Item not scanned in clothing store - wwyd?

[ItsBritneyBitchhhh]

To keep it short and simple, today I was in Primark doing an exchange.

The Sales Assistant scanned the items that I was bringing back, no issue there. I was swappig the items for a handful of kid’s shorts. p

There were two shorts that were similar in style but they were NOT a set. They were priced individually for £3 each and each had their own tag. The Sales Assistant scanned one pair and just folded the two together. I realised at the time but said nothing at all.

Once the exchange was completed, I only had to pay £1.25 as opposed to £4.25. This is a non issue as it’s done now but as I walked out of the shop, I wondered what other people have done.

So lovely Mumsnetters, what would you have done? Would you have walked away knowing you just paid £3 less than you should have? Or would you have mentioned something to the Sales Assistant once he scanned the item?

While I’m here, maybe profit is theft.

Walk away :) I love a freebie

Small independent store I'd say something. Large chain store I'd take the win.

Says something about our society that we all feel so morally obliged not to accept an extra crumb off a billionaire company's plate!
Well some of us work for large stores and realise that if one chain stops doing well enough, said chain closes and we lose our job!! We have people come in and say we were their last point of call as they want to ‘shop local’. We all, including manager live locally. Do they not take that into consideration? As for the they’re big enough thing, who decides at what point a profit is big enough and it doesn’t matter if that person is stolen from?

This for me ^

How do you imagine they would attribute a random missing pair of £3 shorts to a particular sales advisor? They won't know they're missing stock until they do a stock take. We used to do those twice a year when I worked in retail. There'll be a whole lot more than a £3 pair of shorts unaccounted for.

I would've said something at the time unless I particularly needed the £3.

At the time I'd have said 'have you done this one? ', I have done this many times. Not interested in trying to get away with something like that.

I would’ve said something if I realised at the till. Not sure I’d be bothered to trek back if I realised once I got home.

Depends how much I needed the 3 quid. There’s been times many years ago I have been so skint it would have made a difference. Not now so probably would have spoken up

If you work at a big chain and are worried about the customer getting £3 free then don't make the mistake.

I wouldn't worry though. Chains are hiking prices up during this COLC to the point food banks are running out of supplies, so I'm sure that will go a way to cover it.

(coming from someone who worked in chain retail for years)

Its good to accept small gifts. Willingness to receive. Maybe they were on 2 for 1.
Maybe the cashier was £3 up on the til. Who knows.

I nearly always own up to this kind of thing, but for the sake of £3 in Primark, I am not sure I would bother.

It’s a hollow victory, you’ll lose more than that £3 in other ways.

If I am overcharged I tell the store so only fair to tell them if I am undercharged.

Cannot think of a circumstance where I would want to steal a three pound item, now if it was three million I may think differently 😍

I was in M&S the other day,having to buy some really expensive clothes for an event that required smartness. The most expensive item was a jacket for £90 (way more than I usually spend). There were self-service checkouts for clothes and I think they might have been quite new as the staff were quite flustered and busy trying to deal with them.

To save herself time, one of the staff removed the security tags before I had paid; then the checkout flashed up with some problem or another and another extremely flustered staff member pressed some buttons. I then paid and realised that he had removed the most expensive item (the £90 jacket) so that the amount paid was waaaay too low.

I could easily have walked out of the shop then, no security tag and in any case if challenged I had all the evidence of having tried to pay and could credibly have pleaded ignorance of the error.

For a second I did consider it, largely because I felt guilty about spending that much money on the jacket but also because I'm not normally one to fuss when a shop makes mistakes in my favour.

But I did pay and I'm sooo pleased that I did. There was a lovely peaceful calm about doing the right thing -- it was the right thing, because the staff were so flustered, so kind, and would presumably have suffered at least a little anxiety (if not a proper telling off) if the till didn't balance.

It kind of felt like a little break from all the swirling anger and hostility that the world seems full of at the moment.

There was a lovely peaceful calm about doing the right thing

It kind of felt like a little break from all the swirling anger and hostility that the world seems full of at the moment.

This sums it up for me.

It’s not worth losing your soul for ill gotten gains.

I'd always say something. It wouldn't cross my mind not too. If I had got home and realised I had been undercharged for something I wouldn't bother for a few quid but I'd contact the store if it was for more money.

I think people are pathetic when they don't. You are either happy to take things that don't belong to you or you are not.