We had an appointment to have a smart meter fitted over a week ago. The engineer came and fitted it/them and left the little gadget thing plugged in. He said the electricity would show within a couple of hours and the gas within a few days. So far, nothing.
We can't get hold of shell because every time we try we are told we're silly number in the queue - lowest we've been is 117 and it then eventually cuts us off so we never get to the top.
Internet search said something about smart meters being down and they're working hard to repair but have no timeframe.
The main problem is that pre smart meters we used to upload our readings on the app but now (the online search above) tells us we can't do that and we have to ring them through until the issue is fixed and the smart meters send their own reading. We can't ring them in because we can't get through.
Presumably this means shell are going to take a random stab in the dark at our usage because we've not submitted readings??
YABU - it'll right itself and all be fine.
YANBU - shell should have said before fitting them or be allowing people with them to still upload readings by app