Active discussions

Meet the Other Phone. Flexible and made to last.

Meet the Other Phone.
Flexible and made to last.

Buy now

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

WIBU to ask this lady to move?

220 replies

Fahhgedaboutit · 14/09/2023 07:00

I needed petrol yesterday so after work, just before picking up DS from nursery, I stopped at the Morrisons petrol station near his nursery and had about 20 minutes before I was due to pick him up. I didn’t pay at pump as I rarely carry a bank card around, I use Apple Pay for most things. I went to pay and there was a lady in front of me talking to the cashier about the Morrisons more card- she was looking through her purse but couldn’t find it. Anyway, she asked the cashier how to download it off her phone but clearly wasn’t very technically able; first she was trying to figure out if she had a smart phone, then she didn’t know her password for the google play store etc. anyway about 10 minutes had passed of waiting and there was a queue of about 6 people behind me at this point and I was starting to panic i’d be late for DS so I asked (politely!), if she could step to the side to sort her app out and the people behind could pay until she was ready.

She called me rude, ranted about young peoples manners (I’m 34!). I said I didn’t think I was being rude, but I had to pick up DS from nursery in less than 10 minutes and then my elder DS from school and I was going to be late. She got angry at me for replying and just paid and left without finishing her more card downloading, huffing away the whole time about manners.

WIBU? I felt a bit shitty but I also wouldn’t have stood there trying to sort my phone out whilst there was a queue of people waiting to pay at a clearly busy time!

OP posts:
YourNameGoesHere · 14/09/2023 07:03

No you weren't rude to ask her politely to step aside and allow others to complete their transactions. If anyone was rude it was this women who didn't acknowledge any of the 6 people behind her in the queue.

SloppyJays · 14/09/2023 07:04

She was being served so yes it was rude. It’s not her fault you are short on time.
Its a pain when people dither and take a long time but, if she was being served and helped by the cashier, then you need to wait your turn.

Spanne · 14/09/2023 07:05

Not rude. Cashier should have stepped up.
I think some people get embarrassed about being pulled up so go on the defensive rather than employing common sense.

Aprilx · 14/09/2023 07:05

I was behind somebody who was being incredibly slow packing and paying in Tescos. But this is life, I think sometimes you just have to grin and bear it, I would never have told somebody to hurry up.

ImCamembertTheBigCheese · 14/09/2023 07:06

It would have been better if you had asked the cashier to open another till rather than ask the woman to move. She was clearly flustered and probably embarrassed so talking to her directly was not going to go well.

WaltzingWaters · 14/09/2023 07:06

No, the lady was rude. She should have voluntarily stepped aside if taking ages to download an app and stuff.
I had trouble uploading something I needed in the pharmacy a few weeks ago and stepped aside until I could get it to allow others to be served.

Edited to add, the cashier however should have stepped up and said she’ll serve others whilst this lady sorted her stuff out.

Intelligenthair · 14/09/2023 07:07

She was inconsiderate and rude.
The cashier sounds useless for not managing the situation.
You, however, did nothing wrong. Put it behind you and move on! 😊

Original poster
Fahhgedaboutit · 14/09/2023 07:08

When I got to the cashier she did say she’d asked the lady to do it in her own time but the lady had insisted the cashier helped- I hadn’t been there for that part of the conversation though.

OP posts:
Loopytiles · 14/09/2023 07:08

Lady was rude, cashier should’ve done better too.

Original poster
Fahhgedaboutit · 14/09/2023 07:09

Oh and there was no other till/cashier that I could see! I’m just going to try and remember my card to pay at pump next time but thank you for the majority of you putting my mind at ease a little bit, I was feeling guilty but also annoyed at my guilt!

OP posts:
DefecatedCoconut · 14/09/2023 07:09

Oh god this is our local Lidl now.... Their stupid fucking loyalty thing requires the use of an app, so the queues are always being held up by people who have no clue how smartphones or apps work, asking the staff to help them download it, asking if they can log in to the store wifi because they keep their mobile data switched off, wandering over to the windows to wave their phone in the air to try and get enough signal to load the app, not knowing what an app is or where to find it....

I wish they'd start a) a basket only queue and b) a "I want to use the app but don't have it downloaded yet" queue so that those of us who want to buy a loaf of bread before school pick up can do so without being stuck behind dithering twats and their full trolleys.

And breeeeaaathe 🤣

manticlimactic0 · 14/09/2023 07:11

Spanne · 14/09/2023 07:05

Not rude. Cashier should have stepped up.
I think some people get embarrassed about being pulled up so go on the defensive rather than employing common sense.

