To ask worst customer service experience

[wotwududo]

What's your worst customer service experience. Mine was with a chain car sales company. Booked to view a newish car. Got a call in the morning asking for my tea/coffee order. When I arrived, test drove the car I wasn't sure so said I'd think about it. The salesman talked me into going through the numbers. Sat down the price had gone up 2k!! I said I wouldn't need any extras. He was so condescending and rude, basically said if i didn't pay the extras they wouldn't tax the car or do any warranty. (The ad said a year free warranty) so to get the car at the advertised price I would have had to have driven it off court with no tax and no warranty. I walked we out? Anyone else?

Not mine but a friend of mine was in asda at the 'make your own pizza' counter. And he asked the lady that was making the pizza for extra sauce and she just looked at him, dead serious, and said, 'you'll get what you're given'. He ended up getting that pizza free of charge after complaining

I asked for extra sauce at Morrisons and was told that they had to do so many pizzas before they got any more. Apparently you got a warning if you used too much.

@tillytoodles1 fine but there's a way to say that isn't there?

Many years ago in Sainsbury customer asked for half a pound of cheese to be cut. The woman cut a massive block off, looked at least two pounds, and asked 'just over?' as you do if it's an ounce over. The customer looked bewildered and said no it was way too much. The woman slammed it down on the counter and shouted 'If you don't like it you can come round here and cut it yourself' then stormed off.

Currently on hold to trailfinders....I'm wondering if they ever answer the phone!

I have a game to add up totals in my head to see if I can do it faster than the machine. Anyway, they often make mistakes and 95% it's to overcharge me. It's happened so often now that it really can't be chance, I think (?)

Lex Autolease.

DH leases his car through them. He extended the contract as he hadn't had time to source another car, so wanted the 45k changed to 65k adding 20k miles.

Only they took the 20k miles for the entire 5 years.... so he's now well over his mileage allowance. We've argued with them until we're blue in the face but apparently it's our mistake and not theirs.

They are slow, rude, unhelpful and frankly thick as pigshit.

Sainsbury's, the checkout lady was serving a couple and nearly finished so I put a divider on the conveyor and started putting stuff from my basket down. There wasn't any "this till is closed" signage or anything. She glanced over her shoulder at me, then when the customer she finished serving walked off she stood up and walked away from the till and stood talking next to her colleague manning the self service a couple of metres away. I looked at her and called over "sorry, are you still serving?" And she looked at me like I was thick as shit and said "there's no one on that till" with a smirk then turned away. Couldn't believe it! I complained about that one, no need for it.

Asda when their online grocery customer service advisor told me my delivery was 4 hours late due to extreme rain. It was the sunniest day of the year.

Also Evri as they don't seem to have a functioning customer service.

Too many to recall but I was particularly indignant when Vodafone closed my account owing me money then literally said 'oh we didn't think you'd want it back' when I asked where my refund was.

oh british gas....way too many times to list but it includes a flooded bedroom

BT -shower of shite!
This is years back now, but came to my house to investigate a line fault. It was crackling and cutting out, I'd changed the handset and no difference. Stomped in with muddy boots across the carpet and spent ages fucking about doing not much. Eventually shrugged and said he didn't know but could GIVE me an old phone he had in his van to try. I refused as I'd got another brand new phone handset anyway and that hadn't fixed anything so off he went no further forwards. I'd have to ring BT he said and they would sort it out. Turned out to be a fault on the line for the whole street...a BT problem.
Received a bill for over £800!!!! The engineer had lied out of his arse, saying he had fitted a new handset and replaced this and that, had spent 6 hours at mine. He spent an hour tops, replaced nothing, gave me nothing and fixed nothing. I watched him the entire time as I was 37 weeks pregnant and like a beached whale on the sofa. Plus the fact the fault wasn't MY fault but theirs.
They argued until they were blue in the face, threatened to cut me off and were generally absolute cunts for months until they backed down. Never ever used them again.

also Homecare after my mother died and then after my husband died.

Didn't happen to me - I read it in the paper - but I don't think you can top the bank who demanded a signature to close a joint account. From a dead person. Whom they fully acknowledged was dead.

The woman slammed it down on the counter and shouted 'If you don't like it you can come round here and cut it yourself' then stormed off.

I don't know why but that's really made me chuckle!!

I went in peacocks for a some baby clothes a few years ago.

