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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To hate the trend of shops giving lower prices for ‘members’

247 replies

SaturdayGiraffe · 06/06/2023 13:42

Just give us lower prices without forcing everyone to carry cards or download apps (that glitch/not scan/no wifi in store).

Just wasted 30min of lunchtime in Boots only to realise my physical card is at home, so I would be charged more. Logged into Boots site and the number isn’t even on there - “we keep the last 3 digits hidden”.

Amazon Prime wins again.

Go on tell me how much you all love carrying cards/downloading apps for £1 off some foot peel socks.

OP posts:
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10
Paperlate · 06/06/2023 18:37

I often tap my Tesco clubcard if someone in front of me hasn't got one. They get the discount, I get the points. It's a win win.

LauraNicolaides · 06/06/2023 18:38

Paperlate · 06/06/2023 18:37

I often tap my Tesco clubcard if someone in front of me hasn't got one. They get the discount, I get the points. It's a win win.

And it buggers up Tesco's data set Grin

VisionsOfSplendour · 06/06/2023 18:39

stbrandonsboat · 06/06/2023 15:53

They harvest members' data which they sell on to advertising companies and goodness knows who else. They're nothing but scammy blackmailers.

I've had a Tesco club card since they were introduced and I never get any unsolicited marketing

Somebody somewhere is doing a crap job then

What exactly do you mean selling the data?

LauraNicolaides · 06/06/2023 18:41

VisionsOfSplendour · 06/06/2023 18:39

I've had a Tesco club card since they were introduced and I never get any unsolicited marketing

Somebody somewhere is doing a crap job then

What exactly do you mean selling the data?

What exactly do you mean selling the data?

I've asked this twice already, but no one actually seems to know!

OhBling · 06/06/2023 18:42

theblackradiator · 06/06/2023 18:26

this. I have an elderly relative with dementia still just about able to go to the local supermarket independently but doesn't have a smartphone and definitely wouldn't be able to use one and has no clue what an email address is. why should they have to pay double the price for items. it's like they're being penalised for having dementia and not being able to manage these things such as apps etc which younger more able people can. It annoys me so much and all needs scrapping.

Unfortunately, while I do completely understand the frustration that she's paying more, unfortunately, someone like this is not as useful for the retailer from a data perspective which is why they are less likely to care. This is where my point that they are, in effect, buying your data from you is so important. And some data is more useful than others.

@redskylight it actually goes even further now. Today, it's not the retailer who will target you, it's the biscuit company or companies that think if you like biscuits you'll like their product. And they are paying the retailer to send you that information. So the retailer is making money off the sale, sure, but they're ALSO making money off the advertising.

This has always been the case - eg where a yoghurt company might pay to have their products more prominently displayed in the store - but this takes it to a whole new level and massively increases the revenues for the retailer from the advertising.

simplespimply · 06/06/2023 18:46

LifeIsPainHighness · 06/06/2023 15:57

I hate it too because my Tesco app ALWAYS logs me out because there’s no signal in the shop O often have to go stand by the front door to get signal to sign on for cheaper goods.

infuriating

You can add your card to your apple/Google wallet on your phone and then it works without a signal. I've got all my loyalty cards on my phone wallet.

OhBling · 06/06/2023 18:49

LauraNicolaides · 06/06/2023 18:41

What exactly do you mean selling the data?

I've asked this twice already, but no one actually seems to know!

Monetising the data is probably a better way to put it.

They could sell it, and then yes, you'd be targeted via email/post etc with ads. There are some issues around privacy and consumer unhappiness that makes this a little less likely in the current environment however.

But they can monetise it. As I mention above - a retailer who knows you like digestives might accept advertising money from a different brand of digestive to offer you coupons/discounts on their product. The retailer is therefore still making the sale, but they make extra cash because they've been paid to attract you.

The retailer might realise that do like certain products, but only at specific prices, so they'll ensure that you receive that email / get that in-app notification etc when the product is on sale, encouraging you to come into the store.

