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AIBU?

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Original poster

Shop refusing refund - refund policy unclear at time of purchase

113 replies

dryingontheradiatior · 28/03/2023 18:47

I'll spare the details but DH has been asking for something regularly, something that I could only get in an antique shop. So I got him it for his birthday.

DH kicks off saying clearly it was a joke, etc. Baffled that I've actually got it. I didn't realise jokes that nobody laughed at were repeated so many times, starting with "I really want a..."

DH has called the antique shop to ask for a refund who have said no. Item is not faulty.
I was not given a receipt (only got it today) and wasn't told no refunds in the shop.

After a lot of back and forth with DH the shop offered a credit note. He isn't happy with this as we aren't likely to ever purchase an antique from an antique shop and we'd affectively be throwing the money away.
DH asked me to take it back tomorrow, which I can't do, so he's going to do it...and says he will be quite pushy with the owner in the shop for a refund because if I wasn't told they don't offer refunds then that's their issue, and he plans to leave them a bad review if they don't...

I actually think DH IBVU. Firstly, "joking" that he wanted something about 11 times and getting very annoyed when I then purchased it, but leaving the shop a bad review purely because we have changed our minds as purchasers isn't fair.

Does anyone know the ins and outs of this? Should the shop provide a refund if they didn't say that they don't offer them? They didn't give me a receipt either. The item was only purchased today.

OP posts:
Thread gallery
6
SmallAngryPenguinWoman · 28/03/2023 20:49

You bought it in the shop and there's nothing wrong with it, so you are not entitled to a refund. The shop are being kind offering a credit note.

But to be honest... all this for £20? Leave it be, it's spent now. And tell your DH to stop "joking" about things he wants.

Chowtime · 28/03/2023 20:51

I had a little chuckle at the poster who suggested moving around the house a bit.
Make sure you get it out on full display for when his family come to visit.

SpacePotato · 28/03/2023 20:51

Why the fuck did he repeatedly ask for something he didn't actually want though?

Xarrie · 28/03/2023 20:52

Is it a trombone?

Original poster
dryingontheradiatior · 28/03/2023 20:53

Move it around the house in a sort of hide and seek.

Hahaha I like this

I think the best thing would be to bury it in the flower beds...DH is an avid gardener and several times a year plants new things...the puzzled look when his trowel goes clunk and he digs this up

OP posts:
Isledelaray · 28/03/2023 20:54

If a shop clearly displays a refund policy - ie return unused goods within 14 days - they have to stick to it

However, a shop does not have to have a refund policy at all. Except when an item is proven to be faulty.

I would always check with an independent as in my experience, it's credit or exchange at best.

JudgeRudy · 28/03/2023 20:59

Your husband is an idiot. A self entitled one at that. No, they don't need to refund you because you've changed your mind. If he walked into my shop gobbling off and being threatening I would call the Police and have him removed.
Stick it on ebay or take it to cash convertors

RumNotRun · 28/03/2023 21:03

dryingontheradiatior · 28/03/2023 20:41

He's agreed that he isn't going in the shop, he remembers going in there before and the man being really nice.

I'm tempted not to sell it and to get it out at inappropriate times as a centre piece.

I think this definitely the best idea.

Also "cancel the cheque" You're going to get loads more replies from people quoting selling regulations to you,having only read the OP.

Iwrotethelyricstoaxlf · 28/03/2023 21:05

BUT WHAT IS IT!!!!

whynotwhatknot · 28/03/2023 21:07

he was going to go into a shop and shout at them over 20 quid?

any normal person would have just laughed and said you sill sod i was joking

HoneyPotBee · 28/03/2023 21:10

I’d let it go if it was only £20. Donate it to the charity shop if you really don’t want it in the house.

Shop keepers really have my sympathy.

FarmGirl78 · 28/03/2023 21:12

The default position is that they don't need to offer refunds (unless something is faulty). They don't need to tell you the don't offer refunds because there's no need.

Your husband will just make a massive tit of himself if he leaves a bad review. If he's going to go back there all guns blazing I really hope the shop keeper isn't intimidated enough to refund him. Bullies shouldn't win.

Pixiedust1234 · 28/03/2023 21:12

TommyNever · 28/03/2023 20:19

I'm betting it's a brass hedgehog.

I want that hedgehog!!!

Haven't read further posts but I'm guessing its a spitoon. Men seem to like the thought of those.

70isaLimitNotaTarget · 28/03/2023 21:14

Actually the contract of sale is with the OP so without a Gift Receipt they don;t have to engage with him at all .

And as you didn't get any receipt how can you prove you bought it ? Did you pa cash or card ?

Original poster
dryingontheradiatior · 28/03/2023 21:17

It is not a spittoon

Paid on card

OP posts:
Xarrie · 28/03/2023 21:20

Is it a brass hedgehog?

brogueish · 28/03/2023 21:21

He's not been very nice here. If him repeatedly asking for the mystery item was a joke, why didn't he find it funny when you presented him with it as his birthday gift. That would be the punchline, right? It sounds more like he was having his joke at your expense.

3luckystars · 28/03/2023 21:28

Is he acting totally out of character?

I really want to know what it is too.

Original poster
dryingontheradiatior · 28/03/2023 21:34

Yes this is very out of character for him. He is typically very laid back.

OP posts:
TeachesOfPeaches · 28/03/2023 21:39

A typewriter? An old fashioned phone? A quill and ink pot?

Timetosayno · 28/03/2023 21:40

£20 omg 🤣🤣🤣. This is ridiculous. And am sorry OP but so are you for even entertaining this.

unclebuck · 28/03/2023 21:57

Tell him it is on permanent display as a constant reminder of his hilarious joke.

CC4712 · 28/03/2023 22:10

Was it these figurines OP? Described on the site as vintage 70's resin figurines and worth about £20??? 🤔 😂

Shop refusing refund - refund policy unclear at time of purchase
DumpedByText · 28/03/2023 22:11

You're not entitled to a refund, you are only entitled if the item is faulty. Most shops offer a 'goodwill' refund if you've changed your mind, but they are not legally obliged to do this.

Tell your husband to stop being an ungrateful dick and it's not the shops fault.

piedbeauty · 28/03/2023 22:23

Shops don't have to give you your money back unless an item is faulty (unlike online retailers). But they should have given you a receipt!

And your h is a dick for letting you think that this was something he really wanted.

Am interested to know what it was, though. I think I'd be able to tell if my h was joking about something like that!! Anyway, it's his fault and he's now over-reacting.