Shop refusing refund - refund policy unclear at time of purchase

[dryingontheradiatior]

I'll spare the details but DH has been asking for something regularly, something that I could only get in an antique shop. So I got him it for his birthday.

DH kicks off saying clearly it was a joke, etc. Baffled that I've actually got it. I didn't realise jokes that nobody laughed at were repeated so many times, starting with "I really want a..."

DH has called the antique shop to ask for a refund who have said no. Item is not faulty.
I was not given a receipt (only got it today) and wasn't told no refunds in the shop.

After a lot of back and forth with DH the shop offered a credit note. He isn't happy with this as we aren't likely to ever purchase an antique from an antique shop and we'd affectively be throwing the money away.
DH asked me to take it back tomorrow, which I can't do, so he's going to do it...and says he will be quite pushy with the owner in the shop for a refund because if I wasn't told they don't offer refunds then that's their issue, and he plans to leave them a bad review if they don't...

I actually think DH IBVU. Firstly, "joking" that he wanted something about 11 times and getting very annoyed when I then purchased it, but leaving the shop a bad review purely because we have changed our minds as purchasers isn't fair.

Does anyone know the ins and outs of this? Should the shop provide a refund if they didn't say that they don't offer them? They didn't give me a receipt either. The item was only purchased today.

Yabu for not telling us what the item is!

But YABU to expect an antique shop to take returns

YANBU to be furious with your DH

Your DH is an idiot

I don’t know about the law regarding returns.

I hope you’re ok tho, sounds like pretty shitty behaviour from your husband, you must’ve gone to some trouble sourcing a gift from an antique shop. I hope he’s not normally such a jerk.

Is it a taxidermy badger with a tray? If so I’ve just the spot for it.

Of course they don't have to give you your money back if there's nothing wrong with what you've bought

Is your husband generally an aggressive arse as well as apparently childishly stupid?

Your DH is being a dick.

Shops only have to give refunds if an item is faulty https://www.moneysavingexpert.com/reclaim/consumer-rights-refunds-exchange/#:~:text=Even%20if%20you've%20bought,have%20to%20stick%20to%20them.

He'd be better off trying to sell it.

You are not entitled to a refund for change of mind, sorry. Some shops may choose to offer this but it isn't a consumer right.

Your dh sounds very childish. I hope he isn't successful in getting a full refund, will be a hard lesson learnt for him

If you buy something in store you're not entitled to a refund unless the item was faulty at the time of purchase and can't be repaired / replaced. You can request a refund if you've bought certain items online within 14 days for no reason.

I'm sure I'll be corrected, but as this was a purchase within a shop (not online) they I didn't think they legally NEED to give refund for a change of mind (or dickhead partner!) and only if its faulty.

YABU- you didn't ask for a receipt

Why can't you re-sell on vinted, ebay etc???

There is no legal obligation on a retailer to provide a receipt. Obviously most do as a good practice.

It is a very obscur ornament. Not taxidermy haha

DH is under a huge amount of stress at the moment, this is out of character for him. He still wants to try and go in tomorrow and get a refund though. I have said I'm not doing it.

What is the item?

If it is then I am prepared to start a bidding war...

I wouldn't expect an antique shop to give a refund just because you changed yur mind. Sold as seen.

He obviously feels very silly for making this “joke” that has backfired on him, and is now trying to make it everyone else’s problem but his.

Ask them if they want to buy it back. You won't get what you paid obviously because they will want to sell it on again at a profit.
Your husband is an idiot. Saying "ooh I want that" in an antique store once is a joke (the amount of ugly lamps etc I have jokingly said that about....) - saying it several times is just stupid.
Whatever money you get back - keep for yourself. Tell him he has a year until his next birthday so plenty of time to think of a gift he actually wants. Tell him if he isn't an idiot for the next 12 months you might even get it for him.

I suspect that ebay might be your best bet.

And DH needs to stop being a dick - don't 'joke' about wanting something if you don't want it

It’s to put my mouse chess set on

What was unclear about their policy? they didn’t tell you they offered refunds so why on earth would you think they would? Especially an antique shop. that would be fairly unusual.

You’re right that your DH is being unreasonable to leave them a poor review because you bought something you later realised wasn’t wanted. But you can’t control him. So let it go. Get the credit note, find the best thing you can in the shop. Thank the shop keepers, leave your own review thanking them for their flexibility and try and move on.

To me it is somewhat baffling that two people could be close enough to get married but not be able to tell when one of them is joking about something they want (the “joking” about it many times without the joke being expanded on/joined in by the other party seems particularly weird). Are you two normally on the same page over that sort of thing? Is this a symptom of something bigger going on?

You are not entitled to a refund from a shop simply because you have changed your mind.

Shop doesn’t need to advise you of their refund policy when you purchase something, you have no legal right to a refund, unless the item is faulty, can’t believe grown adults are unaware of this. Some shops will offer a refund as a gesture of goodwill but they are not obliged to. Let your DH take it back and make a tit of himself, sounds like he deserves it.

Is your husband usually such an unfunny, bullying knob?