They can take the data from you and others like you to understand shopping habits and apply this data to how the store is laid out, thereby increasing their sales - if a retailer can get everyone to add one extra item to their basket every time they shop, that would be a massive incremental change to their sales overall.

As supply chains get more sophisticated, they can even work out things like the best time to sell certain products etc. This is something that retailers have done for eons, but this offers a more specific, data-led approach that is more effective. eg, I'd be shocked if there's a retailer on the planet who doesn't understand, without seeing your loyalty data, that pastries sell more enthusiastically in the morning or that BBQ ingredients are popular before a sunny bank holiday. But maybe they didn't realise that shoppers in the afternoon are more likely to buy lamb chops (totally made up example that is meaningless).

cocksstrideintheevening · 06/06/2023 18:52

TshirtInColour · 06/06/2023 17:27

Don’t be fooled by this membership lark, you are not members, and you aren’t making savings, they inflate the prices, and use algorithms to keep their profits high
We don’t want to be in the Costco situation, and have to pay to enter a supermarket.
Costcos prices are not cheap in my opinion, but they make millions from their membership fee

Costco has never been a discounter, they're for buying in bulk

WheelsUp · 06/06/2023 18:54

I welcome personalised coupons and targeted advertising.
If Internet in your local store is a problem screenshot the card in your photos or add them to the wallet app. With cards also coming in key fob and credit card format, I think that they try to be inclusive but if anyone is excluded because of disability hopefully there would be some sort of other method that could be used.

Is Aldi the only supermarket with no app?

OhBling · 06/06/2023 18:55

Oh, and sorry, to be a bit more nerdy, there are a bunch of other data points that they can benefit from and that they can potentially sell to advertisers. eg, they might not sell your specific data but they know what cohort you are part of eg female, between 35-50, living in SE England, with at least one child living at home. They then take all this data together for you and all the other people like you and advertisers and brands and the retailers can use this data to assess, for example, if they run a new ad campaign, where was it most effective in terms of cohorts? That gives them information on the best way to target those cohorts in the future. This is far more specific and granular than in the old days where they'd maybe learn that overall, SE England responded well to that TV add but Scotland didn't.

Takoneko · 06/06/2023 18:56

Precipice · 06/06/2023 18:31

The collection of customer data and the building of customer profiles is a step towards personalised pricing. We already see this in some markets online. If retailers can see that you are a loyal customer of an item and do not consider similar items easily acceptable substitutes for that item, they know that they can charge you more for said item than they could a customer who would easily make the switch to another product. You are deemed to be willing to pay a higher price because you place a higher value on the item. In personalised pricing, most customers will lose out. Is this a pricing set-up that you want to support and encourage?

This.

I’m not anti-membership cards and use mine regularly at Tesco but I am very aware that they are building a very detailed picture of my shopping habits. They have AI models now that can work out all kinds of personal information about you and your household from that data. The Target pregnancy prediction model made the news but there will be far more sophisticated AI models now that will predict your health,
profession, family makeup, pregnancy, menopause, changes in financial situation etc.

I’m OK with that, but can totally understand why people felt freaked out by a shop knowing they were pregnant before they told their family.

And the fact is that this is leading us towards personalised pricing where we will all pay more. In future they will be able to make sure that the things you love and buy regularly are never on offer for you. Your offers will be calculated to make you spend more overall and these systems are smart. We all hugely underestimate our susceptibility to manipulation and advertising.

LauraNicolaides · 06/06/2023 18:56

OhBling · 06/06/2023 18:49

Monetising the data is probably a better way to put it.

They could sell it, and then yes, you'd be targeted via email/post etc with ads. There are some issues around privacy and consumer unhappiness that makes this a little less likely in the current environment however.

But they can monetise it. As I mention above - a retailer who knows you like digestives might accept advertising money from a different brand of digestive to offer you coupons/discounts on their product. The retailer is therefore still making the sale, but they make extra cash because they've been paid to attract you.

