Any point complaining?aibu

[turquisie]

We stayed in a hotel on Thursday night.
Quite a nice hotel and we booked the most expensive room as a treat ..it was £280 a night.
So we were on the 4th floor
There was a wedding on the top floor (9 th floor)
We could hear the blasting music till 3am.
Not in the background ..every word of every song.
Then arguing in the corridors till 5am.
We got no sleep at all as we had to be up at 8am
Our night and next day totally ruined by being knackered.
Would you complain ?

It was a treat for my partner before she attends Newcastle rvi for treatment
I should have probably said something on check out but she wasn't feeling well and we just wanted to get home at this point

The solution was to move you. But you didn't give them an opportunity. So... 🤷‍♀️

@orwellwasright move us to a cheaper room? After we paid nearly double the rate?
There's 5 of these rooms at the hotel and they were all taken
So effectively we were paying double the room Rate of the room they would have moved us too and move at 3am ...not great is it
Plus the room they would move us too probably would just be as loud anyway
We were 5 floors below the DJ and it was ridiculously loud

Thing is we paid for the most expensive room
So they would have been moving us to a room half the price we paid

But they could have also reimbursed you, taken money off your bill or given you a voucher.

You didn't do anything about it. So no point moaning now.

Yeah unfortunately as you didn't say anything at the time I can't see what they can do really. Maybe next time you go away ask if there's a wedding on? It is shit though.

Presumably they would have refunded you the difference though?

It's been a day after we left
It's not exactly months
I can't see why they can't do something now
They know there was a function on and I'm assuming they aren't deaf so heard the noise
It just seems all they care about is the money
We had already paid upon arrival not checkout
Checkout was literally putting your card in a box and leaving

Even if they said a drinks voucher for a drink on your next stay
I don't expect a refund but just a gesture would be nice

They probably assume you won't be back

you should have asked for the manager oncheck out and told them the problems-then followed up

you cant really leave not say anything then email them it sounds like you just want a freebie

You've really missed your opportunity to complain given they could have at least attempted some recourse to make things better at the time.

Leave a bad review or write to their head office if a chain to see if that resolves things - if not. Don't go back or be more assertive at the time.

Agree you needed to complain at the time.

Word your letter strongly but politely. Tell them the outcome you seek. Then send it again the the manager and anyone you can find at head office. Time to start banging that drum a bit louder.

There first response is not an appropriate response to a horribly disturbed night.

If the above fails then start reviewing them on social media.

Eh? Nothing they can do, have you not heard of refunds or discounts on a future stay or a free meal or some drinks vouchers?

Years ago a similar thing happened to me, there was nowhere in the hotel where you wouldn't have been able to hear the music blasting out so they did a part refund of the room cost. Not quite the same as we did complain at the time though

It's a Marriott hotel so I could email Marriott I guess but like you say I probably should have said something on checking out

I'm not v confrontational due to my anxiety and I prefer emails or at least a phone call

Yes no harm in doing this

This happened to us decades ago at a top end hotel in a big city.

I complained but the hotel was full so couldn't move us.

They refunded us for our spoiled stay and offered a complimentary stay at another time.

You're being a tad wet about it, send them a clear email stating the problems and asking for whatever you think is reasonable

Do you have issues with sticking up for yourself?

Make sure you labour this point in your follow up email. You should be expected to get dressed in the middle of the night to do downstairs to sort out the noise issue.

'Should not be expected to get dressed'

And ours was a Marriott too. Plenty of people up the chain you can go to. All by email so don't worry about needing to speak to anyone.

It's really not acceptable. I would be mighty furious.

@IcedOatLatte I also said:

But they could have also reimbursed you, taken money off your bill or given you a voucher.

I just contacted Marriott on social media and sent a message explaining situation
They said they've created a case and expect a response soon
Let's see what they say

They responded within 5 mins

Yes to this... and add in that your phone wasn't working and there was no one to contact and that your partner was too ill in the morning to tire her out further by complaining.
Its good to complain at the time, but in this case it wasn't possible so they shouldn't get away with it.
Also Trip Advisor. And any hotel booking service if you don't get a result, they will still change their tune.
I expect that a lot of your upset over this is due to trying to give your partner a treat when she's ill and it not working out as you wished.
I hope her treatment goes well and that the less than perfect aspect of the experience fades. It was still a kind guesture on your part.