Any point complaining?aibu

[turquisie]

We stayed in a hotel on Thursday night.
Quite a nice hotel and we booked the most expensive room as a treat ..it was £280 a night.
So we were on the 4th floor
There was a wedding on the top floor (9 th floor)
We could hear the blasting music till 3am.
Not in the background ..every word of every song.
Then arguing in the corridors till 5am.
We got no sleep at all as we had to be up at 8am
Our night and next day totally ruined by being knackered.
Would you complain ?

Don't get defensive about whether you should have said anything - not that you have been, here. Just insist that you are owed a refund because of loud music going on later than it should have.

This.

And while I think @DieSchottin93 makes a good point about it being frustrating from the hotel's point of view, if staff/the hotel were really so good at their jobs, why did no member of staff realise just how loud the reception was, and what a drunken nuisance the wedding guests were towards other hotel guests?

If @turquisie was a premium guest paying the highest price (only 5 rooms at the hotel at that price) why didn't the hotel TELL them there was a noisy reception, and CHECK on them during the evening? Surely that would have been a premium service from Marriott? And very much the job of the hotel's staff.

Received a email this morning informing me they would refund 20% of the room rate
I think that's the best they will do

that's a good outcome though OP

They've said 20% back
A reduced rate next time and upgrade

Leave a stinker review emphasing the terrible noise.

That would completely put me off staying at a hotel.

It sounds very poor.

@turquisie

That offer is risible.

Tell them that you felt unsafe and it was this, as well as the noise that kept you awake.
They did not provide a safe environment and you might have felt safer in the local homeless hostel.

They have played fast and loose with the security of their guests and that is worse than the noise. No wonder, you didn't step out into the corridor!

Email their PR department and tell them that you will be, as a public duty, naming and shaming them and that if the loss of their reputation is valued at £56 then good luck to them.

They did not provide a night's sleep-the very point of them-because you were unsafe (people roaring aggressively outside your room) and disturbed by the noise.

They have failed in their duty of care.

It didn't put OP off...

I think I would also ask them how they have arrived at 20%!

Treat it as an opening offer.

I think it’s a fair offer, especially as you’ve now left, and named and slagged them off on here. Plus you would have been ok with as little as a drinks voucher before. I’m glad you got a result OP.

Il just add I never ever complain anywhere I go.
I was served raw chicken before at a restaurant and didn't want to kick up a fuss.
My train was delayed by a hour but I didn't bother claiming delay relay...I'm not just complaining for the sake of it.
It did but a downer on our trip away
We were excited for ages for this trip
Anyway I'm just gonna accept what they've offered and not push anymore as my partner is starting treatment tomorrow so will just focus on her ...

*put a downer

Of course you can complain after the fact.. everyone on here is fucking bizarre at life sometimes.

I can't believe you wouldn't even bring it to the attention of any of the restaurant staff when you got served raw chicken once If that's what you're like then you're lucky the hotel on this occasion offered you money off when you complained about your stay after the fact. You don't have to "make a fuss", you just have to calmly say that you weren't happy with the noise etc, and what can be done to rectify this, and they would have been able to sort something out there and then.

@Mangogogogo

Oops @Mangogogogo managed to accidentally tag you there 😳

Il just add I never ever complain anywhere I go.
I was served raw chicken before at a restaurant and didn't want to kick up a fuss.

That's just plain weird.

My train was delayed by a hour but I didn't bother claiming delay relay...I'm not just complaining for the sake of it.

Also very weird not to claim a refund you are legally entitled to.

I agree. The things you've highlighted are not virtues.

Squeakiest wheel gets the oil, OP. You need to learn to make a fuss. Meekness gets you nowhere.

Also tell me you didn’t just eat that raw chicken?

But when it's that late and party is disturbing guests several floors below... They could ask the DJ to turn volume down?!