to think Shell should have told us

[Milkand2sugarsplease]

We had an appointment to have a smart meter fitted over a week ago. The engineer came and fitted it/them and left the little gadget thing plugged in. He said the electricity would show within a couple of hours and the gas within a few days. So far, nothing.

We can't get hold of shell because every time we try we are told we're silly number in the queue - lowest we've been is 117 and it then eventually cuts us off so we never get to the top.

Internet search said something about smart meters being down and they're working hard to repair but have no timeframe.

The main problem is that pre smart meters we used to upload our readings on the app but now (the online search above) tells us we can't do that and we have to ring them through until the issue is fixed and the smart meters send their own reading. We can't ring them in because we can't get through.

Presumably this means shell are going to take a random stab in the dark at our usage because we've not submitted readings??

YABU - it'll right itself and all be fine.
YANBU - shell should have said before fitting them or be allowing people with them to still upload readings by app

Did the engineer take a final reading before switching? I'm with Eon and it took almost a month for my gas readings to come through (about a week for my electricity), now an automatic reading is taken from the smart meter every month while I keep an eye on it daily. It still takes a good week for any payment to be processed, but that's on them, frankly.

Hope you sort it out

I got a random email,from them last week saying our electric meter has reached the end of its life (still works fine) and they would benevolently come a fit a free smart meter and do the gas as well

No thanks if this is what happens

@cakeorwine Yet Shell kept insisting I couldn’t see my Gas readings or credit because the Smart Meter wasn’t connecting to the internet

We’ve just had a SM installed by Shell and it took 48 hours to register both on the handheld device and on the app.

I was with Shell. They installed gen 2 smart meters for me too. My reader is still working even though I moved supplier.

What I'd recommend if you don't have them, is getting the final meter readings from your old meters from the smart meter installer - they emailed and maybe texted you, so you have tgeur contact info. Shell with estimate those readings even though they have access to them. 🤬 They had to amend my bill by £60 because they massively over estimated use.

You then don't ever need to provide a reading ever again no matter who you switch to!

Your gizmo will tell you how much you're using on a daily, weekly, monthly annual basis. You need to add daily meter charges and VAT to it to get an idea of your actual bill.

Once you know how much you're using, check your DD payment value and go on line to change this so it's more online with usage.

Good luck.