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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think personalised pricing is unethical?

215 replies

Issummeroveralready · 01/09/2022 22:55

I already thought that using a club card to get reduced prices on food items was a little close to the mark, but tonight on TV I saw advertised that a certain supermarket is now offering personalised prices on food items when a loyalty card is used (nectar card). AIBU to think this is neoliberalism gone mad. Surely food costs what it costs. Fancy Mary getting lurpack for 5 quid and John getting it for 2 because of some known algorithm. Bonkers.

OP posts:
BonesOfWhatYouBelieve · 02/09/2022 07:39

Doesn't bother me. Due to some allergies, we buy some stuff from the free from ranges (not much, as it is expensive). If they give me money off this because they know I buy it, that's fine with me.

Fizbosshoes · 02/09/2022 07:39

I have to say I found it more annoying to go to a tesco the other day where I couldn't even enter the shop (and thus compare the price of anything) because you needed an app on your phone to activate a barrier to get in the shop!
I only wanted a drink so I went next door to boots

MrsClatterbuck · 02/09/2022 07:40

GnomeDePlume · 02/09/2022 07:17

My tesco club card data shows that I buy small quantities of random things. DH's club card shows that he buys wine and soft drinks. I am happy for this data to be shared with anyone if it means we get a hefty discount!

My DB is paranoid about his data being out there to the point that he insists on still using cheques. He is convinced that cheques are more 'secure' despite cheques conveniently having all his bank details and the cheque guarantee card having a helpful example of his signature.

So where is he using his cheques. Most banks no longer issue cards with the cheque guarantee and they only worked up to £100.

Saw on TV where a woman had approx £15k taken from her account using fraudulent cheques on her account. They were the same nos as the ones in her cheque book. I would prefer to pay bills by dd than send a cheque in the post which if it falls into the hands if scammers can result in the scam as above.

RaininSummer · 02/09/2022 07:40

It doesn't bother me at all. I like discount and don't care if they track what I buy. I don't think the two tier pricing is any different to a person getting it cheap with an old style cut out coupon and the person behind not having a coupon. Is it unfair that some people get cheap cinema because they have the meerkat deal for instance?

YourLipsMyLipsApocalypse · 02/09/2022 07:43

Fizbosshoes · 02/09/2022 07:39

I have to say I found it more annoying to go to a tesco the other day where I couldn't even enter the shop (and thus compare the price of anything) because you needed an app on your phone to activate a barrier to get in the shop!
I only wanted a drink so I went next door to boots

Annoying yes, but they'll have calculated that being exclusive to their core audience is more cost effective than also being open to randoms.

lightisnotwhite · 02/09/2022 07:44

They will be analysing to determine how to get you to spend more with them in the long run
Of course. They’re a business and they need to stay in business. Is it unethical to make you buy more?
The dodgy bit is when they mis represent an offer but there are laws they need to follow on that.

I think people are more worried by the idea that Tesco knows so much about you. I live in a small town and I’m more concerned about the check out staff knowing too much.

Cheeseonbeans · 02/09/2022 07:48

It's not bonkers if John buys Lurpak every week

That's how the algorithm works

It's based on shopping habits

Goodness how do some survive in the modern world

rattlinoldbones · 02/09/2022 08:05

'Discounts' are now 'unethical personalised prices' ?

The world is full of price differentials based on demographics and behaviours ! Almost all of which rely on the sharing of data.

How on earth do you cope with child/senior discounts ? Personally, I crack on and pay The Price if I don't care to disclose my age for money off. It's not difficult.

YourLipsMyLipsApocalypse · 02/09/2022 08:06

It's not difficult but it is dystopian 😆

PlanBea · 02/09/2022 08:12

I prefer the Sainsbury's nectar prices which quietly pops up a cheaper price for me when I do a smart shop, over the Tesco's shouting to everyone that you're paying more unless you use your clubcard. That's more off-putting.

carefullycourageous · 02/09/2022 08:13

SoupDragon · 02/09/2022 07:37

Exactly.

I'm sure my credit card company also uses my "personal data" (although, ironically I do get Clubcard points for that 😂)

Presumably the "I'm not selling my data that cheaply!" people only use cash.

What is happening on here is completely differentConfused

Maybe I have a different perspective having previously worked somewhere that bought and used data. What is on here is just not at all the same.

'Data' covers a whole host of things - what the GP has and the NHS uses/sells, what shops gather to use/sell, what you post yourself (and FB is very different to Twitter and very different to here, for example).

carefullycourageous · 02/09/2022 08:17

00100001 · 02/09/2022 07:16

Yet, here you are sharing your data...

And you share your data happily with many companies for no "reward". Mostly targeted advertising....

I am willing to share the data I put here yes, but I am not willing to sell my whole life data for that low price.

No one can be 'no data' unless off grid and outside society, but there is a sliding scale and I made my decision which is personal to me.

The value of big data is enormous, for a good reason.

