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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be angry they didn't serve me?

309 replies

PinkRiceKrispies · 08/06/2023 18:07

I am 37 first of all.
Had a thumping headache due to the heat today so went to buy some paracetamol and picked up 2 boxes. Got to the till and she said 'Sorry, but do you have ID? I just wasn't sure if you were over 18.' I told her my age and she still wouldn't let me have them. Don't drive so didn't have a license on me either.
Aibu to be annoyed? I look very young for my age but this seems ridiculous.

OP posts:
Thread gallery
8
Florenz · 09/06/2023 21:28

Why take the risk? There are certainly 37 year olds that would pass for under 25. Just take ID when you go shopping or face the consequences. Shops don't have to sell their wares to you, they're businesses, not public services. If you don't like the way they do business, take your money elsewhere.

celticprincess · 09/06/2023 21:31

My 73 year old mother gets asked for ID when her Amazon prime food shop from Morrisons is delivered and she has age restricted items. They buy delivering is always embarrassed as he can tell she’s over 25 but he has to still ask.

EmeraldFox · 09/06/2023 21:34

DiaNaranja · 09/06/2023 20:49

And that's the whole point of it, you have to i.d everyone who COULD be under the age of 25. So quite often (like in ops case) someone older than 25 gets asked to prove their age. It is gross misconduct, as it's going against the T25 policy that the specific company/store has signed and agreed to follow. I do some work for a national union, and when these things happen, it's a very tricky situation to try and get an employee out of, as part of their induction to their job role requires them to do pretty intensive training around age restricted sales, and they sign an agreement to follow the principles at all times. Yes, it is subjective, but the point of the matter is, everyone who could potentially be under 25 should be asked for i.d, which is why alot of staff members will lean on the side of caution and frequently i.d people who are well into their 30's. They're protecting their job at the end of the day. The younger generations are so used to being asked for I'd now, they usually have it ready to hand before being asked, so this is just becoming the norm.

On the rasg website and others it says you may be asked for ID if you look under 25, not if you look 35 but could possibly be under 25.

postitnote8 · 09/06/2023 21:46

I'm with you OP. I'm 38 and sometimes get ID'd. I know it's the law to challenge bla bla but I really despair of the lack of total common sense! Robot shop cashiers!

Newandveryconfused · 09/06/2023 23:35

I'm 42, my eldest is 18. I'm always asked for ID. I've even been seen by customers who've seen me out and then when they've next seen me.... Said they saw me the other day with my friend!! Trust me... My 18 year old DOESN'T look 18! she looks about 12 at a push. I can't see us looking close in age to be "my mate".
It can be flattering to be asked but when I'm spoken to like a CHILD... it starts to grate.

2020Raquet · 09/06/2023 23:37

I’m sorry if someone else has mentioned this, it’s a very long thread; but I don’t think it’s anything to do with your age. Only a registered pharmacy can sell more than 12 paracetamol at a time. It’s restricted. A supermarket till will automatically reject a sale of 2 packets. Due to its horrible effects if people try to overdose with it.

EbonyRaven · 09/06/2023 23:53

celticprincess · 09/06/2023 21:31

My 73 year old mother gets asked for ID when her Amazon prime food shop from Morrisons is delivered and she has age restricted items. They buy delivering is always embarrassed as he can tell she’s over 25 but he has to still ask.

What the actual living FUCK? 😂 A 73 year old gets asked for ID for age restricted items? What planet is this on? Never happened to anyone I know over 35. Ever.

EbonyRaven · 09/06/2023 23:53

RunningUpThatMill · 09/06/2023 20:01

@EbonyRaven sorry, it was meant to be a joke but I didn't articulate that well in my comment. I'd be on the wine.

I can relate @RunningUpThatMill Wine Grin

HerRoyalGoddess · 09/06/2023 23:55

I work for one of the big supermarkets and have for 20+ yrs we can sell two products in total of items that contain pain medication

SamW98 · 10/06/2023 00:06

EbonyRaven · 09/06/2023 23:53

What the actual living FUCK? 😂 A 73 year old gets asked for ID for age restricted items? What planet is this on? Never happened to anyone I know over 35. Ever.

I had an Amazon driver refuse to leave my wine because I didn’t have age evidence - I’m over 50!!

WomblingTree86 · 10/06/2023 00:37

2020Raquet · 09/06/2023 23:37

I’m sorry if someone else has mentioned this, it’s a very long thread; but I don’t think it’s anything to do with your age. Only a registered pharmacy can sell more than 12 paracetamol at a time. It’s restricted. A supermarket till will automatically reject a sale of 2 packets. Due to its horrible effects if people try to overdose with it.

No, they can sell two packs maximum.

WomblingTree86 · 10/06/2023 00:44

wentworthinmate · 09/06/2023 21:10

As ex retail worker it’s ‘Challenge 25’ so anyone that you think looks under 25 you should ID. Where I worked we also wouldn’t sell analgesics to under 16’s anyway. Also it is the person selling the items that gets into trouble NOT the shop or the manager, this was drummed into us all the time. If you know you look younger than you actually are just be aware that you may get asked for ID, spot checks by TS officers are more common than you might think.

No one would get into trouble for selling paracetamol to someone who looks under 25 because there is no age restriction.

fdgdfgdfgdfg · 10/06/2023 01:12

PinkRiceKrispies · 08/06/2023 22:42

I said I looked young for my age as in most people think 23/25 but no, I don't look under 18.

