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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Any point complaining?aibu

144 replies

turquisie · 04/06/2022 15:21

We stayed in a hotel on Thursday night.
Quite a nice hotel and we booked the most expensive room as a treat ..it was £280 a night.
So we were on the 4th floor
There was a wedding on the top floor (9 th floor)
We could hear the blasting music till 3am.
Not in the background ..every word of every song.
Then arguing in the corridors till 5am.
We got no sleep at all as we had to be up at 8am
Our night and next day totally ruined by being knackered.
Would you complain ?

OP posts:
MsDemeanors · 06/06/2022 16:18

Hello OP, I had a similar experience with a Mercure hotel. The hotel didn't offer anything but when I contacted the head company they gave me a voucher for the amount of the room and I used it for my next stay. It's definitely worth following up. Good luck!

mycatisannoying · 06/06/2022 16:18

They must have been aware of the noise and received other complaints at the time! So I would definitely pursue it.
Shame to go to that expense only to leave at 8am though!

Original poster
turquisie · 06/06/2022 16:23

They couldn't of solved the 1am disco from the wedding in the hotel
That was ridiculous

OP posts:
tiredmumneedingahug · 06/06/2022 16:32

Stand your ground. Yes you should have brought it to their attention be fire you left the building. But equally they booked you into a busy noisy hotel with no warning about the wedding celebration.

Staynow · 06/06/2022 16:35

Put an honest review on tripadvisor and/or booking.com, sounds awful.

mummyh2016 · 06/06/2022 16:36

turquisie · 06/06/2022 16:23

They couldn't of solved the 1am disco from the wedding in the hotel
That was ridiculous

No but like others have said, if you had complained at 1am you would likely have been looked after, whether it was moving you to a different room and having a refund I don't know but look at it this way, complaining 2 days later makes it look like it didn't bother you that much at the time!

KrisAkabusi · 06/06/2022 16:51

LicoricePizza · 06/06/2022 16:12

Regardless of when she raised her complaint - the Hotel bookings policy needs to be changed & this is the main point you need to personally or public ally get across. You were misled at the time of booking. At no point were you told that a wedding was going on, that majority of rooms are taken up by guests, that they have a room or 2 left but guests are being made aware they cannot guarantee there won’t be noise in corridors after 12am, etc etc.
Anywhere I’ve stayed (large chain) have been upfront at time of booking about exactly this type of thing. Because moving you in this case clearly would have made no difference noise wise. Be careful of accepting a voucher - that’s just giving them more money for substandard accommodation at a future date.

99% of hotel bookings are made online. I have never seen an online booking process that said "hang on, are you sure, we've a wedding on that weekend!"

Original poster
turquisie · 06/06/2022 16:54

Surely they must realise a wedding with a loud DJ till 1am is going to impact guests trying to sleep.
I know hotels have some noise but that's ridiculous.
Obviously more concerned about getting as much money as possible

OP posts:
Womencanlift · 06/06/2022 16:56

Then why didn’t you say something at the time?

I think we all agree with the point that it shouldn’t have went on that long but most posters would have addressed it either at the time or the following morning. Not in the days after

Wouldyabeguilty · 06/06/2022 17:00

Who the hell wants to go to reception to complain in your pajamas OR having to get out of bed in the middle of the night and pack up all your stuff to move rooms. Your wife is sick, you paid a fortune for the room. NOT GOOD ENOUGH from the hotel.I would not let this go.

Original poster
turquisie · 06/06/2022 17:05

As I've said
1 .phone didn't work in room
2.it was 3am I'm in my pjs with people arguing outside riom
3.my partner isn't well,she's struggling to breathe .she hasn't slept
The last thing she wanted was me complaining at reception to receptionists when it's busy and all she wants to do is go home and go to sleep

OP posts:
Original poster
turquisie · 06/06/2022 17:06

It was meant to be a relaxing night away before she starts her treatment
We shouldn't have to do all of that
I feel guilty that I've made her even more tired than she was before we went

OP posts:
jubileetrain · 06/06/2022 17:07

Neither you nor your partner had a mobile phone with you?

I'm sorry OP but you have many excuses but ultimately you have to take some person responsibility. You didn't give them the chance to fix it.

