WIBU to be annoyed in this cafe?

[Hoppinggreen]

Went for lunch today at a local cafe. I was paying as a treat for my friend. Bill was about £30.
When I went to pay the person on the till made a mistake and over charged me by £10. It was actually a lot more complicated as she mixed up my bill with someone else then tried to add on someone’s takeaway but that was basically it.
After a lot of discussion between 2 staff members they said the only thing they could do was refund and charge me again. No problem I said.
So they did the refund and I said it hadn’t appeared back on my banking app to be told that I had to wait up to 10 days to get it. I was then expected to pay again.
I (calmly) said that I wasn’t happy about that as I would have paid £70 for a £30 lunch until the refund arrived. I was told there was no other alternative. I said again that I didn’t think this was reasonable. The staff member who made the mistake kept apologising and I said that it was a simple mistake and everyone made them so she really didn’t need to be upset about it. The other staff member said that I just needed to pay again and if I hadn’t received it in 10 days to call in.
There was a queue at this point so I said fine but I wasn’t happy about it. The staff member then told me that I had “upset” her colleague and was very short with me. I said again that I didn’t blame her for a simple mistake, it was the lack of resolution I was annoyed at. I did not raise my voice at any point and was very calm and measured. We left and I could hear the staff member telling her colleague she could come out now (she had vanished into the back as apparently she was too upset to deal with me) since I had gone. I left feeling as if I had done something wrong, honestly happy to be told I did
Was I unreasonable being annoyed at this? It won’t cause me any issue financially but I’m a bit miffed at being £40 out of pocket due to their mistake for up to 10 days. It might come earlier I know

They made a mistake, overcharged you, refused to refund, and made you feel so bad that you paid again.
I'd certainly not be going back after that!

Sounds like they don't have any common sense or critical thinking ability. Yanbu.

@AllOfThemWitches

It's not rocket science or magical ✨️ for the cafe to have found the easiest, effective way to address this and ensure the £10 due to Op,

Nothing mysterical whatever come on, what a pathetic service,
was this a young waitress new a her job
maybe ?

**

They could/should have given you a credit receipt for the refund as proof that you'd receive the money back.

You were told there was no way of getting your money back immediately. Fair enough to be annoyed about it but standing there hoping they'll come up with a magical solution

Ate you on glue? Of course there is a solution, and no magic involved. Open the fucking till and hand over the amount they had overcharged. Simple.

YABVU OP, no way I would have budged until they had done that. Everyone could have hid out the back all they liked, and a queue of 20 people could have formed behind me for all I would care. They can open the till and refund what they overcharged. No way I would be double paying (or paying over double) for it to take up to 10 days to be refunded. That’s outrageous.

As I said I wasn’t in the slightest annoyed at the server who made the mistakes, it was the other one who acted like I had kicked her puppy while taking another £30 off me that I’m a bit cross with - but I was still polite to her

You've obviously never worked in IT, you'd be surprised how complicated it can be depending on how something has been set up. Years ago I used to get angry at companies but now I understand how things work I have more sympathy. It's not like the workers purposely want to annoy customers do they.

Depends on who you and the retailer bank with, my bank is instant so things happen pretty quick, including getting paid 2 days before it's due as it clears straight away 😇🤣

That’s funny, because almost exactly the same thing happened to me too! 😅
Like you I also stood firm, they couldn’t understand why I wouldn’t pay again bud I reiterated that until I saw the funds back with me I’m not paying another penny.

In the end they said I couldn’t leave, wouldn’t let me do a promise to pay form and I was there for over an hour until the member of staff gave up and said I could leave and come back when the refund shows.

I went to the head office of the franchise (not a huge chain) and got a £20 fuel voucher by way of apology - which covered most of the money I ‘owed’!

Can’t believe people are sticking up for the cafe! The fact “refunds take time” is not the ops problem! They fucked up. If they couldn’t sort it there and then they should have let her have it for free. Why they hell should she be out of pocket?!

Often they can't actually do that as crazy as it sounds. The till is probably automated so it only opens under certain instruction. This is what people who want everything to be automated and have a cashless society don't understand. I'm guessing you've not worked in retail, customer service or IT by your comments. The double paying is odd, but that was probably the work around

Yeah I would have been really annoyed and not accepted this " solution". I would not have paid again and insisted on £10 back, in cash out of the till if it was going to take 10 days to show as a refund!

My work (independent retail) did this exact thing until very recently and it drives me and understandably our customers nuts! The reasoning was it messed up the card machine and till transactions balancing. Now that we’re on a new system it’s not a thing now but it’s ridiculous. You shouldn’t be short of cash, even if awaiting a refund, because of their mess up.

The refund has to be by the same method as the payment

Not IT, but I’ve been an auditor and have seen all the weird and wacky till systems companies use. It’s made me more understanding of situations like this and why just taking £10 from the till or just refunding £10 onto a card wouldn’t always be possible.

YABVU. Card and cash are two separate things, they go on different cash sheets.

It is not possible for them to just give you £10 out the till.

they should have given you £10 from the till.
it was a mistake yes but they didn’t deal well with it at all.
sounds like some staff training is required.

What a cheek expecting you to pay twice when they'd overcharged you the fIrst time! They should have just given you the £10 from the till. There were enough of them there to vouch for each other if they were questioned.

You would not be receiving anything out of the till and the police would be called.

I understand. This is obviously what SHOULD happen. However the OP SHOULDN'T have been charged incorrectly in the first place. A bit of give and take goes a long way.

People get upset over dumb shit all the time - it doesn’t mean they’re reasonable and that you’re to “blame” for them being upset.

This lady was embarrassed that she messed up at work and got caught; hence why she hid in the back. It’s not because of what you said. More that she made a mistake and couldn’t resolve it. You had a valid reason to complain.

Her colleague shouldn’t have said that you upset her either - sounds like an unprofessional establishment. How hard is it to add up what you should have been charged and then refund you the difference? Informing staff they have overcharged you is not being rude and should not upset them.

Omg get a grip 😂

Even if the £10 cash thing was not doable I really cannot fathom why they couldn’t just process a £10 refund from the card rather than cancelling the entire transaction and charging you again!

I must've misunderstood your comment, I agree with you. It's unfair on the workers as it would have been beyond their control. I understand the frustration from a customer point of view, but it's not the workers fault

It's a stupid way of them dealing with it, but would I be annoyed and cause a scene? Definitely not, I'd just patiently wait for my refund that I'd know is on its way.