Bank employees using emojis?

[HocasPocas]

Am I just old now, it just feels unprofessional for a bank?!

Online to HSBC chat assistant and after the query twice he ended his sentence with 🙂🙂 🙏

This deserves these.. 😂😂😂

I like it

It's instant messaging so emojis, especially simple smileys, are appropriate for the form of communications.

😹

Aww i like it

We had a huge issue with this with Monzo when their mess up almost cost us a house purchase and all they kept doing was passing us from one customer service agent to another and sending things like prayer emojs.

I made a complaint. In their response it just says that it's their friendly way of speaking. Gave me the serious rage.

That would have tipped me over the edge.

It's appropriate for a webchat.

I think they are told to be as nice/friendly as possible? Plus a lot of the webchat employees are not UK based so maybe not so stuffy as us.

I once had an EON webchat guy tell me all about his lunch that day 😂

It's OK if it's a "friendly" chat. But I was complaining and trying to sort out a frustrating issue with one company and they kept doing it...just completely tone deaf!
Even after I said that I found the emojis unprofessional and not taking my issue seriously they kept doing it!

My dp once accidentally sent a client the unicorn exploding brain emoji. As the only character so it arrived extra large.

Better things to worry about than this! Probably an AI anyway

But...in most cases that's the ONLY way to contact them. Its not like I am choosing chat because I want a friendly informal chat...its because I have an urgent problem and its the only way to contact them. I want them to take it seriously and treat me with more respect.

🤣🤣🤣🤣

It's really disrespectful to use an emoji 😂😂😂😂😂😂

Give over 👍😁

Very unprofessional!

I agree and think it is a reflection of the dumbing down of society in general.

Me too. They help us paint our feelings online 👋🤠

Livechat staff at banks are normally teenagers or early 20s. Often it's outsourced to call centres.

It’s an online chat super informal so emojis are fine

YANBU. It's unprofessional. You're a customer, not their mate or their mum.

If someone's dealing with the money that I rely on to feed, clothe, warm, house etc myself, I prefer them to take it seriously and formally. I don't want a relaxed 'fun' attitude to my money, thanks.

OK if you want a £4,000 overdraft.

Not OK if you want a £25m business loan. I would ask for the whole process to be conducted in face to face meetings.

I’ve done webchat before and we were told not to use emojis as too informal. It’s hard to know who you are speaking to and how they will interpret. I might reply with the same emoji of a smile if the client uses it first.

I’d never use prayer one in any work context even if I knew the colleague was religious (I am). It’s not appropriate for something everyone should be fine seeing.

Fuxake. Get a hobby