Original poster
turquisie · 06/06/2022 17:08

So what If we had a mobile phone
You don't pay that much money and expect that.
The manger said all they would of done was move us

OP posts:
GoodThinkingMax · 06/06/2022 17:11

turquisie · 06/06/2022 15:37

I want them to offer some form of compensation for having zero sleep because of the ridiculous level of noise
It's not asking much
How can they charge that amount for a uncomfortable night
You get better customer service in a premier inn

It's really not a lot to ask @turquisie I'd be asking for a refund, or a voucher for another night in the same level of room.

jubileetrain · 06/06/2022 17:14

turquisie · 06/06/2022 17:08

So what If we had a mobile phone
You don't pay that much money and expect that.
The manger said all they would of done was move us

You said you couldn't contact reception, that's what. I can see you are adamant you are right but I think you are wasting your time arguing the point here when you have an unwell wife and no one can help you.

KrisAkabusi · 06/06/2022 17:17

You say "we shouldn't have to do all that", but as everyone is pointing out, you didn't do anything! You didn't say anything at the time, so you didn't give them a chance to remedy it. You had a mobile phone, you should have used it. If you had phoned earlier e.g. when the noise continued at 1, you could have been moved. Yes, it would have been a downgrade, but you would likely have at least got the price difference back, and most of a night's sleep. By not saying anything it looks like you accepted the issues at the time.

BattenburgDonkey · 06/06/2022 17:27

I think it’s daft that so many people here think that you should have gone to every length possible, in the middle of the night as a customer, to allow the hotel to provide basic customer service following their failures. That’s not how customer service works, in a restaurant maybe, but not in a
hotel in the middle of the night.

The difficulty is because you didn’t mention anything when checking out OP. Hopefully they will do something to compensate you though, I worked in hospitality for a long time and most hotels would at the very least do a proper apology.

jubileetrain · 06/06/2022 17:28

I think it’s daft that so many people here think that you should have gone to every length possible, in the middle of the night as a customer, to allow the hotel to provide basic customer service following their failures.

Every length possible? A phone call would have done it!

AmaryIlis · 06/06/2022 17:28

turquisie · 06/06/2022 16:23

They couldn't of solved the 1am disco from the wedding in the hotel
That was ridiculous

Couldn't have.

And why couldn't they? It's their hotel. They could have turned down the music, ultimately they could have chucked the wedding party out if they wouldn't act with normal consideration.

AmaryIlis · 06/06/2022 17:30

Wouldyabeguilty · 06/06/2022 17:00

Who the hell wants to go to reception to complain in your pajamas OR having to get out of bed in the middle of the night and pack up all your stuff to move rooms. Your wife is sick, you paid a fortune for the room. NOT GOOD ENOUGH from the hotel.I would not let this go.

How is the hotel going to do anything about it if no-one bothers to tell them about the problem? No need to go to reception, there's this fantastic invention called the telephone.

Original poster
turquisie · 06/06/2022 17:32

The wedding party had paid to have the hotel host the wedding
They aren't likely to kick them out are they
I'm not happy with the customer service I've received from them...regardless if I went down to reception at 3am or not
Let's see if the head office offers any sort of good will gesture

OP posts:
AmaryIlis · 06/06/2022 17:32

turquisie · 06/06/2022 17:08

So what If we had a mobile phone
You don't pay that much money and expect that.
The manger said all they would of done was move us

Would have done.

You know perfectly well "so what". It means there was no valid reason why you could not have complained at the time.

And what's wrong with moving you to a quiet room? Wouldn't that have been preferable to lying there and seething?

Original poster
turquisie · 06/06/2022 17:33

There clearly wasn't a quite room as we were 4-5 floors below the function room and it was blasting !

OP posts:
LicoricePizza · 06/06/2022 17:33

KrisAkabusi · 06/06/2022 16:51

99% of hotel bookings are made online. I have never seen an online booking process that said "hang on, are you sure, we've a wedding on that weekend!"

Show quote history

Restrictions on bookings are flagged up - IME at time of booking or via email after confirmation. If an event is going on that is affecting the functioning of an entire hotel managing online bookings is their number one priority (or should be).