Ccoffee · 02/09/2022 08:18

I don't use Tesco any more since they brought in the 2 tier system. If all the supermarkets end up with that model then we are essentially being blackmailed into sharing our data. The Tesco non-clubcard prices are ridiculous.

apintortwo · 02/09/2022 08:20

I'm not willing to sell at the price they offer, they are fleecing you for your data. A lot of younger people are starting to resist this cheap data extraction because companies do really need it so they should pay a fair price

This. Your data is worth much more than what they pay for it

YourLipsMyLipsApocalypse · 02/09/2022 08:21

PlanBea · 02/09/2022 08:12

I prefer the Sainsbury's nectar prices which quietly pops up a cheaper price for me when I do a smart shop, over the Tesco's shouting to everyone that you're paying more unless you use your clubcard. That's more off-putting.

And yet a much better advert for getting a clubcard. It is a marketing tool after all, and an absolutely genius game-changing one at that.

Lockheart · 02/09/2022 08:21

TeaAndBiscuitsAndWine · 01/09/2022 23:19

I’ve worked in privacy for decades. My first boss had a saying, “If you’re not paying for a product, then you are the product”. The money off vouchers, offers etc that are provided with loyalty cards are paid for with your personal data, which is at the very least used to try to affect your spending. Depending on the company, it may also be flogged to third parties to try to monetise you. As PPs have said, very dystopian, very Black Mirror.

And yet many on this thread are happily posting on MN, for free.

Like you said - if you're not paying for a the product, you are the product.

Might want to delete your MN account!

carefullycourageous · 02/09/2022 08:22

Presumably the "I'm not selling my data that cheaply!" people only use cash. It is about creating a sellable data set. The data they gather through the store cards is cheap and collected in a format very easy and cheap to analyse and sell.

luxxlisbon · 02/09/2022 08:24

I don’t see how it’s any different if you get a coupon for butter in the Mail but not in the Sun though?

carefullycourageous · 02/09/2022 08:24

Lockheart · 02/09/2022 08:21

And yet many on this thread are happily posting on MN, for free.

Like you said - if you're not paying for a the product, you are the product.

Might want to delete your MN account!

This type of response comparing MN vs store cards just demonstrates a lack of understanding about what is being gathered and what can be sold and for what purpose.

apintortwo · 02/09/2022 08:29

I have to say I found it more annoying to go to a tesco the other day where I couldn't even enter the shop (and thus compare the price of anything) because you needed an app on your phone to activate a barrier to get in the shop!
I only wanted a drink so I went next door to boots

I've seen one of these and it's always empty

SoupDragon · 02/09/2022 08:29

carefullycourageous · 02/09/2022 08:24

This type of response comparing MN vs store cards just demonstrates a lack of understanding about what is being gathered and what can be sold and for what purpose.

You are happily giving away information to journalists and researchers every time you post.

Dreamingcats · 02/09/2022 08:30

BrieAndChilli · 02/09/2022 02:23

I’m trying to think what nefarious things Tesco can do with the knowledge that I buy 8 pints of milk a week and have a weakness for fruit and but chocolate?
im fully aware that this week they can deduce that I have extra people staying at my house.
i don’t mind them having that knowledge, it it means I get targeted ads then I also don’t care. I never buy anything coz I saw it in an ad anyway! Always research and compare etc
mumsnet probably knows a lot more about us than tesco!

there are different prices fro things all the time - flights, insurance, mortgage deals, genius prices on booking.com, cheaper food in cafes in attractions if you are a member, free parking if you ar a national trust member etc etc.

I read an article where a man had found out that his teenage daughter was pregnant because Tesco started sending her coupons for baby products and complained to Tesco that it was inappropriate. Apparently they have a list of non-pregnancy related items that early-pregnant people tend to buy more of which tips them off.

Crunchymum · 02/09/2022 08:30

Sainsburys is our regular supermarket and I've not heard of this

Does it work like Tesco club clubcard prices? Or are you just talking about their vouchers they print off that offer money off xyz (two things you do use and one you don't)

SoupDragon · 02/09/2022 08:33

Crunchymum · 02/09/2022 08:30

Sainsburys is our regular supermarket and I've not heard of this

Does it work like Tesco club clubcard prices? Or are you just talking about their vouchers they print off that offer money off xyz (two things you do use and one you don't)

It's the Nectar card.

if you use Smart Scan you get special "nectar prices" based on things you buy. They change every week.

there are also targeted "coupons" you can add to your Nectar card giving you extra points.

Wafflehouse · 02/09/2022 08:34

MinervaTerrathorn · 02/09/2022 07:14

Ds 16 has been using my clubcard at the self service since they brought in clubcard prices. I use the app, he carries my card. Never been questioned.

See this is the only issue I have with it really and would’ve thought this is legally a bit tricky (hands up, I have no legal knowledge at all). Surely you can’t discriminate against a specific group of customers in this way, you have to be 18 to have a Clubcard and so anyone under 18 is automatically paying the higher price. Fair enough under 18s probably make up a small proportion of their customers but that is still discrimination.

And if I were to be really picky, using someone else’s card to gain the discounts is fraud. Not saying this to have a go at you pp but more that Tesco can’t just say use your parents card to get the discount. So not sure how Tesco can explain that they don’t discriminate against the school kid buying a meal deal or the child who’s buying a toy with their pocket money under the Clubcard prices offer.