Any point complaining?aibu

[turquisie]

We stayed in a hotel on Thursday night.
Quite a nice hotel and we booked the most expensive room as a treat ..it was £280 a night.
So we were on the 4th floor
There was a wedding on the top floor (9 th floor)
We could hear the blasting music till 3am.
Not in the background ..every word of every song.
Then arguing in the corridors till 5am.
We got no sleep at all as we had to be up at 8am
Our night and next day totally ruined by being knackered.
Would you complain ?

What customer service could they have given you at the time to make your experience better if you didn't pick up the phone and let them know there was a problem?

@AmaryIlis what exactly would they have done at that time of the morning ?
When they were hosting a wedding and 5 floors below where our room was was blasting music
If they had stuck us in the car park it would have still been the same

You can't know that - there may have been rooms on the other side of the building or they may have been better soundproofed elsewhere. In the final analysis, they could have booked you into another hotel and paid for a taxi to get you there.

We had the most expensive room
I'm assuming that would have been soundproof
As if at 3am we were going to move hotels
Really.

They haven't even offered us a drinks voucher .....so yeah I doubt they would of paid for a new hotel and taxi to said hotel

I can see your point a bit. I bet the hotel anticipated having complaints with that level of noise but because you didn't say at the time they wrongly assumed everything was OK
Did you happen to record it on your phone? What does their licence say about noise levels?
You've got nothing to lose but pushing it but perhaps it's a lesson to learn if it happens again

You had ample opportunity before 3am though

I think you are totally right. If they admit all they could have done is move your room then at the very least you deserve is a partial refund.

I think you are totally right. If they admit all they could have done is move your room then at the very least you deserve is a partial refund.

And also --- think about it, people! Moving rooms at 1am??? Having to get fully dressed, packing, checking you've got everything, walking through the hotel with all your stuff, unpacking etc etc etc.

So they wouldn't have had much sleep anyway. And it's unclear whether moving rooms would have get them away from the noise of the reception or the drunken guests in the hall. IT sounds just awful, and the hotel needs to take responsibility for the impact on other guests,

I'd be going for either a full refund @turquisie or a voucher for a night's stay in the equivalent room, at a time of your choice.

And also --- think about it, people! Moving rooms at 1am???

Why would they have to move room at 1am? They were there before 8pm (when they went to order room service), presumably the disco didn't start at 1am

Wouldn't you have preferred a few hours' sleep over lying there seething? And why 3 am? Why couldn't you have complained earlier? I think you'd have been entitled to do so by 12.30 a.m. at the latest.

They haven't offered you a drinks voucher because you didn't complain at the time. If you had complained at the time, they would have had the chance to do something about it. As has been pointed out, for all they know the reason you didn't complain is that you were deeply asleep and you're just making this up now.

That would still have allowed for 6 or 7 hours sleep, which would obviously have been better than the alternative.

@jubileetrain we assumed it would be over by 10pm ,we didn't know it was gonna go on that late.
Then we kept thinking it will be over soon etc etc
We were excited to stay there so we didn't want to ask to move earlier.
Otherwise it was a total waste of time

@AmaryIlis it would have woke the dead ...I dread to think the noise on the floors higher up.

So again, when you were at reception at 8pm you had ample opportunity to ask the question of time. They could have told you then it would be a few hours yet and you could have said that's not ok, at which point you could have been moved. Before your food even arrived. If not when it got to 10pm and it wasn't stopping like you assumed you had the chance to call the hotel and discuss it. The idea that your only option was to move room at 1am or 3am is madness. You were there for hours beforehand and didn't speak up.

Regardless I hope they are helpful

You just won't admit that you should have complained at the time, OP. So it's nearly pointless posting.
however: you could have gone to reception or called from your mobile instead of being so passive and all "oh woe the internal phone doesn't work"

I expect that the hotel has rules about how much noise their wedding parties can make - but probably don't say anything to them if nobody complains. For all they know, everyone at the hotel was a wedding guest.

I've been in hotels where weddings/parties have been too loud and usually they say "oh yes, they're supposed to be quiet after midnight, we'll tell them" and it has stopped (what can i say, i go to lots of weddings, I've often complained about noisy weddings that i have just left)

And again: what happens when you check out of your super expensive premium room? They ask you if you enjoyed your stay: that is your cue to say "no sleep, phone didn't work" (why didn't you report that when you went down for your room service?) so again. You had at least 2 chances, didn't take them, and now want some kind of compensation? Have at it.

This was another review from somebody on the second floor
So clearly they have a sound proofing issue

Take it to head office, you'll get a refund if you push. They know it was loud, they're trying it on

Yes, keep pushing politely by e-mail. They are playing games - they can say no and you may go away. Play back - emphasise phone not working, paid for premium room, volume of music and time of night. These were all known factors under their control. They didn't need you to tell them noise was unacceptable - they could hear it. Ask for full refund and decide whether you want to accept less if offered. Don't just look for drinks vouchers. Good luck - also with your partner's treatment

Lots and lots of reviews like this

I don't think reviews are going to help your case, all that does is give evidence that the information was available. Why did you not check reviews?

YABU for not saying anything during your stay. There is nothing more frustrating than guests not mentioning any issues, no matter how small, until after they've left. Especially when we ask them on checkout if everything was OK during their stay. If you thought the music would be over by 10pm, I would have thought you'd have contacted reception by about 11pm to ask why things hadn't quietened down, instead of lying awake all night wondering when the noise was going to stop. If they had to move you rooms they would have refunded you the difference at the very least.

Seeing as it's a chain you might have more luck pursuing this post check out but let this be a lesson to bring up any issues before check out if you're ever in a similar situation again.

It's not a court of law so I wouldn't get hung up on "should have complained at the time". They may have some right on their side. So have you. They've failed you badly as a client in obvious ways. Don't get defensive about whether you should have said anything - not that you have been, here. Just insist that you are owed a refund because of loud music going on later than it should have.

May be worth checking the terms of their licence - I'd assume they had legal permission to play until three, but if not that's useful. And if there have been representations against licencing by neighbours - google the hotel and music licence or check council site.