. I would have felt really deflated. Reminds me of the time when i was about 30 and buying wine at a supermarket. They asked for my id and did a double take when they saw the year. then said…. ‘Oh it’s just your haircut’ 😞😂
recommendation though… have you looked at Max Mara coats. My partner decided to buy me a similar gift one year.
strangely… when we went to store i found them a bit snooty too. I loved the coat but they bugged me so much i left without buying anything and bought it online (as a sales professional myself, i didn’t want them to get any commission off the back of their terrible service).
admittedly though…possibly a large part of the reason that i did buy it at all was because the first time i saw it and tried it on, i was in Bloomingdale's in NYC and their sales person was a very nice, personable superstar. Unfortunately the brand’s store in London was a very different experience.

That was a really horrible comment, I wouldn’t let it put you off the brand if you like it though. Burberry do some lovely, classic coats as you say, they’ve always been known for classic coats and trenches. Yes the logo was overdone a few years ago and it hasn’t recovered, but not everything is like that.

How about a brand like Maxmara instead? They’re famous for their classic camel coats.

I would stay away too.
I went to buy a new top, I am a larger size 20. I asked the shop assistant where the larger sizes are.
I found the tops, but let's just say they were shapeless and looked more like a sack. I got one in navy then one in a colour, that was simlar to a paper bag.
The shop assistant said, you need to wear something comfy, I wanted to say, you wouldn't be seen dead in the shapeless top. She had a fake smile about her. I only brought the tops, as I had a gift card for the shop. If I didn't have I wouldn't have brought them.

I totally agree. Body type matters far more than age. I'm not saying that anyone should shame someone for having the wrong figure for a certain style of clothing, but it is true that not all styles look good on all figures (this applies just as much to skinny people, by the way. It is a myth that skinny people can 'wear anything') But age? Nah.

Burberry have started making baseball caps again….

How rude!

I went into Superdry today which is generally aimed at aeons younger than my age. There were two delightful assistants, one guy and one young woman who were really polite and helpful and made sure I tried on something that both suited me (was age appropriate) and fitted me perfectly. I not only bought the coat, I went out of my way to find the manager to feed back how lovely the staff had been.

Not only did I buy something today, I would also go back there in the future.

That's the least you should it expect and Merberry sound disappointingly crap.

Completely normal for enhanced security checks. You, as the applicant, have to fill in the forms - employer cannot do it for you.

YANBU OP it was extremely rude. I’ve been in their stores and all staff I’ve spoken to where polite.

Wrong thread @Insertcreativenamehere! (I know which one you meant to post on too)!
@Luddite26 I mentioned about the Royals being fond of Burberry too, in response to people saying It's 'chavvy'!

But as before, I have to agree that some of their products and clothing aren't the best quality considering the price. Not all, but some.

I bloody love your husband.

@TheBunnyLover when I saw the photo I said to DD I wonder if it's hers or inherited from QE2!
Some of it is made abroad now but still a factory in Castleford for the good stuff.

Shades of Pretty Woman then. Yes this bitch was rude as fuck.
Don't take it personally.
Reframe the whole thing as an anecdote about the 'Rude Bitch from Shopwhatever' and amuse your husband by making up random scenarios about her dubious personal habits/questionable hygiene/desperate need for a good seeing to etc etc. Or not. Just don't waste your perfectly fine life on bollocks like this.