Bank employees using emojis?

[HocasPocas]

Am I just old now, it just feels unprofessional for a bank?!

Online to HSBC chat assistant and after the query twice he ended his sentence with 🙂🙂 🙏

"I hope this answers your query 🙂🙏🙏"

What's wrong with that? It's an online chat

It's cute.

Probably wasn't even a real person.😱

It annoys me too.

It's normal for online chat, it's causal correspondence. It's hard to build rapport with clients in that scenario, so agents will try to present as a human/relatable/approachable in any way they can.

It was.

I started off talking to a robot but got put through to a real person.

I wouldn't mind if it was ikea or something but the Bank?

I must just be entering my grumpy old lady era!

I think I've always been in mine.
I completely agree with you.

Really, does it matter? Online chats are quite an informal method of communication.

Nope love an emoji🤩

I agree. I grit my teeth at younger people at work using them in emails....

Seems that with online chat anything goes.... just don't do it to your CEO 😄

How old is too old to use emojis in work emails?

It matters if you don’t know what the emojis mean (and my emoji vocab runs to about 3 emojis).

Our company has recently introduced WhatsApp and online chat. We've always had a tone of voice which was "as if you are talking to an acquaintance formal but not too formal"

I don't work in customer services but the head of dept did a presentation to my area about this launch and said the steer is informal and there are pre-approved emoji that can be used so its definitely happening, we're a financial services insurance firm

Also when we get "pre approved social media messages" that we can post socially about updates on linked in or insta/Facebook about our products and services they always include an emoji these days! Must be the change in demographic!

It is really disrespectful, and implies they don't value you enough to construct a sentence. I bet Coutts don't emoji their clients.

It's not and anyway, who wants their bank to be cute?

I think it depends on context.

I wouldn’t mind ‘glad I could help 😊’

But i guess I wouldn’t like ‘sorry you’re overdrawn 🥺’ or ‘due to falling behind on your mortgage payments we’ll be repossessing the property 😩😓🥴’

But i guess I wouldn’t like ‘sorry you’re overdrawn 🥺’ or ‘due to falling behind on your mortgage payments we’ll be repossessing the property 😩😓🥴’

That did make me laugh. 😂 I like emojis though, takes the stiff formality away and makes them more relatable, I think.
Always good to get one in an email too, some work emails I have seem awfully stern otherwise, even though they aren't intended in that way (as far as I can tell).

I like the fact they are praying they've answered your query 😀

That's made me laugh 😂😂😂

Banks are increasingly presenting themselves as informal fun organisations. Presumably that suits them better than stuffy old banks that fucked the economy a mere 15 years ago.

Challenger banks are naturally pushing this. My sister applied for a job at Monzo and they sent her a rejection email to say they wouldn’t be progressing her monzonaut journey 🚀

As long as he solved my query I couldn't give a shit.

this made me laugh.