Apologies for the length of the post, just need a rant !! Anyone else had experience of EVRI delivery service incompetence ? I’ve had a few issues with them over the last few months, but the last one has been utterly bewildering.
Ordered three items in pre Black Friday sales, at three different online retailers. I asked for next day delivery. Emails from EVRI on the Friday saying they had all three parcels and would advise when they were out for delivery. Then nothing until the following Monday, when they updated the app to say all three were out for delivery and gave a two hour delivery window along with tracking numbers.
Five minutes after the delivery window expired they sent an email to say that the courier had tried to deliver and we were out. The fact that I was in a room overlooking the front door and have a ring camera say otherwise. Checked the footage - nothing. I also have a long standing instruction in the app to leave parcels in the enclosed porch if no reply - the couriers generally don’t even ring the bell, they just leave the parcels in the porch. So if the courier called on Monday and got no answer why did they not leave it in the porch as instructed ?
Email advised they would try to re deliver the following day, which they did. One parcel, unrelated, left in the porch. Since then they haven’t updated the app, I don’t know where my items are and there is seemingly no way to contact EVRI by phone. I finally found a complaints procedure online and outlined the problem. Got an email back with a ‘case number’ and an assurance that they would get back to me within 48 hours. That was a week ago.
When I contacted the retailers they all reported a high number of parcels ‘going missing’ recently and even they don’t have a customer services number - they have to rely on the business app to report problems. And yet they still continue to use them !!
So, I have no idea what’s going on with EVRI and posted to see if anyone has had a similar experience, and if/how you resolved it.