WIBU to be annoyed in this cafe?

[Hoppinggreen]

Went for lunch today at a local cafe. I was paying as a treat for my friend. Bill was about £30.
When I went to pay the person on the till made a mistake and over charged me by £10. It was actually a lot more complicated as she mixed up my bill with someone else then tried to add on someone’s takeaway but that was basically it.
After a lot of discussion between 2 staff members they said the only thing they could do was refund and charge me again. No problem I said.
So they did the refund and I said it hadn’t appeared back on my banking app to be told that I had to wait up to 10 days to get it. I was then expected to pay again.
I (calmly) said that I wasn’t happy about that as I would have paid £70 for a £30 lunch until the refund arrived. I was told there was no other alternative. I said again that I didn’t think this was reasonable. The staff member who made the mistake kept apologising and I said that it was a simple mistake and everyone made them so she really didn’t need to be upset about it. The other staff member said that I just needed to pay again and if I hadn’t received it in 10 days to call in.
There was a queue at this point so I said fine but I wasn’t happy about it. The staff member then told me that I had “upset” her colleague and was very short with me. I said again that I didn’t blame her for a simple mistake, it was the lack of resolution I was annoyed at. I did not raise my voice at any point and was very calm and measured. We left and I could hear the staff member telling her colleague she could come out now (she had vanished into the back as apparently she was too upset to deal with me) since I had gone. I left feeling as if I had done something wrong, honestly happy to be told I did
Was I unreasonable being annoyed at this? It won’t cause me any issue financially but I’m a bit miffed at being £40 out of pocket due to their mistake for up to 10 days. It might come earlier I know

Surely you had a receipt for the refund from the card machine?

I would have refused to pay again, and said I don't have the money in my account to pay again. Refunds never hit your account straight away, and knowing this, it would be obvious to me that I would be out of pocket until the refund hits my account.

If you weren't aware of that then fair enough, they should have refunded you from the till.

Yes receipts?

make a note of time/ date staff members names

they absolutely should have taken the excess from the till. People don’t seem able to think in their feet these days

I was told it was the only option after several minutes of consultation between 3 staff members. A queue was forming and my parking was about to expire. I said that if it was the only way it was what we would have to do but I probably should have realised the timescales involved.

Nope
Obviously a mistake with hindsight but as I was holding up a queue while being accused of upsetting a staff member and at risk of a parking ticket an easy one to make.

Or if you feel you have to hide rather than deal with customers maybe don't go for a customer facing role.

I'm sure the answer would be given that poor people shouldn't be allowed to use cafes, but I'm sensing quite a bit of privilege on here. Yes, the money will come back to OP eventually, and all be evened out; but many people simply cannot afford to effectively lend out £40 for maybe a week or more. If you don't have money for food for your kids, you can't just tell them to 'simply' starve for 'up to ten days' - but nothing to worry about, as they will get some food after that.

This

No angst
I was just looking for other opinions as to whether I am unreasonable to be a bit annoyed about the whole thing

Do you not check the amount before you pay?

They probably weren't allowed to give you cash as a refund for a card sale because of some silly money laundering reasons but what they could have done is refunded the sale (so you start at - £40) put what you actually had on then the sale would be - £10 there's your refund. This is how we do it, then we aren't charging people twice.

You've got every right to be annoyed. They sounds really incompetent. The one on the till made so many mistakes, yes we all make them but come on, was she new I wonder?

They should have shown you a bit more respect as the customer, and not expected you to go out of pocket.

As I said the whole thing was very complicated due to a few mistakes by the server so I didn’t realise until it was too late. I was also speaking to my friend as she had to rush off
But yes, should have checked more carefully

So they over charged you £10 and then wanted another £30?

I would have refused to pay again. They could have and should have refunded you the £10 rather than make you further out of pocket

Personally I'd get a charge back from my bank. As I wouldn't trust them to sort it

Blaming you for their incompetence and wet wipe staff would have me in a Brian blessed rage.

No YANBU. Bloody twits. You were probably expected to be grateful they’d refunded you too!

I had similar in lidl today… we were charged for 71x (£40 odd quid!) garlic naan breads! 😂 we bought 1… also had a coupon for 10% which didn’t go through when I scanned the app. I didn’t realise till I was in the carpark - went back in & they really treated me like I was causing such a huge inconvenience. Refunded me for the 70 extra naan bread but said sorry can’t do -10% offer (would have amounted to around £15.) it has to be done when you pay… except I did? You fucked it! Couldn’t be arsed to argue so just walked out. Still pissed off though.

An annoyingly large amount of businesses nowadays don't ask if you want a receipt - and some even look most shocked if you pre-empt them by asking for one.

Also, a lot of small businesses now just wave those little white card machines at you, without you being able to see any kind of confirmation of the price on a screen (if they even have a screen). The prevailing attitude seems to be 'don't worry, it's all fine'.... except when it obviously isn't.

Why couldn't they refund you in cash and let you pay the 2nd time in cash?
Running off and hiding is ridiculous, we all make mistakes and you sound like you were being more than understanding. You just needed the same approach from them 🙄

I've just done a chargeback. They expect you to have given the company the opportunity to sort it first.

Yanbu. They should have refunded the overage they owed you, not your entire payment.

I would have told them they can wait 10 days for you to pay.

@donttellmehesalive I did one recently and they were pretty swift
I just said they'd been incompetent twats (perhaps slightly watered down)

As far as I can see the cafe has the chance to sort it. There and then. They're a bunch of idiots. They should never have taken another payment in the first place.

They sound really incompetent. I'd be livid. And being £40.00, even for a week, could really cause hardship for some people who need to budget very carefully.

Personally I'd get a charge back from my bank. As I wouldn't trust them to sort it

The bank would need proof of the transaction from the OP (which she doesn't have).

I agree OP. They should have given you the £10 in cash and save you all the grief

Or was it one of these silly, smug 'we are cash only' places?

My bank must be really shit! Or trusting

I didn't need this.

I had a similar instance where they could see I had been charged twice.

No. I’d expect them to refund me £10 out their till. Not refund the whole amount and then expect me to pay again. I’d tell them I don’t have the funds to pay again so they can give me a tenner or the whole amount and I’ll pay again once the refund has cleared