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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be noisy and ask about your cleaner?

139 replies

shonapop · 11/11/2022 10:51

What do you pay your cleaner per hour? How often do you have them? Weekly/fortnightly? How many hours? Do you value them? Are you happy with their work?

OP posts:
Christmasamtryigtogetexcited · 14/11/2022 21:11

SilentNike · 14/11/2022 21:04

I think we all understand what a loss leader is. How does it relate to your cleaner though? Do they sell you other services for a higher price?

Actually I genuinely didn’t know the expression but now I’ve googled it as pp so politely suggested , I actually fail to understand the link between selling cheap bread and milk and pp paying her cleaner £8/hr …bloody shocking TBH !

ScruffGin · 14/11/2022 21:14

We've really struggled to find decent ones, currently through an cleaning company, £95 for 5 hours (also includes a travel fee, so £17/hr). I have them weekly. Really need to cut down as it's so expensive, but they make my life immeasurably better...

Slanty · 14/11/2022 21:17

Floatyflip · 14/11/2022 18:21

Ours charge £8 an hour, they come as a pair and we have them for 2 hours a week.

They do the kitchen, 3 bathrooms, living room (including behind the sofa) master bedroom and all windows and blinds.

They mop throughout and hover all rooms they’re in.

once a month they also do a ‘big’ job, that alternates between cleaning the oven, full dishwasher clean and washing machine clean and de clogging.

Are you paying £4 per person per hour?

279Nouveauxnoms · 15/11/2022 08:09

shonapop · 14/11/2022 19:02

Going From £12.50 to £15 per hour. I am going to go for it and increase. I think I'm worth it!!

Go for it! I think £15ph is fine. You may lose a couple but you will probably soon fill the slots.

Pleasecreateausername13 · 15/11/2022 09:25

shonapop · 14/11/2022 19:02

Going From £12.50 to £15 per hour. I am going to go for it and increase. I think I'm worth it!!

I’ve just went up to £15 for new clients. My old ones will be going up a £1 in the new year because I provide all my own cleaning products and they have all increased in price as well. Plus like you I’ve not had any bad feedback yet so I think I’m worth it.

shonapop · 06/01/2023 09:39

Well, lost a couple of clients by increasing my prices. You win some you lose some!

OP posts:
279Nouveauxnoms · 06/01/2023 13:29

Sorry to hear that @shonapop

Presumably if most of them have accepted it you have made up most of the losses, and will have space to take on more.

I engaged a new cleaner last month at £15ph (after an initial £20ph 'deep clean'). She upped her rate to £18ph within a month. I was not best pleased as there had been no mention previously. Her cleaning is not amazing but she's a nice lady so for now we are going to stick with it.

Echobelly · 06/01/2023 13:34

£10ph, evidently we're getting a good deal! It's not her main job, she does it between supermarket shifts. Does 4 hours once a week and pretty happy with her - she's a friend of our previous cleaner, who recommended her once she landed a f/t office job.

She cleans and tidies the essentials and she usually has time each week to do something 'extra' like tidying a wardrobe interior or cleaning some shelves. We are not a tidy household 😳

DH gets very crotchety about cleaners and doesn't understand that if he leaves his stuff out messily, a cleaner will tidy it (and that it's not 'hiding [his] stuff') but current one has managed not to wind him up. She and our cat are very fond of each other!

Lucyccfc68 · 06/01/2023 14:00

£13 an hour - 2 hours a week. She brings her own cleaning stuff.

In her own words ‘your house is a dream to clean’ I don’t clean before she comes but my house has no clutter and is very, very tidy anyway. Clear surfaces, no clothes on the floor or pots in the sink. It’s 3 bedrooms and a conservatory and she can do it all in under 2 hours. It’s spotless by the time she has finished. Sometimes she will do 15 minutes of ironing too or clean my windows.

I completely trust her and she has a key.

A genuinely lovely person. I always make sure I buy her a Christmas and Birthday present and make her a brew when she is here.

shonapop · 06/01/2023 15:16

279Nouveauxnoms · 06/01/2023 13:29

Sorry to hear that @shonapop

Presumably if most of them have accepted it you have made up most of the losses, and will have space to take on more.

I engaged a new cleaner last month at £15ph (after an initial £20ph 'deep clean'). She upped her rate to £18ph within a month. I was not best pleased as there had been no mention previously. Her cleaning is not amazing but she's a nice lady so for now we are going to stick with it.

Yeah I've pretty much broke even but now with some space for new people. It will be easier to just quote them the new price to begin with before starting. Enjoying the free time at the moment!
£3 ph jump within a month seems a tad cheeky!

OP posts:
Pleasecreateausername13 · 06/01/2023 18:02

I’ve just increased a few people by a £1 an hour, they weren’t happy but I supply all my own products and they aren’t cheap, to be fair I’m not even making that much more money it’s really to cover the stuff I use in peoples houses.

shonapop · 06/01/2023 18:43

Pleasecreateausername13 · 06/01/2023 18:02

I’ve just increased a few people by a £1 an hour, they weren’t happy but I supply all my own products and they aren’t cheap, to be fair I’m not even making that much more money it’s really to cover the stuff I use in peoples houses.

If you don't mind me asking, what do you charge now? I supply all my own stuff too.

OP posts:
Pleasecreateausername13 · 09/01/2023 17:43

shonapop · 06/01/2023 18:43

If you don't mind me asking, what do you charge now? I supply all my own stuff too.

When I started off over a year ago I went for £13 an hour but I had people saying to me throughout the year(people who use other cleaners) that I was mad and I should be charging £15. So as of a few months ago any new customers are starting on £15 which people seem to be happy with, but my remaining customers I’ve put up to £14 and as I said they didn’t seem happy but none of them have thrown in towel yet.

I explained to every one of them that it’s not to award myself more money but that as I use my own products and my own hoover, Mop etc, all the prices of this stuff has went up and I need to cover that cost. Plus I come home and I wash and dry all my towels, cloths, sponges etc. When I actually work out all of that and take the cost off plus fuel, I’m probably luckily if I’m getting £12-13 an hour.

illiterato · 09/01/2023 19:24

£17 an hour, expensive bit of the SW. we have to compete with the holiday lets. 8hrs a week in 2 blocks. She basically does all the proper cleaning and ironing and changes the beds and towels. I do the laundry and day to day wiping and tidying. She’s really good.

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