The retailer might realise that do like certain products, but only at specific prices, so they'll ensure that you receive that email / get that in-app notification etc when the product is on sale, encouraging you to come into the store.

They can take the data from you and others like you to understand shopping habits and apply this data to how the store is laid out, thereby increasing their sales - if a retailer can get everyone to add one extra item to their basket every time they shop, that would be a massive incremental change to their sales overall.

As supply chains get more sophisticated, they can even work out things like the best time to sell certain products etc. This is something that retailers have done for eons, but this offers a more specific, data-led approach that is more effective. eg, I'd be shocked if there's a retailer on the planet who doesn't understand, without seeing your loyalty data, that pastries sell more enthusiastically in the morning or that BBQ ingredients are popular before a sunny bank holiday. But maybe they didn't realise that shoppers in the afternoon are more likely to buy lamb chops (totally made up example that is meaningless).

Thanks @OhBling that's very interesting!

But with only a postal address to go on I don't really see that the advertising is that valuable. If they want to send me vouchers for cheap digestives go ahead! If I had the option I would have opted out of junk mail, if I didn't it tends to go in the bin unopened, and if I happen to open it I might like some vouchers! I can't see how I lose out.

The data on what time of day lamb chops fly off the shelves is surely just a point-of-sale thing which doesn't need to know my identity?

LauraNicolaides · 06/06/2023 18:58

OhBling · 06/06/2023 18:55

Oh, and sorry, to be a bit more nerdy, there are a bunch of other data points that they can benefit from and that they can potentially sell to advertisers. eg, they might not sell your specific data but they know what cohort you are part of eg female, between 35-50, living in SE England, with at least one child living at home. They then take all this data together for you and all the other people like you and advertisers and brands and the retailers can use this data to assess, for example, if they run a new ad campaign, where was it most effective in terms of cohorts? That gives them information on the best way to target those cohorts in the future. This is far more specific and granular than in the old days where they'd maybe learn that overall, SE England responded well to that TV add but Scotland didn't.

Ok, thanks, interesting, I can see that you know what you're talking about!

stayathomer · 06/06/2023 18:59

really don't understand how people have the time to get upset about things like this. I do have a Tesco Clubcard & the Lidl Plus app but not any of the others. If a shop is selling something at a price I don't want to pay I'll just buy it elsewhere. It's never occurred to me to get pissed off that others have downloaded an app I can't be bothered to.

Went on a road trip the other day to get my mum something and was in a huge hurry the other day as had to get back and get the kids but was over an hour and a half’s drive. Then I saw a Superdrug (which we don’t have anywhere in driving distance here, in Ireland btw!), I ran in, absolutely ready to impulse buy (was first day off in 8 days) and saw they had something I’ve wanted for ever for fifteen quid cheaper than it usually is. I said feck it and got it to the till, in a hurry and absolutely buzzing. Was asked did I have an app or card as the deal was actually for members only. She quoted a price five euro more expensive than the one I’ve been thinking about for about a year now. ‘Oh no sorry I’m not a member.’ I said, wanting to start crying. ‘Oh it’s really quick to signup!’ I literally had no seconds left and had to say sorry and run. Hate it. Hate hate hate!!!!

NewNovember · 06/06/2023 19:09

Your boots card is digital in the app.

NewNovember · 06/06/2023 19:10

LifeIsPainHighness · 06/06/2023 15:57

I hate it too because my Tesco app ALWAYS logs me out because there’s no signal in the shop O often have to go stand by the front door to get signal to sign on for cheaper goods.

infuriating

Take a screenshot of your card.

Takoneko · 06/06/2023 19:11

LauraNicolaides · 06/06/2023 18:56

Thanks @OhBling that's very interesting!

But with only a postal address to go on I don't really see that the advertising is that valuable. If they want to send me vouchers for cheap digestives go ahead! If I had the option I would have opted out of junk mail, if I didn't it tends to go in the bin unopened, and if I happen to open it I might like some vouchers! I can't see how I lose out.