I'd forgot my purse and only had £40 in cash and but no cards (so I was very careful about what I picked, and added up how much it all cost).

I got some bits including some off a sale rack and made sure everything I had came to no more than £40.

At the till a set I'd picked up scanned at more than double what the sale sticker said (meaning id be well over my £40).

I pointed this error out and the woman shrugged and said "well it's not a sale item".

I said it has a sale sticker on and I got it from the rail containing all sale items.

She said i should feel lucky she's not calling security as it's attempted theft to put sale stickers on non sale items

I asked to speak to her manager and insisted they viewed cctv because I didn't appreciate being accused of theft.

They gave me the product at the sticker price plus a gift voucher by way of apology.

I wouldn't have minded at all if she said it wasn't scanning at that price, must be a mistake, sorry, etc. But she was fucking rude and accused me of that! I was heavily pregnant and had a pile of items, I clearly wasn't trying to pull a fast one over a few quid!

I ordered a beautiful coat from a vintage uk clothing boutique. It wasn’t cheap, about £150? There a-bouts. It was about 10 years ago now so a lot of money to me at the time.
when the coat arrived it looked really… drabby? Lots of thread stuck to it. The fit was awful etc. I was really annoyed that it arrived in such a terrible condition so emailed the boutique. When they asked why I wanted a refund I sent some pictures and they basically replied a big long message telling me that I should be lucky that the clothings is made in the uk and that they employ people from the uk blah blah blah. It was a very rude email. I was a bit taken aback.
needless to say the company no longer operates. Teehee

Any interaction with Virgin. I despise them and am just riding out my contract until I can leave.

Asda. One of their delivery drivers cut me up deliberately on a merge in turn and almost smacked into me had I not slammed my brakes on.

Caught up with him a mile or so down the road and said he was lucky i wasn't going to report him. He told me to fuck off, said he didn't give a fuck what I did and stuck his fingers up at me.

Complained to Asda and heard nothing back from them!

Must be a thing about Sainsbury's and cheese!

I was looking at the various cheddars on the deli counter and the pricing (which was all in kg). The assistant asked me what I wanted and I said half a kilo of x.

She looked totally flummoxed. No idea at all how much cheese I wanted. She went off and whispered to her colleague who clearly told her I wanted 500g. She cut the cheese, all but threw it at me and told me off for not ordering in grammes as that is apparently the only acceptable measure to use and Sainsbury's don't use kilos. The glare I got when I asked why it was priced in kilos then was something to behold.

BT - trying to get them to install internet. Ended up with a 13 page letter of complaint. I gave up after numerous delays, cancellations etc and went with a small company Zen who win awards every year but few people have heard of them - it's always Virgin, Sky, Plus Net, BT. I've been with Zen about 7 years now and have no intention of moving.

That's terrible. I hope she got a rollicking

That's a disgrace. I'd have been fuming.

Barclaycard is the most appalling organisation in existence as far as my experience goes when it comes to customer service. They incorrectly defaulted my account 18 months ago during the height of the pandemic and then:

• refused to acknowledge their mistake when I proved via copies of bank statements that all my payments had been made in line with my contractural obligations


• refused to remove default markers from my credit file


• continually sent letters to my old address, despite me changing it by phone, online and by letter a total of six times in all


• removed my ability to service my account online


• repeatedly failed to return phone calls, emails or letters

I ended up making a complaint via the Financial Ombudsman, who have upheld my complaints and told Barclaycard to remove all the default markers from my credit files - it's been two months since that order and the markers are still there, so I'm giving it another week and then getting back onto the Ombudsman.

I think Barclaycard keep going via a heady mix of wilful ignorance, complete inaction and sheer bloodymindedness.

EE broadband and Smeg's UK customer service outfit also get my vote for another two of the most useless organisations imaginable.

Booked to take DD and friends to Segway experience for her birthday. Turned up early for the briefing etc to find previous session sti on. Waited half an hour for them to finish. Finally got taken to the hut to get kitted out etc when the instructor looked on his system to find our session (last one of the day) has been cancelled as the segways hadn't been charged correctly overnight but no-one thought to tell us. They tried charging them for another half an hour but it didn't work. So around an hour and half wasted plus travel time and petrol, not to mention a very upset DD. Was given a number for the manager who never apologised and it took several phone calls and emails before I got a refund plus £20 for the inconvenience. The company have since ceased trading!