WIBU to ask this lady to move?

[Fahhgedaboutit]

I needed petrol yesterday so after work, just before picking up DS from nursery, I stopped at the Morrisons petrol station near his nursery and had about 20 minutes before I was due to pick him up. I didn’t pay at pump as I rarely carry a bank card around, I use Apple Pay for most things. I went to pay and there was a lady in front of me talking to the cashier about the Morrisons more card- she was looking through her purse but couldn’t find it. Anyway, she asked the cashier how to download it off her phone but clearly wasn’t very technically able; first she was trying to figure out if she had a smart phone, then she didn’t know her password for the google play store etc. anyway about 10 minutes had passed of waiting and there was a queue of about 6 people behind me at this point and I was starting to panic i’d be late for DS so I asked (politely!), if she could step to the side to sort her app out and the people behind could pay until she was ready.

She called me rude, ranted about young peoples manners (I’m 34!). I said I didn’t think I was being rude, but I had to pick up DS from nursery in less than 10 minutes and then my elder DS from school and I was going to be late. She got angry at me for replying and just paid and left without finishing her more card downloading, huffing away the whole time about manners.

WIBU? I felt a bit shitty but I also wouldn’t have stood there trying to sort my phone out whilst there was a queue of people waiting to pay at a clearly busy time!

But that person was doing what was necessary to be able to leave, there wasn't another option. This woman should have stepped aside, sorted out downloading the app and then been served.

Very rude of you why didn't you just help her. All these Apps and store cards are not by the shoppers choice and she had every right to finish her transaction. You made her feel.old and useless how vile of you

Holding up a long line for one's own needs is not something that people just begin doing when they hit a certain age. She was likely as rude and self-centered at age 30 as she is today.

Why didn't she ask someone inside the shop to help her it's part of their actual job to assist with stuff like this.

She also didn't even need the store card or app, they are optional not essential. The OP also didn't make her feel anything FFS stop being so ridiculous.

She was cheeky. She could see she was holding people up, you were not rude.

I wish they'd start a) a basket only queue and b) a "I want to use the app but don't have it downloaded yet" queue so that those of us who want to buy a loaf of bread before school pick up can do so without being stuck behind dithering twats

@DefecatedCoconut - that really made me laugh :)

Oh this drives me mad too. I tend to use self service tills these days to avoid other humans annoying me.

YANBU. You weren't being rude at all. She was the rude one holding up the queue. It wasn't even essential!

How did you get that from this post? The OP doesn’t say the lady is old in any way. Just ignorant. How could the OP have made her feel old when obviously from her post she just asked her politely to finish her transaction.

Not at all - the shop assistant should have asked her to step aside though not you. I wouldn’t have waited 10 mins I would’ve asked the assistant for someone else to serve as a queue was mounting. Older people sometimes have so little self awareness

Don't forget most supermarkets pre authorise £100 that isn't released for a few days.

It wasn't rude. The employee trying to sort her should have asked her to step to the side to download the app if she wasn't ready to proceed, not let her stand there and faff for 10+ minutes while a large queue formed.

OMG this drives me mad too. H and M are the absolute worst for this. I don't even go in there anymore as I don't have the patience to stand in a queue full of people being encouraged to download their app for a 10% discount.
Half an hour of my life (that I'll never get back) each and every transaction, no thanks.

She was Rudy to speak to you that way. You should have had to speak to her at all. The assistant should have managed her better - getting her to move to the side while she downloaded the app etc.

She was being rude and inconsiderate. She was cross because you called her out on her selfish behavior. Good for you!

She was selfish. Clearly used to being selfish as her first reaction was to be rude to you, instead of apologising for delaying everyone else.

The cashier should not have allowed the queue to build like it had. This is poor queue management on the cashier's part. You were very patient to wait 10 minutes.

If the cashier was working alone then she could have advised that the lady pay and keep the receipt so she can add the points on in store. This is a regular thing in our morrisons as they are transitioning onto the app and as they now only have 5 tills and 1 open the queue builds really quickly as a lot of the elderly (the main demographic at our morrisons) really struggle with the app and the staff on the tills always give a receipt for them to take to customer services.

10 minutes is an extraordinarily long time for 6 people to wait....I really don't believe it was 10 minutes.

Even so I would have lost my rag after a minute of this.

I feel your pain op.
But being an old fart myself and clueless on mobile stuff I usually just shrug after 20 seconds of poking at my phone and take the hit that I won't have saved 4.5p in tokens on my £75.00 bill.
I get very impatient when behind an old fart as well but count from 100 to zero to myself doing a mental thank you that I'm okay.
My Co op petrol station open a second till with only 1 cashier and work both simultaneously thank god

Cashier at fault, another till should have been opened

No she was being inconsiderate. If I were in her shoes I would have been conscious of the queue behind me and said "Don't worry, I will go away and sort this out and then come back."

It annoys me to think you were polite and she then went on had a rant about age rather than realise she was actually being very inconsiderate and selfish. Typical entitled, oblivious older person.

You definitely weren't unreasonable OP. She was probably just a bit embarrassed and flustered (possibly because she'd been concentrating on her phone and not realised how long she had been faffing, but that isn't on you at all!)

YANBU people need to speak up about this behaviour more, you should have called her rude back for wasting 10 minutes of your time and not being kind enough to let you pay and move on with your day.

YANBU. Once she started faffing about on her phone, she wasn't being served anymore. She was just holding everyone up.

This is nonsense