A bit of context to begin, my cleaner is not from the uk she’s from a Spanish speaking country I am from the uk but can speak Spanish. She has lived here 7/8 years and worked from me nearly 2 years now. I have two children under two both myself and DP work full time but I mostly wfh.
My cleaner regularly asks me to buy her and her family plane tickets, and recently has just asked me again, this is maybe the 6th time. At first I was happy to help as she fed me a whole story, she can’t speak English and finds it difficult to book and so I was happy to help.
Second time same deal and I didn’t think anything of it.
Third time she asked I asked her how she managed all the years before me to book flights and she said she used an agency but they charged her - fair enough but was starting to annoy me a little because she was using an hour of cleaning time to sit with me look for the best deals on flight etc.
Fourth time she asked I reluctantly helped her but also put the Ryanair app on her phone and Skyscanner in Spanish and showed her how to use it. This time she calls me up when she needed to check into her flight and asks me to check her family in.
This also happens on the 5th time she asks and also asks me to buy her extra luggage. When I asked her why she can’t use the app she says it doesn’t let her search?!
she now wants me to look again in my own time she’s just this morning sent me the dates and said she still can’t do it. She also never pays me the money as they first few times I told her that she could just work off what she owes me but I’m getting a bit fed up. DP thinks I’m a totally pushover which I am really I hate saying no to people but I don’t know what to do now?
so AIBU - just help her out and buy her the ticket
or
yanbu - tell her to figure it out on her own.