If they think you look under 25, they're required to ID you. You say yourself that you look 23, so they could lose their jobs or be fined if they don't ID you.

Blueink · 10/06/2023 01:30

LaDamaDeElche · 09/06/2023 21:24

A 37 year old doesn’t look underage. It’s ridiculous to question someone of that age.

OP admitted they look as young as 23, so no it wasn't ridiculous to apply the 'check 25' in her case

T1Dmama · 10/06/2023 03:02

It does seem a bit crazy for paracetamol…
a t the end of the day, people insisting that we’d be cross if someone sold our 14 year old several packets etc…. Surely ANY age can overdose… showing ID doesn’t stop that.
Some shops take it to the extreme… I recently read an article where a 16 year old was prevented from buying Lucozade!! Poor kid was a type 1 diabetic and was buying it to treat a hypo

WandaWonder · 10/06/2023 03:14

I see 2 scenarios

  1. It is their job
  2. They were employed just to annoy you
  3. This did not really happen
Maverickess · 10/06/2023 04:21

What exactly are the parameters of looking 16, 25 or 38?
In enough detail to stake your job on? Or possibly a large fine or prison sentence (obvs for alcohol but it has been mentioned here) - get it wrong and you get disciplined, sacked or prosecuted. And if someone is ill, injured, or does something sad or stupid after you've made this sale, you'll get the blame for that too. And if the premises lose their alcohol licence, or have restrictions imposed on it as a result of your actions, and fines issued, then they're your fault too, any revenue and jobs lost because of it, your fault.

And you get a whole couple of hours training, probably online, to equip you for that responsibility.

A teenager local to this area died recently as a result of alcohol. There's practically a witch hunt for the retailer of the alcohol, and legally as the teen was under 18 (but did look older) they are also responsible, even if it was a proxy sale and they suspected (or more correctly the law decides they should have suspected) that was the case.

Probably the same people who'd be screeching that you can give your child booze at home at 5 years old or that a 16/7 year old can drink with a meal whenever the issue of ID is brought up.

That's why. I can't imagine how I'd feel right now if I'd given that young person access to alcohol that day, far, far worse than being balled out by an entitled knob head because I ask for ID because I'm not sure. And that's before any legal ramifications that might happen.

I mean we can always campaign to have things changed and to not hold retailers responsible when things go tits up and people are hurt as a result of the sale of age restricted items, and people be responsible for their own behaviour.

Sussexcricket · 10/06/2023 07:24

All the people saying it's ridiculous I bet if it was there job they'd be more cautious to
We all commonly id people age 25-35 in my shop because a lot of this age range can appear to look under 25

LaDamaDeElche · 10/06/2023 08:10

OP admitted they look as young as 23, so no it wasn't ridiculous to apply the 'check 25' in her case OP May think she looks as young as 23, but I doubt it. I have never in my life seen a 37 year old I'd think was 23...never. You can look young, but not that young.

KimberleyClark · 10/06/2023 08:29

NeedPizza · 08/06/2023 18:46

Perhaps. But it's called responsible retailing. Want your 14yr old to overdose on paracetamol? Bet youd be the first one to come in and scream at us for selling them 5 packets!

I don’t think anyone would be allowed to buy 5 packets of paracetamol in a single transaction whatever their age. 2 packs is the most you can buy. Doesn’t stop you going to other shops and building up a stash though.

ArtimisGame · 10/06/2023 09:55

I was IDed in Morrisons buying some wine when I was 32, so I gave them my provisional licence and they told me it was fake (that it was either an older sister’s or some fabrication) and tried to confiscate it. I said I was happy to wait for the police to arrive as thats a crime. After keeping me waiting at the till with my ID in their office they handed it back to me and told me I could buy the things. Then the next day I went back to buy some wood kindling for my wood burning stove and they again told me I had a fake ID.

I think what annoys me about it is that I have been accused of using a fake ID since turning 18, but it happened less frequently as I aged. I feel like the way the people talk to me infantilises me, even though I always have the correct in date ID. When I was 18 I went to the lengths of taking 2 forms of ID everywhere so I wouldn’t get refused entry to nightclubs.

JustPoppinBy · 10/06/2023 10:18

Just to clarify for everyone, it’s not about looking 18, you have to look over 25. They do the ‘think 25’ policy so there’s less chance of any mistakes and the checkout assistants are literally just doing their job. They get SO MUCH abuse for it but they have to do it.

JustPoppinBy · 10/06/2023 10:27

Oftentimes · 08/06/2023 18:54

I’d have asked to speak to someone else, any other member of staff would do. There’s no way there’s 2 people working in one shop that are stupid enough to not see that you were older.

How horrible to call them stupid. They are literally just doing their job. Everyone can judge age differently, plenty of older people can look younger and the assistant is personally liable if they get it wrong. Why is showing ID such an issue that you get to label the assistant stupid?

JustPoppinBy · 10/06/2023 10:31

WomblingTree86 · 10/06/2023 00:44

No one would get into trouble for selling paracetamol to someone who looks under 25 because there is no age restriction.

Actually, if it is their shops policy to have it on their ‘check 25’ list then yes they very much would get into trouble. Maybe not legally and fined, like with alcohol, but they will still face a disciplinary and probably loss of job.

Florenz · 10/06/2023 11:33

There's that disease that can make children look much older than they are, Robin Williams was in a movie about it. So someone that looks elderly could in fact be a child. It's better just to ask for ID every time and for people to remember to take it with them when they go shopping.

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