I have a close family member who has been v unwell mentally for the last two years.
Trying to get them to actually wash and brush their hair and teeth is a job in itself and that's someone who has family support.
Some people literally have nobody supporting them at home and if said family member didn't they would be in an even worse state than they already are.
We have tried to encourage them to clean abit and actually hoover/tidy do dishes etc but they just won't even try and if we try to do so to help it causes a real issue for family member mentally so it's so easy to say people are dirty and have no dignity but when they're dignity and self respect is on the floor they don't really give a shit to be honest.
A lot of the time their priority is getting through the day each day in a shit cycle and just getting up is a huge task in itself.
Obviously not everyone is like it however more and more people are suffering with bad mental health in this country and any sort of help be it practical or emotional is non existent trust me I've been trying to engage help for years.
There's a whole group of humans that have fallen through a massive gap here and there's nothing to pick them up.
Maybe you could get to know your service users abit more and find out if there's any type of help you could find for them.
They go to the job centre because they have to show willing even though mentally there's no way they could be employed in their current state of mind
If they don't go they get sanctioned and lose what little money they have to live.
Maybe you need to research some more for your role and remember we all come in and we all go out the same.