The data on what time of day lamb chops fly off the shelves is surely just a point-of-sale thing which doesn't need to know my identity?

It’s much more sophisticated than sending ads for cheap digestives to people who buy digestives.
Let’s say they see that you stop buying certain foods and start buying foods
and other products that, when you look at all the data as a whole, indicate with an 89% confidence that someone in the household has a serious cancer diagnosis and then they start targeting your home with ads for funeral packages. That is easily possible from the data Tesco has and hugely profitable if they make use of
it. Companies will pay them to find out how to target ads.

This is not giving people tailor made deals so they pay less for things they were going to buy anyway. They are making more money from us, not less.

sunglassesonthetable · 06/06/2023 19:14

I just feel pleased I'm a member and getting the dissy 🤷‍♀️

I like Lidl 10% off the whole shop and the clubcard member prices. Why wouldn't I?

I can't get my head round people being annoyed around cheaper prices available for niche much effort.

LauraNicolaides · 06/06/2023 19:23

Takoneko · 06/06/2023 19:11

It’s much more sophisticated than sending ads for cheap digestives to people who buy digestives.
Let’s say they see that you stop buying certain foods and start buying foods
and other products that, when you look at all the data as a whole, indicate with an 89% confidence that someone in the household has a serious cancer diagnosis and then they start targeting your home with ads for funeral packages. That is easily possible from the data Tesco has and hugely profitable if they make use of
it. Companies will pay them to find out how to target ads.

This is not giving people tailor made deals so they pay less for things they were going to buy anyway. They are making more money from us, not less.

Thanks @Takoneko - clever.

Vitriolinsanity · 06/06/2023 19:25

I cannot and will not get het up with this.

Even my 86 year old mum has her loyalty cards on her phone. The nice checkout people sort it out for her. No way she'd miss out on deal whilst she's pulling in oxygen.

Kazzyhoward · 06/06/2023 19:31

YABU. There've been loyalty/discount schemes for decades. Have you forgotten Green Shield Stamps and the Co-Op "Divvy"? The current crop of apps/cards is just the modern evolution. My Dad was a manager of our town's "Co Op" grocery chain store back in the 70s - I used to go during school holidays and remember seeing dual pricing/special offers for customers who could produce their Co-Op "divvy" book at the counter! It's really no different to "BOGOF" or "3 for 2" or any of the other schemes to persuade people to buy more than they need or to encourage loyalty.

User18540964 · 06/06/2023 19:32

I don't mind on the websites as the card is on there anyway so it does it automatically, I find it a pain in shops though as it is an extra thing you have to do. Rewards cards are much better suited to online shopping

JamMakingWannaBe · 06/06/2023 19:38

I did a "Marketing" post-grad. Our lecturer had a Tesco clubcard he used exclusively for alcohol purchases and one his DW used for the household general grocery shopping. This was 20 years ago in the prime of consumer data gathering but as as exercise it was fascinating what products were targeted at them in the offers each week.

1offnamechange · 06/06/2023 19:41

meh I've got to say I don't find it very inconvenient. As others have said, it's hardly a new thing, and a few apps on your phone is miles easier than having to lug a wallet full of loyalty cards and stamps everywhere.

Obviously cheaper prices for everyone would be better.
But it's unlikely the shops would do that without any incentive for them
so for me the tiny inconvenience of having the apps is worth the lower prices.

I can't really worry about the data storing aspect of it either because I shop so randomly (not very loyal to any 1 supermarket!) I can't imagine any of them getting any very valuable data from me. Although the explanations by posters who understand data marketing etc were very useful!

Boots website and app is particularly shit though I will agree on that.

User18540964 · 06/06/2023 19:47

Boots is terrible, high priced, can't find anything in the store, have to spend a fortune to get free C and C, most stuff you may as well just order from Amazon or get on the online supermarket shop