This!
I've worked at said companys petrol station

I would have asked her to step to one side. They could have printed the receipt off and added the points on after.

A few minutes, yes, but not ten!!

Original poster
Fahhgedaboutit · 14/09/2023 07:16

SloppyJays · 14/09/2023 07:04

She was being served so yes it was rude. It’s not her fault you are short on time.
Its a pain when people dither and take a long time but, if she was being served and helped by the cashier, then you need to wait your turn.

this is why I waited 10 minutes before saying anything; it WAS her turn. However, I hadn’t been short on time when I went in or I wouldn’t have risked it, I figured 20 minutes was ample time. But by your logic, how long should I have waited? After the 10 minute mark she hadn’t even sorted her google play password out!

OP posts:
CherryMaDeara · 14/09/2023 07:17

YANBU at all. I was surprised you waited 10 minutes, I’d have lost patience after 3 minutes and said something.

She should have gone to customer service in the supermarket for help, not the petrol station!

The staff in my local supermarket petrol stations are very direct, there is no way they would have let someone do this with a queue of 6 people waiting.

Mapletreelane · 14/09/2023 07:17

YANBU. Well done for speaking up, I think I'd have done some loud huffing and puffing , not sure if I'd have spoken up! Soooo annoying and frustrating.

But I pay at our Morrisons with Google Pay at the pump. Contactless is up to £100. Maybe your pumps are older?

YourNameGoesHere · 14/09/2023 07:20

ImCamembertTheBigCheese · 14/09/2023 07:06

It would have been better if you had asked the cashier to open another till rather than ask the woman to move. She was clearly flustered and probably embarrassed so talking to her directly was not going to go well.

To be fair to the OP I can't remember the last time I saw 2 staff in a petrol station. It's not like in the supermarket, chances are there wasn't anyone else who could have jumped on another till to bring the queue down.

StaySpicy · 14/09/2023 07:24

Ten minutes is a massively long time to wait! After about 2 minutes I'd have said "I just need to quickly pay for my petrol, do you mind?" and moved to the till.

I don't think you were unreasonable to say something after such a huge wait but I maybe wouldn't have phrased it differently.

CherryMaDeara · 14/09/2023 07:26

This reply has been withdrawn

This message has been withdrawn at the poster's request

CherryMaDeara · 14/09/2023 07:27

ImCamembertTheBigCheese · 14/09/2023 07:06

It would have been better if you had asked the cashier to open another till rather than ask the woman to move. She was clearly flustered and probably embarrassed so talking to her directly was not going to go well.

No one who holds up a queue to talk about a bloody app is likely to be flustered. Just selfish.

DinnaeFashYersel · 14/09/2023 07:28

You weren't rude and the cashier should have suggested this long before you had to.

PuttingDownRoots · 14/09/2023 07:29

I was in the co op yesterday when their ability to.pay contact less, but not cash or PIN went down... they just printed the receipts of the people who were halfway through while they found an alternative way to pay, and processed the people with cash/knew their PIN. No hassle or rudeness, just trying to cope with the queue that would very quickly build up!

MissMillion · 14/09/2023 07:30

Short on time or not no one should be waiting 10 minsnto pay for petrol, the cahier should have done better, and the lady should have voluntarily stepped aside.

Original poster
Fahhgedaboutit · 14/09/2023 07:37

Mapletreelane · 14/09/2023 07:17

YANBU. Well done for speaking up, I think I'd have done some loud huffing and puffing , not sure if I'd have spoken up! Soooo annoying and frustrating.

But I pay at our Morrisons with Google Pay at the pump. Contactless is up to £100. Maybe your pumps are older?

This isn’t an option at ours, but I bloody wish it was! To be fair we’re up north in a tiny tiny town so I’m not surprised, but it’d make my life so much easier.

I did feel for her because my parents wouldn’t know how to do it either and would’ve needed help, but I really didn’t want to be late for the kids and don’t feel like she should’ve taken up the only cashier!

OP posts:
CoffeeCantata · 14/09/2023 07:39

I'm sure you weren't rude, OP. She sounds very unaware and entitled. Your request was very reasonable!

I'm not the sharpest knife in the box with things like this (apps and tech) but I'm really, really aware of holding other people up and I never do this. I think it's a sign of losing your faculties when you stop noticing that you're keeping others waiting, and I'm watching out for that...😆

Moomuffin · 14/09/2023 07:40

You’re better than me op, I wouldn’t have even waited 10 mins and prob lost my cool after 2 😂

Swipe left for the next trending thread